Victoria's Secret Reviews - 4,730 Post-Delivery Reviews - 9.2/10
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 83% |
 Neutral | 9% | 9% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 76% |
Neutral | 13% | 14% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,724
Mc
Site Experience FeedbackJun 26, 2026
Okay the promotional offer was not granted to me
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
VARIETY?
Site Experience FeedbackJun 26, 2026
I wish VS had more normal colors, not bright pink and blues. Most ppl don’t wear bright colors. I wish VS had more styles available in neutral colors with a colorful amber logo on the leg or arm.. those are the ones I like
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Sweety
Site Experience FeedbackJun 26, 2026
Quality Price and free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sg
Site Experience FeedbackJun 26, 2026
Always good.. good sales.. good coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beautiful and yet a bit frustrating
Site Experience FeedbackJun 26, 2026
Clicking on products in my cart from my cart would often lead me to a different version of my chosen product. Also, Id see 3/$39 but in my cart itd turn out it was clearance $9 which is great except my other two qualifying items still need a third to get the 3/$39 discount ughh. I love that models have real bodies, with stretch marks like me, scars, birthmarks.. it's lovely to see
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJun 26, 2026
My overall experience was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Overall good, the items stacked weird in the cart though and it made it hard to see how many items I had of each.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mellybells
Site Experience FeedbackJun 26, 2026
Easy to find what I was looking for and more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarahibae
Site Experience FeedbackJun 26, 2026
Website very easy and simple to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ELI
Site Experience FeedbackJun 26, 2026
Muy buena
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cute girl
Site Experience FeedbackJun 26, 2026
Everything went well
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
7862053616
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kels
Site Experience FeedbackJun 26, 2026
I really wanted the free bag with purchase over $100 and I wasn’t able to get it! I’m addicted to all VS/Pink bags so I was and maybe still a little upset over it. I love their bags and look forward to them everytime I order
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stephanie
Site Experience FeedbackJun 26, 2026
Website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rose
Site Experience FeedbackJun 26, 2026
everything was good except for the option to pay with klarna. i have klarna and have used it before but i’ve tried three times to order with klarna and it didn’t work. and it’s not like i didn’t have the money, it just did not want to work.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Heather
Site Experience FeedbackJun 26, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimmy
Site Experience FeedbackJun 26, 2026
Awesome deals and selection and I love the gree shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cloee
Site Experience FeedbackJun 26, 2026
The web site is easy to navigate and check out was simple
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 26, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
It was nice to do online.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mustang
Site Experience FeedbackJun 26, 2026
Never had a problem with anything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SuzyQ
Site Experience FeedbackJun 26, 2026
I love how easy it was to order the gift card I wanted. I tried to get the offers I was supposed to qualify for but I was told I didn't.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
My experience with the website was terrible I tried to place my order three different times and during those times the items that I had wanted to purchase kept changing because of the sale price people are buying them and I lost out pisses me off
- Overall Rating: 2
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Robbsjh
Site Experience FeedbackJun 26, 2026
Loved it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stephanie
Site Experience FeedbackJun 26, 2026
It was easy and very simple very good quality and choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crystal
Site Experience FeedbackJun 26, 2026
The pictures are a big help in deciding which bra to choose. They had additional coupons which was nice.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 26, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lilly
Site Experience FeedbackJun 26, 2026
Overall experience was good however it is sometimes confusing when looking at the underwear because different styles will be listed under the same name and it can make it hard to figure out what you have and have not already looked at.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Panty purchase
Site Experience FeedbackJun 26, 2026
Quick and easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelly
Post-Delivery FeedbackJun 26, 2026
Super good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chris n Pits
Site Experience FeedbackJun 26, 2026
They charge for paper bill sent to me so I can make my payment
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
NC Nannie 13
Site Experience FeedbackJun 26, 2026
I already stated my situation and my dissatisfaction with the check out and not knowing if it accepted my over night option for shipping that I truly need these bras before my trip coming up on the 1 of July. I’m unable to drive currently so this was my best option. I love this company and the products but I’m very unhappy with my check out experience today! I just ordered right at $200. Worth of bras not long ago and I’m sad this experience for my shipping options went so badly. Thank you I even tried the live chat with no luck.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
4SheilaG.
Site Experience FeedbackJun 26, 2026
I’m just a bit nervous based on the reviews and it’s been quite some time since I’ve ever made a purchase. Otherwise, it had great reviews and selections to choose from and beautiful design choices, that actually made me feel good about buying from VS! I just hope it will fit me well. I really hope I chose the right sizes!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
kasha
Site Experience FeedbackJun 26, 2026
I love to buy online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tinkerbelle
Site Experience FeedbackJun 26, 2026
Was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelby
Site Experience FeedbackJun 26, 2026
Everything is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ang
Site Experience FeedbackJun 26, 2026
Easy to order and delivery is quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Delisa
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristin D
Site Experience FeedbackJun 26, 2026
Love shopping Victoria Secret online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelley
Site Experience FeedbackJun 26, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adnil
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Daisy
Site Experience FeedbackJun 26, 2026
I’m so very pleased with my online ordering easy and convenient. Also loving extra savings with rewards. I will be a repeat customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Site Experience FeedbackJun 26, 2026
Love the semi-annual sale! Great deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kandi
Site Experience FeedbackJun 26, 2026
As Ithe Discount Code Area never came up to use before the transaction was completed .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roni
Site Experience FeedbackJun 26, 2026
Purchase was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vickyabby90
Site Experience FeedbackJun 26, 2026
Business is always good with Victoria Secret. Good deals and savings, love the sales and products. High quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10