Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,760 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 85% |
 Neutral | 10% | 9% |
 Negative | 7% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 80% |
Neutral | 14% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 45,086
Thea67
Site Experience FeedbackAug 24, 2026
Out of Stock. Not enough size options.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Your Mom
Site Experience FeedbackAug 24, 2026
Awesome website! Had some trouble loading on my old phone!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Order not delivered
Site Experience FeedbackAug 24, 2026
I will never want to order from Victoria again
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Post-Delivery FeedbackAug 24, 2026
The customer service is good. Friendly and professional staff. I wanted a particular body mist the sample was there, but couldn't get it in the store. I thought l'll get it online but No! I thought l'll get it on line but it wasn't available.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Jess
Site Experience FeedbackAug 24, 2026
Overall I love the experience. Love all the product and price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 24, 2026
My joggers shrunk and I dnt know what to do. Already worn
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 7
Tina
Site Experience FeedbackAug 24, 2026
Website was easy to order from
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lucy
Post-Delivery FeedbackAug 24, 2026
Fair Items rarely have my size
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 24, 2026
shipping is 3 times faster than 10 years ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Missy
Site Experience FeedbackAug 24, 2026
Good experience overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
show
Site Experience FeedbackAug 24, 2026
Very easy to find categories and the app is very straight forward. There are no unnecessary steps.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Tita
Site Experience FeedbackAug 24, 2026
Muy buena experienci
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Romiii
Site Experience FeedbackAug 24, 2026
I love everything about VS just wish you had more availability on small sizes in bras such as 30AA. Also there should be panty packs made out of all of the styles and fabrics, not only a cople panty models
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Janice
Post-Delivery FeedbackAug 24, 2026
Would recommend but make sure you inspect your items before you use it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Janine
Post-Delivery FeedbackAug 24, 2026
I only buy at Victoria Secret. I’ve tried other brands and I always end up back at VS. Their products fit well and there is plenty of selection and type for everyone.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Candypooh 1982
Post-Delivery FeedbackAug 24, 2026
I would recommend Victoria's Secret to a friend. When I go on the website I'm so excited to see the clothing panties, etc. I love pink and purple so I try to play with it. I like mixing and matching.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DivaGreatGranny
Post-Delivery FeedbackAug 24, 2026
I was very happy 😊 and satisfied with my purchases and happy that I didn't have to return anything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 24, 2026
Pajamas for my daughter’s birthday and she loved them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
LindsnKaitsMom
Post-Delivery FeedbackAug 24, 2026
Found exactly heat I was looking for. I previously purchased the same item in a different olor. Very pleased with both.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sonja75
Post-Delivery FeedbackAug 24, 2026
I was satisfied with all products received, the fit and the speed in which the products arrived.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 24, 2026
Me encanta todos sus productos la tela es cómoda y se siente sexy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
bella
Site Experience FeedbackAug 24, 2026
i had a good interaction with the website it was easy to find what i needed, and the deals were very clear!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Aileen
Post-Delivery FeedbackAug 24, 2026
Tengo PROBLEMAS MUY SERIOS para estar directamente a mi cuenta y realizar mis pagos mensuales a la cuenta, ya he llamado en numerosas veces y no me resuelven el dichoso problema. Y aparte cuando me he ganado mis rexwards apenas tengo tiempo suficiente para usarlos y muchas veces los pierdo deberían de ser acumulativos no de petdidas NO ES JUSTO 😔
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 23, 2026
As I stated it said I was eligible for free shipping but then when I checked out I ended up paying for the shipping. I orginally was ordering because of the free shipping as well as the sale price
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Wise One
Post-Delivery FeedbackAug 23, 2026
I like when a website is easy to read, understand, and use. Victoria Secret met my expectations.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lisa
Post-Delivery FeedbackAug 23, 2026
I found so many good deals on sale. There are lots of options in my size. And the shipping is pretty fast. I love the quality of their clothes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
I really liked Victoria secret
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
chika
Site Experience FeedbackAug 23, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 23, 2026
I have been a long time customer! I have always been very happy with their products!😊 Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sdwright
Post-Delivery FeedbackAug 23, 2026
Bikini with tag run bigger than bikini with printed on tag in the panties
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MyMy
Post-Delivery FeedbackAug 23, 2026
I had went online through an email I received to browse on Victoria's Secret. I saw all these great items, The ones I decided on were on sale. The prices were great, I placed my order online. I got tracking and delivery information, via email. It came quickly and was packaged well. A Great experience from start to finish. I love Victoria Secret!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 23, 2026
I bought a few tshirts from Pink and a few pairs of panties since a sale was going on the day I was shopping. Then I ordered 2 pairs of sneakers because the store didn’t have my size. I am very satisfied with all my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gigi
Site Experience FeedbackAug 23, 2026
It was fine.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet Cer
Post-Delivery FeedbackAug 23, 2026
I like the products a lot, but I feel like they are getting smaller and smaller each year. The quality is about the same, which is good. I love the sales and I love being a rewards member. I just don’t like how sizes keep changing on the same
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Pits
Post-Delivery FeedbackAug 23, 2026
Lots of variaty, easy shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Julez
Post-Delivery FeedbackAug 23, 2026
Love love VS I love the selection of bras and panties and their perfume
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jim
Site Experience FeedbackAug 23, 2026
I spent a lot of extra time trying to send a message with my gift card. Finally the second person I talked to told me you could not do that. I had to have the gift card sent to me and then forward to the recipient with my message. Ridiculous!
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
Joany
Post-Delivery FeedbackAug 23, 2026
Process return good very good customer service in store friendly assist young lady advicehelp find correct bra size..Great customer service desk.green bra seemed worn..
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Tabs
Post-Delivery FeedbackAug 23, 2026
Love the new vintage body sprays wish you would bring more back I love both yalls stores
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Underwear
Post-Delivery FeedbackAug 23, 2026
It was easy to order and I received my order quickly
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
Kokee
Post-Delivery FeedbackAug 23, 2026
It's easy to shop. Most of the products that were on sale were available
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
Finally received my order , 4 days later than originally expected. Super excited , open the package and my sweatpants were labeled wrong …. The seen in tag said Medium and the Patrice tag and packaging said XXL . Had to contact them 2 different times to get resolved, ask have to drive over a hour to the closest location to return them . The whole reason I order online is so I DONT have to drive all the way there.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 7
- On Time Delivery: 3
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 23, 2026
I have been very satisfied with all of my Victoria Secret brand items regarding styles, fit, and sizes. I FIND ADORE'S SIZING ARE A TOSS UP. Maybe it fits, maybe it doesn't.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
PinkSparkleTini
Post-Delivery FeedbackAug 22, 2026
see previous comments
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 2
- On Time Delivery: 1
- Customer Support: 1
Kaku
Post-Delivery FeedbackAug 22, 2026
Si la recomiendo muy bien
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
BCB100105
Site Experience FeedbackAug 22, 2026
Easy to navigate website. Wide selection of quality items I was considering to purchase. Current discount excellent. No problems during the checkout process. Estimated delivery time meets my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 22, 2026
My granddaughter made a purchase and she loves everything. Order was fast with 2 items missing which came in 2 days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
CK
Site Experience FeedbackAug 22, 2026
I enjoyed shopping especially things I love was on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10