Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,972 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 85% |
 Neutral | 10% | 10% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 80% |
Neutral | 13% | 13% |
Negative | 7% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 47,996
Brown sugar
Post-Delivery FeedbackNov 13, 2026
Love all my products I received
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
RobynDC
Site Experience FeedbackNov 13, 2026
VS website is pretty easy to navigate through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nani
Site Experience FeedbackNov 13, 2026
great merchandise makes me feel good woth myself .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
oreocookie
Site Experience FeedbackNov 13, 2026
Some of the models do not have too many ideas of what the item would look like on someone making a purchase.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Adri Boston
Site Experience FeedbackNov 13, 2026
I was able to save about 50% on my whole order today and got new underwear, pants, top, and bra. Can’t be more excited with my deals. Underwear was an average of 3.50 each!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
V
Site Experience FeedbackNov 13, 2026
More xxl or 1x 2x+ added as sizes i believe since you portray on the runway to have plus size models wearing your clothing everyday”fat people” may not seem as important to accommodate to their bodies but it would be greatly appreciated if you stopped portraying to be size inclusive when the models are clearly 1x + and your merchandise doesn’t quite translate into that :) love your clothes though
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Becky
Site Experience FeedbackNov 13, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adriana
Site Experience FeedbackNov 13, 2026
Good, however I wasn’t able to use my promo codes. At all.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
annie
Site Experience FeedbackNov 13, 2026
I love all the bras and how easy it it to buy and get them espically since the quality is so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red
Site Experience FeedbackNov 13, 2026
It was very easy to find everything I wanted and was easy to operate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lindsay
Site Experience FeedbackNov 13, 2026
Site was easy to navigate, i came in search of a panty pack because it’s simple and good quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candra
Site Experience FeedbackNov 13, 2026
Everything is good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
vicky
Site Experience FeedbackNov 13, 2026
keep it more stocked please.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dezi
Site Experience FeedbackNov 13, 2026
I've had two orders in the last two weeks and haven't been able to use my coupon fully to many exceptions and too many steps on how to redeem
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 13, 2026
My Victoria Secret Shall Give Me Higher Limit.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
K.S
Site Experience FeedbackNov 13, 2026
it was easy and fun i wnjoy going throw everthing seeing all the new product amazing stuff love this brand havnt found a better company then this
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sandalos
Site Experience FeedbackNov 13, 2026
I would like a higher birthday credit so that it doesn’t all go towards shipping
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nise
Site Experience FeedbackNov 13, 2026
great experiance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nic
Site Experience FeedbackNov 13, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristy P
Site Experience FeedbackNov 13, 2026
Fantastic deals! Quick checkout!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackNov 13, 2026
I loved the new design and colors
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Babs
Site Experience FeedbackNov 13, 2026
Love the creator Sydney Serena
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kpp
Site Experience FeedbackNov 13, 2026
It was really easy to scroll through everything is labeled correctly. Easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackNov 13, 2026
Product search was very easy. Checkout was easier than expected. A bit too much suggestive selling.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Liz
Site Experience FeedbackNov 13, 2026
I wish you guys took Affirm. I didn't have the other payment options. Please expand on more
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D….
Site Experience FeedbackNov 13, 2026
Good, clear interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carmekat
Site Experience FeedbackNov 13, 2026
It was fine, confusing that you could select whole different products from the color menu, but convenient if you dont want to scroll though the website. And the site is a little laggy.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Parisborn
Site Experience FeedbackNov 13, 2026
It was extremely easy to order from VS on line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lex
Site Experience FeedbackNov 13, 2026
i was told that i would recieve a free bag and blanket with my purchase of $150 or more and i didnt recieve
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Coco
Site Experience FeedbackNov 13, 2026
Ordering was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adi
Site Experience FeedbackNov 13, 2026
Love all the things the store has even the special offers
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
G
Site Experience FeedbackNov 13, 2026
Everything was good and easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
koko
Site Experience FeedbackNov 13, 2026
LIKE IT
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackNov 13, 2026
Easy, cute stuff and love thw deal on the panties
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sod
Site Experience FeedbackNov 13, 2026
the website was extremely easy to navigate and placing the order was so nice and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yoly
Site Experience FeedbackNov 13, 2026
Súper buena la experiencia, ofertas y el servicio. Me encanta lo que traen para la temporada Navideña.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 13, 2026
All was excellent. Two of our granddaughters asked for the dogs slippers for Christmas.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 13, 2026
Your product is so lasting and worth the money u pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
izzy
Site Experience FeedbackNov 13, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Necessary
Site Experience FeedbackNov 13, 2026
The process of choosing and buying was simple.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lisa
Site Experience FeedbackNov 13, 2026
Great sales on quality panties and bras today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quinntyj
Post-Delivery FeedbackNov 13, 2026
I received everything I mostly wanted, had to change two items because, 2 items I wanted were no longer available although they were in my cart. I will always be a Victoria's Secret fan. I had to get rid of my card because I was creating mad debt in your stores. Once I paid the account off, I closed it. I use to work for Limited and received the employee discount for the affiliated stores.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Jazzy
Site Experience FeedbackNov 13, 2026
I had a good experience with the website and the ease of making the purchase was great.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Confusing offers
Site Experience FeedbackNov 13, 2026
I had ease when it came to funding products I wanted. However, deals I had in the morning, such as free gifts, disappeared two hours later when I went to complete my order, and there was no explanation.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brooklyn
Site Experience FeedbackNov 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackNov 13, 2026
Its been pretty decent experience.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tabby
Site Experience FeedbackNov 13, 2026
It was fine
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bet
Site Experience FeedbackNov 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel Ashley
Site Experience FeedbackNov 13, 2026
No secret to be kept here, Victoria’s Secret always for the WIN!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10