Tower Hobbies Customer Reviews
Tower Hobbies holds a 8.7/10 overall rating and 477 verified post-delivery reviews on Bizrate.
Tower Hobbies Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
10 years
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 75% |
 Neutral | 9% | 10% |
 Negative | 13% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.7 out of 10
Returns Process
Satisfaction with the returns process
5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Tower Hobbies
Showing 1 - 50 of 3,536
Joseph
Site Experience FeedbackAug 12, 2026
Make changing your password easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P3313r
Site Experience FeedbackAug 12, 2026
Was disappointed in the selection of airplanes. Looks like only the horizon brands survived the buyout.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JCJ
Site Experience FeedbackAug 12, 2026
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The man
Site Experience FeedbackAug 12, 2026
it was great!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MadScientist
Site Experience FeedbackAug 12, 2026
Simple and smooth purchasing process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Would love to be able to talk with a live person if needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Capt. Blood
Site Experience FeedbackAug 12, 2026
Found a great deal on an amphibious aircraft and purchased. I used to buy from this company in the 1980’s! It’s good to return as a customer. Many good memories from my teenage years looking through the old catalog.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Good interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Product Availability
Post-Delivery FeedbackAug 12, 2026
Everything was fine except the product was in back order. It was available at other stores which was weird. I chose Tower because I was not in a hurry and I prefer to give my business to them.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 10
FlyerEric
Site Experience FeedbackAug 12, 2026
Saw item was on sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tygger420
Site Experience FeedbackAug 11, 2026
I have been using this website for years and I don't trust anyone else.they get all my orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zuki
Site Experience FeedbackAug 11, 2026
They had a good sale so i bought some items.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 11, 2026
Didn’t have my password handy so checked out as quest
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dave
Site Experience FeedbackAug 11, 2026
I found what I was looking with ease. The selections were clearly provided. Over all very satisfied
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JT
Site Experience FeedbackAug 11, 2026
Typically I believe I can receive complete satisfaction.I may be wrong, but I thought there was a number to call for customer service. I could not locate one and why some of my scores were low. I needed important information that would allowed me to make a larger order but waited most of the day for a response and never received.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Baz
Site Experience FeedbackAug 11, 2026
I was able to get the scrappy bundle, its backorder everywhere else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackAug 11, 2026
What a pleasant experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cya
Site Experience FeedbackAug 11, 2026
I needed more in person help with my order. Since theis isn't feasible, I hope I can return any items that were unneeded to fly my rc sailplane.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Puff One
Site Experience FeedbackAug 11, 2026
Everything was good. A certain set of tires I was looking for were on your site at the best price. Other sites I could only order 1set.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Virgilio
Site Experience FeedbackAug 11, 2026
Just great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry
Site Experience FeedbackAug 11, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ingoldx1
Site Experience FeedbackAug 11, 2026
great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 11, 2026
I ordered in Sept 2025 and wasn’t told it was backordered. Canceled order when I received email that it was about to ship out in July 2026 because my credit card had changed. So I had to cancel and reorder. They would not update the credit card information.
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: 10
El P Nati
Site Experience FeedbackAug 10, 2026
Everything, Excellent, Thank You
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 10, 2026
It was great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ben
Site Experience FeedbackAug 10, 2026
Difficult to navigate website
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
DOUG
Site Experience FeedbackAug 10, 2026
EVERYTHING OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JImbo
Site Experience FeedbackAug 10, 2026
as always Tower Hobbies has the products i need and at a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chief
Site Experience FeedbackAug 10, 2026
I'am retired and I like trains, I build my own set-up Love working with my hands with O scale. I have big fingers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dillon
Post-Delivery FeedbackAug 10, 2026
No.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Apriecate
Site Experience FeedbackAug 10, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Eagleone
Site Experience FeedbackAug 10, 2026
Was unable to remove old credit card. Probably was just me but difficult still.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Joe
Post-Delivery FeedbackAug 10, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
JT
Site Experience FeedbackAug 10, 2026
Easy to place an order. Prices seem reasonable also
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
jerks
Site Experience FeedbackAug 10, 2026
It was good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
TMACOHIO
Site Experience FeedbackAug 10, 2026
Very nice website that's easy to access and find the products your looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SkyGuy
Site Experience FeedbackAug 9, 2026
Overall very good. There is always room for improvement like website layout and user interface.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anchor
Site Experience FeedbackAug 9, 2026
Very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff D.
Site Experience FeedbackAug 9, 2026
I found a quality product at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
D l
Site Experience FeedbackAug 9, 2026
I was glad to use some of the points I earned from a previous purchase. I have purchased in the past and was always happy. Free shipping was a nice Touch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KJS
Site Experience FeedbackAug 9, 2026
Very easy to locate products. Very easy to order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jeff
Site Experience FeedbackAug 9, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 9, 2026
Fast service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Oliver
Site Experience FeedbackAug 8, 2026
It was pretty simple and painless, just took a second to find what I was looking for!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RMD
Site Experience FeedbackAug 8, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
pappaskip
Site Experience FeedbackAug 8, 2026
had trouble loging on. I had to change my password
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
George
Site Experience FeedbackAug 8, 2026
Was looking for specific item and it popped up before I typed in total description. That was nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackAug 8, 2026
its been years since I visited the site.....I've been away from this hobby for a long time. your site looks great and is easy to use. Thank you !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
irisking
Site Experience FeedbackAug 8, 2026
A+
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuckie
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10