Tower Hobbies Reviews - 467 Post-Delivery Reviews - 8.7/10
Tower Hobbies Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
10 years
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 80% |
 Neutral | 11% | 10% |
 Negative | 11% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.6 out of 10
Returns Process
Satisfaction with the returns process
7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Tower Hobbies
Showing 1 - 50 of 3,566
RG
Site Experience FeedbackJun 22, 2026
Happy Tower is still providing models other than e-flight foam planes that are certainly fun, but not for old school modelers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 22, 2026
got everything i order was great no hassels
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 6
Cheeze
Site Experience FeedbackJun 22, 2026
Putting in the credit card information seemed a little long
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Gabe
Site Experience FeedbackJun 22, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Adam
Site Experience FeedbackJun 22, 2026
I love tower !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
YKYB
Site Experience FeedbackJun 22, 2026
I needed customer help, and it took some time to get respond, but all solved and helped.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Dpc721
Site Experience FeedbackJun 22, 2026
I check everyday for for flash sales and this wss to good to pass up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mavo
Site Experience FeedbackJun 22, 2026
its been fine
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackJun 22, 2026
Yes
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Rc addiction
Site Experience FeedbackJun 22, 2026
Got a great buy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
jimmy
Post-Delivery FeedbackJun 22, 2026
only received part of my order
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Sharkey
Site Experience FeedbackJun 22, 2026
So far, I’ve only been to the site twice and each time I made a small order on items that were either on 24 hour flash sale or bin sale. The sale prices have been unbelievably good and I definitely plan on doing my RC shopping with Tower Hobby in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
superdog57
Site Experience FeedbackJun 22, 2026
overall pretty sweet
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Vtxman
Site Experience FeedbackJun 21, 2026
No problems at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dexter
Post-Delivery FeedbackJun 21, 2026
I love tower hobbies, I hate FedEx.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
Matthew
Site Experience FeedbackJun 21, 2026
I had a great experience. I’m also considering the membership
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jamin
Site Experience FeedbackJun 21, 2026
easy to use and had parts I needed
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tim T
Post-Delivery FeedbackJun 21, 2026
Received my airplane in less than 4 days, super fast….
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
SBinNC
Site Experience FeedbackJun 21, 2026
I never received my 10% code for signing up. Great sale on HITEC25!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Nomyar1988
Site Experience FeedbackJun 21, 2026
The best place for the hobby
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJun 21, 2026
This was my first purchase from Tower Hobbies and when I was filling out my info there was a pop-up box that said when I place my first order I would get a 10% discount, but it didn't appear on my payment screen.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Classic RC
Site Experience FeedbackJun 21, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rumen
Site Experience FeedbackJun 21, 2026
Stock items are scarce. Back orders are common. Price ok
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
BW
Site Experience FeedbackJun 21, 2026
this gift card interaction was good. I am holding out to see how tower handles a pending return on a transmitter that was misrepresented by its own documentation.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jim
Site Experience FeedbackJun 21, 2026
I could not log into my account the reset password seems to be broken.
- Overall Rating: 8
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
Joe
Site Experience FeedbackJun 21, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Lobito
Site Experience FeedbackJun 21, 2026
Very easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
rog
Site Experience FeedbackJun 21, 2026
GOOD Products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
It was easy .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Racer20026
Site Experience FeedbackJun 21, 2026
I am I really enjoy the 24hr Fitness. Unfortunately makes me spend too much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Buffaloape74
Site Experience FeedbackJun 21, 2026
Was great!! Love the Flash Sales!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
beechboy
Site Experience FeedbackJun 21, 2026
does not flow easly
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Plumberboy
Site Experience FeedbackJun 21, 2026
Happy to be able to get what I need in one place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Derek
Site Experience FeedbackJun 21, 2026
Easy and fast checkout, couldn't resist the clearance sale. Tower hobbies usually has something for me, so im always keeping an eye on the sales.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Matt
Site Experience FeedbackJun 21, 2026
Great company with good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ITR
Site Experience FeedbackJun 21, 2026
Great sale prices. Site was well laid out and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ronny
Site Experience FeedbackJun 21, 2026
Great experience. Shipping was kind of slow on my last purchase. Hopefully it's faster this time. No other complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rebuilder
Site Experience FeedbackJun 21, 2026
Excellent website!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigstick 60
Site Experience FeedbackJun 21, 2026
Found it easy to use and plan on purchasing again shortly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jambo
Site Experience FeedbackJun 20, 2026
I like Tower Hobby, the web site is easy to navigate there is a huge selection and communication is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elijah
Site Experience FeedbackJun 20, 2026
the part i got was the only plug and play part i could find so this was very helpfull almost like and rc amazon
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ricco
Post-Delivery FeedbackJun 20, 2026
I love the product selection, ease of use when ordering and timely delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Alan
Site Experience FeedbackJun 20, 2026
All was good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
paulb
Post-Delivery FeedbackJun 20, 2026
The search function on the website needs work.....
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Sigman
Site Experience FeedbackJun 20, 2026
Great! I have always loved shopping at Tower Hobbies, they have been there since I started and I know I can always trust them! Thanks Tower!
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Netman
Post-Delivery FeedbackJun 20, 2026
Everything was as ordered. Arrive on time. The box was damaged in shipment as well as the model box. However, nothing was damaged.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Carlene
Site Experience FeedbackJun 20, 2026
Enjoyed very much. My husband will be very happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nickname For Hobbies
Site Experience FeedbackJun 20, 2026
Overall, a good experience. A little more detail in the product descriptions would be helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Multiple Tower email offerings do not incorporate the previous, or subsequent, offers - in total it makes for a more difficult a shopping experience. Frustrating to say the least.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8