Tower Hobbies Customer Reviews
Tower Hobbies holds a 8.7/10 overall rating and 478 verified post-delivery reviews on Bizrate.
Tower Hobbies Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
10 years
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 78% |
 Neutral | 9% | 9% |
 Negative | 14% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.7 out of 10
Returns Process
Satisfaction with the returns process
5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Tower Hobbies
Showing 1 - 50 of 3,536
El P Nati
Site Experience FeedbackAug 10, 2026
Everything, Excellent, Thank You
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 10, 2026
It was great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ben
Site Experience FeedbackAug 10, 2026
Difficult to navigate website
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
DOUG
Site Experience FeedbackAug 10, 2026
EVERYTHING OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JImbo
Site Experience FeedbackAug 10, 2026
as always Tower Hobbies has the products i need and at a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chief
Site Experience FeedbackAug 10, 2026
I'am retired and I like trains, I build my own set-up Love working with my hands with O scale. I have big fingers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dillon
Post-Delivery FeedbackAug 10, 2026
No.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Apriecate
Site Experience FeedbackAug 10, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Eagleone
Site Experience FeedbackAug 10, 2026
Was unable to remove old credit card. Probably was just me but difficult still.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Joe
Post-Delivery FeedbackAug 10, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
JT
Site Experience FeedbackAug 10, 2026
Easy to place an order. Prices seem reasonable also
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
jerks
Site Experience FeedbackAug 10, 2026
It was good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
TMACOHIO
Site Experience FeedbackAug 10, 2026
Very nice website that's easy to access and find the products your looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SkyGuy
Site Experience FeedbackAug 9, 2026
Overall very good. There is always room for improvement like website layout and user interface.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anchor
Site Experience FeedbackAug 9, 2026
Very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff D.
Site Experience FeedbackAug 9, 2026
I found a quality product at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
D l
Site Experience FeedbackAug 9, 2026
I was glad to use some of the points I earned from a previous purchase. I have purchased in the past and was always happy. Free shipping was a nice Touch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KJS
Site Experience FeedbackAug 9, 2026
Very easy to locate products. Very easy to order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jeff
Site Experience FeedbackAug 9, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 9, 2026
Fast service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Oliver
Site Experience FeedbackAug 8, 2026
It was pretty simple and painless, just took a second to find what I was looking for!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RMD
Site Experience FeedbackAug 8, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
pappaskip
Site Experience FeedbackAug 8, 2026
had trouble loging on. I had to change my password
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
George
Site Experience FeedbackAug 8, 2026
Was looking for specific item and it popped up before I typed in total description. That was nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackAug 8, 2026
its been years since I visited the site.....I've been away from this hobby for a long time. your site looks great and is easy to use. Thank you !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
irisking
Site Experience FeedbackAug 8, 2026
A+
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuckie
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Travis H
Site Experience FeedbackAug 7, 2026
Where did 20% lubricant 15% nitromethane GO? I have airplane engines that require this fuel. I can't fly!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
JZ
Site Experience FeedbackAug 7, 2026
Not bad. I was a customer in the 80s. This is a bit easier than then.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
J
Post-Delivery FeedbackAug 7, 2026
Delivery date kept changing, customer service inquiry responds with tracking numbers I already have! No answers from AI customer service inquiry responds.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 1
- Customer Support: 1
Cyberpunk
Site Experience FeedbackAug 7, 2026
Very cool
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Aydin
Site Experience FeedbackAug 7, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SANCH0-
Site Experience FeedbackAug 7, 2026
Love the website, kind of sucks that i have to wait to use the 20$ promo. Thats really the only thing. Website is great, recommend showing other models parts that are compatible with whatever a person chooses. Like i have the Arrma fury and thats all you showed me but the Arrma Quake and Gorgon share the same parts. Other than that solid website. Love the project aspect. But low key only using the 20$ promo for a couple of days is kind of whack, that would push me away from the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Konapete
Post-Delivery FeedbackAug 7, 2026
My credit card was hacked causing the need to supply a new card. Contacting “customer non-service” was onerous, time consuming and barely possible. The chat system was absurd, unfriendly and flat did not work to correct the issue. NO HUMAN WAS EVER AVAILABLE. Are you using AI, it’s a fail. Im pissed at how far your formerly excellent customer service has fallen.
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 3
- Customer Support: 1
Zeus
Site Experience FeedbackAug 6, 2026
Outstanding
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
the first skratch
Site Experience FeedbackAug 6, 2026
good great page layout. Wasnt planning on buying this EBACH ARF but heck. I was the right price compared to the extreem flight MXS I was considering but the price was prohibitive. THis model fit my budget and look forward to the build and many flights.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Flyboy
Site Experience FeedbackAug 6, 2026
I had a little difficulty finding what I wanted. The propellers were discontinued, but after a while, I found that they were replaced with another item that were the exact same thing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
It was an easy purchase....the price was right and shipping very reasonable. I will buy more products from your company in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Treeman
Site Experience FeedbackAug 6, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Possum CL
Site Experience FeedbackAug 6, 2026
Found the product that I needed very easily and checked out without any issues. Y'all have a very extensive parts list and pricing is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Jim
Site Experience FeedbackAug 6, 2026
Easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tyler
Site Experience FeedbackAug 6, 2026
Order was easy to place and confirmation came through immediately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
I like shopping online for airplane parts and accessories.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dakka
Site Experience FeedbackAug 5, 2026
thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandie
Site Experience FeedbackAug 5, 2026
Always a pleasure
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
jr
Site Experience FeedbackAug 5, 2026
Very Smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackAug 5, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
saltyminer16
Post-Delivery FeedbackAug 5, 2026
I check Towerhobbies.com regularly for deals and availability regularly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
T-BO
Site Experience FeedbackAug 5, 2026
Very Good!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Stamfordmodeler
Post-Delivery FeedbackAug 5, 2026
Had what I wanted at a good price
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 8