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The Baker's Kitchen Reviews - 105 Reviews - 9.7/10

Jan 9, 2025
A complete solution for baking, cooking and cake decorating supplies, The Baker's Kitchen, founded in 1987, offers a wide variety of products including appliances, barware, cleaning essentials, cookware, kitchen lines, supplies, etc.

The Baker's Kitchen Rating

Rating
Overall Satisfaction9.7 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.5 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.7out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%94%

Neutral

9%6%

Negative

3%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

6.0 out of 10

Variety of Shipping Options

Desired shipping options were available

7.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Baker's Kitchen

Showing 1 - 20 of 105

Tim

Site Experience Feedback

Jan 02, 2025

Good selection of products, but I wish that there were more detailed product descriptions

Fred

Site Experience Feedback

Dec 29, 2024

Item description was unclear for gift certificates. I am not sure if I am supposed to look in my email for the gift certificate or where I can print one off for my gift I am giving to someone.

J

Site Experience Feedback

Dec 27, 2024

The website could use a better mobile version. Searching the site from a phone is more difficult than necessary.

Nerd

Site Experience Feedback

Dec 23, 2024

There is a lot of great products and I was very happy to find you can purchase gifts online.

Dmoore

Site Experience Feedback

Dec 21, 2024

Glad to see an electronic gift card option, thanks for saving the day.

Cake lady

Site Experience Feedback

Dec 20, 2024

I have ordered The Bakers Kitchen for several years. Quality products and easy to order. Shipping is expensive, but I like the products.

Sandy

Site Experience Feedback

Dec 20, 2024

The website was easy to use and navigate. The only thing i was confused about was how to tell if an item was in stock when I placed my order.

Collie4

Site Experience Feedback

Dec 01, 2024

Did not work well on my phone. I went to my laptop to browse the site.


Post-Delivery Feedback

Dec 20, 2024

I am not a professional baker but I love your products and I am so glad I can get them. The website was easy to use, my order was well packaged, items I ordered were great and came quickly. I will place an order again.

Online Shopper

Site Experience Feedback

Dec 09, 2024

It is always easy to order and I am pleased with what I purchase--it is becoming harder to find candy making products

The Wiz

Post-Delivery Feedback

Dec 16, 2024

Navigating the website was quite easy. I quickly found the items I was looking for and the entire process was very simple. The Baker's kitchen quickly communicated my shipping status and tracking notification.

ANCHOR

Site Experience Feedback

Dec 02, 2024

I order from you every year for cookie decorating for our ANCHOR program which for 56 yrs. has serviced approximately 950 participants with special needs in our community. I have found your prices good & delivery on time.


Post-Delivery Feedback

Dec 16, 2024

Delivery & ordering were excellent. However the green & red sprinkles looked more like pink & green blue-very disappointing since they were for Christmas cookies.

Cakes on wheels

Site Experience Feedback

Dec 06, 2024

Great products

Online Shopper

Site Experience Feedback

Nov 22, 2024

Love this product

N/A

Site Experience Feedback

Nov 22, 2024

I was so happy to find the chocolate molds I purchased. Same brand as my Mother's. Will recommend she shop this site for replacements. Shipping was a bit pricey.

sam

Site Experience Feedback

Nov 11, 2024

Been very happy with these products


Post-Delivery Feedback

Nov 27, 2024

Very easy to order

Kim

Site Experience Feedback

Nov 25, 2024

The website was not colorful, which gave it an outdated look. I was able to find what I need & prices were very reasonable.

Ginny

Site Experience Feedback

Nov 25, 2024

It was good and very easy

CandyMaker

Site Experience Feedback

Nov 22, 2024

There was a problem accessing my shopping cart after checking back a few days later. Also, a problem searching for those same items on the site. Kept coming back as not found and didn't reappear under the candy making tabs. Had to finagle it to find them again.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Shopping online was very easy

Online Shopper

Site Experience Feedback

Nov 19, 2024

very easy.