StrawberryNet Customer Reviews
StrawberryNet holds a 8.8/10 overall rating and 191 verified post-delivery reviews on Bizrate.
StrawberryNet Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2007 Winner Platinum Circle of Excellence
2 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 71% | 76% |
 Neutral | 18% | 18% |
 Negative | 11% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
8.6out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 65% | 62% |
Neutral | 23% | 25% |
Negative | 12% | 13% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.5 out of 10
Design of Site
Satisfaction with the look and design of the site
8.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
Recent Reviews for StrawberryNet
Showing 1 - 50 of 1,019
Dinahmac
Post-Delivery FeedbackAug 24, 2026
I ordered the wrong item twice Haven't been in touch because I only just discovered and thought it would be too late
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We would appreciate it if you could provide us with...
Read full response »Debby
Site Experience FeedbackAug 24, 2026
Price is reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
vicky
Site Experience FeedbackAug 24, 2026
easy to use and good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waterbird
Site Experience FeedbackAug 24, 2026
Discounts are good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Strawfan
Site Experience FeedbackAug 24, 2026
Always enjoy. Products available are selected
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JB
Post-Delivery FeedbackAug 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Blossom
Site Experience FeedbackAug 20, 2026
I wanted to use my points but apparently i needed to spend more than $150 to do so, very disappointing.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. Your concern regarding points and minimum spend wil...
Read full response »Online Shopper
Site Experience FeedbackAug 20, 2026
Quick and simple
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Chunnu
Site Experience FeedbackAug 20, 2026
Will see
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Leo
Site Experience FeedbackAug 20, 2026
Good experience. Fast handling of order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Rennie
Site Experience FeedbackAug 19, 2026
No~
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Online Shopper
Site Experience FeedbackAug 19, 2026
The first time buyer discount code isn’t working. Disappointed
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. All valid discounts should be applied accordingly g...
Read full response »Duke
Site Experience FeedbackAug 19, 2026
cheaper than other places to buy Men cologne. There was a small bug on the order screen where i could not click the pay button because i needed to confirm my address which i did. I had to refresh the page and enter payment info again. Suspect this issue is only for first time adding address.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We would appreciate it if you could provide us with...
Read full response »Online Shopper
Post-Delivery FeedbackAug 18, 2026
It’s far too expensive now
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 3
- On Time Delivery: 3
- Customer Support: 5
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. Your concerns regarding pricing will be addressed b...
Read full response »Vincent
Post-Delivery FeedbackAug 18, 2026
The product was received by me with satisfaction. However, your local delivery partner here did not inform me that the product has been delivered to the guardhouse. All other companies' delivery personnel will take a photo of the product and send to me as a notification of delivery but not your delivery partner. This is very surprising and unexpected!!
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- On Time Delivery: 6
- Customer Support: 8
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We are always working towards enhancing the deliver...
Read full response »Noname
Site Experience FeedbackAug 18, 2026
Selection of goods has decreased steeply over the past years since the pandemic. For this reason, many brands and goods are no longer available on Strawberrynet. It has also become trickier to use the search engine, it says often no results, but with a different search mode items could be found…
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We are always working towards enhancing the feature...
Read full response »Nana
Site Experience FeedbackAug 17, 2026
I do
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Unsatisfied
Site Experience FeedbackAug 17, 2026
Had 6.1 points which I included in purchase then were taken off at checkout. WHY! Please give explanation
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. Your concerns regarding points will be addressed by...
Read full response »missms
Site Experience FeedbackAug 17, 2026
Website looks really cheap, like it’s knock-off goods. No sample swatches of lipstick colours. No working discount codes.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. Our team is always working towards enhancing the fe...
Read full response »RJC
Site Experience FeedbackAug 17, 2026
Search function was a little hard to use. For example I inputed Biotherm and it came up with a populated list of products. I don’t always know the exact name of the product within that brand. Would be good if it grouped everything within that brand say under “face care” “deodorant” etc However the rest of the website was fairly easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. Our team is always working towards enhancing the fe...
Read full response »Maui
Site Experience FeedbackAug 17, 2026
The add on and overall reduction are not clear
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »janewen
Site Experience FeedbackAug 16, 2026
When I shop on my phone's browser, I can't see or click the district selector, so I have to switch to my laptop to finish.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. Your concerns regarding the district selector will ...
Read full response »Selina
Post-Delivery FeedbackAug 16, 2026
The service is very good which is efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Eli
Site Experience FeedbackAug 15, 2026
Espero que no me rechacen la compra Anteriormente intenté realizarla y me la cancelaron
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Stella
Site Experience FeedbackAug 14, 2026
I made several orders at Strawberrynet in the past years, I have an accoun, password etc, but everytime I want to use them beside my e-mail I was told that my password was already taken, which belongs to somebody else with my mail. name etc. UNBELIABLE! So I pay the whole amount and reductions anywhere, no point whatsoever and can't comply till I get now to someone who is reading this or maybe not.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We would appreciate it if you could provide us with...
Read full response »ME
Site Experience FeedbackAug 13, 2026
the checkout is smooth but the network speed and response is slow. After every step, the icon keep spinning and I do not know if it is working or continue to wait. No message to guide you ended you I press ESC to get out then back in then I realise the data previously put in was there. Please improve network reliability and response time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We will pass your comments to the relevant departm...
Read full response »LOUISA
Post-Delivery FeedbackAug 13, 2026
the product is good and the price is reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »SW
Site Experience FeedbackAug 13, 2026
Used STRAWBERRYNET for over a decade with complete satisfaction and referral to friends
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Po
Site Experience FeedbackAug 13, 2026
No Apple Pay option is inconvenient. And the first time purchase discount code is not automatically input and I need to spend extra time to look for the code.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. ApplePay payment option is available via mobile app...
Read full response »Bob
Post-Delivery FeedbackAug 10, 2026
You had the product I was looking for at the best price I could find. Through all aspects of the purchase I experienced no issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Ails
Site Experience FeedbackAug 9, 2026
Good. I was looking for a specific product
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Tania
Site Experience FeedbackAug 9, 2026
本身有二百幾蚊積分可用，放東西入購物袋在完成購物時，不知道你們系統出什麼錯數量不夠要我再從頭再付款一次，積分就不見了，感覺像受騙，無端端就沒有二百幾蚊可以用，感覺很差。
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
From StrawberryNet
感謝您就近期購買的化妝品向我們提供回饋。我們始終致力於提供符合客戶需求與期望的優質產品。請放心，我們會盡快與您聯繫。感謝您的支持，並期待未來能再次為您服務。如有任何問題或需要進一步協助，歡迎隨時透過線上聊天或發送電子郵件至 cscn@strawberrynet.com 與我們聯繫。
Dissatisfied
Site Experience FeedbackAug 8, 2026
Dissappointed logged on to my account. Given a discount $10.70 then applied a promo MISSU10 worth $10.80 but that Promo was not credited in the total purchase. No indication on your site that the discount disqualified the promo.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. Upon checking, the MISSU10 return discount has been...
Read full response »Larisa
Post-Delivery FeedbackAug 8, 2026
I was very satisfied and of course I highly recommended it to my friends.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Missy
Site Experience FeedbackAug 8, 2026
I love this website because it has products that you can’t find easy, it’s fabulous xo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Debs
Site Experience FeedbackAug 8, 2026
There was no space to leave an instruction for leaving my purchase at my front door I am not able to get to the post office
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Geisha
Site Experience FeedbackAug 8, 2026
Hard to find product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »aVC
Site Experience FeedbackAug 7, 2026
The shipping has got really expensive and the products are no cheaper but they used to be. I won’t be shopping here anymore and have been a customer for a decade
- Overall Rating: 5
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »AC
Site Experience FeedbackAug 6, 2026
Extra fees seem inflated
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. Your concerns regarding charges for Mart items will...
Read full response »LOUISA
Site Experience FeedbackAug 6, 2026
USUALLY CAN FIND WHAT I WANT, PRICE IS OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Online Shopper
Site Experience FeedbackAug 6, 2026
Had difficulty resetting my password, as have not used the site for 6 years.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We have addressed the password reset issue via emai...
Read full response »MeowBerry
Post-Delivery FeedbackAug 6, 2026
Happy that the product was delivered. However, there was no tracking information and only found it had been delivered on the day.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
LindyLou
Site Experience FeedbackAug 6, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Online Shopper
Site Experience FeedbackAug 5, 2026
Muy agradable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From StrawberryNet
Gracias por sus comentarios sobre su reciente compra de cosméticos. En nuestra tienda en línea nos esforzamos por ofrecer productos de alta calidad que satisfagan las necesidades y expectativas de nuestros clientes. Agradecemos su...
Read full response »Carol
Post-Delivery FeedbackAug 5, 2026
I want to return the two purchased items. One is expired already, the other not the same product as on the brand’s official website. Already email to the customer support, but not any reply until now. Pls follow up.
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 1
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. You should hear back from us as soon as possible. W...
Read full response »MC
Site Experience FeedbackAug 5, 2026
user friendly interface and easy of use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Vincent
Site Experience FeedbackAug 5, 2026
Nothing.... so far it seems ok because I am a first time buyer here
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We appreciate your support and look forward to serv...
Read full response »Chris
Post-Delivery FeedbackAug 5, 2026
My favourite face creams, Biotherm. Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
The postage was free if I spent over $130
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. Your concerns regarding postage will be addressed s...
Read full response »RAMY
Site Experience FeedbackAug 4, 2026
NOT EASY
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From StrawberryNet
Thank you for your feedback on your recent cosmetic purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs and expectations. We would appreciate it if you could provide us with...
Read full response »