Suz G
Site Experience FeedbackOct 5, 2025
I ordered as a guest. Went all the way thru paying with paypal - never received confirmation. Went back and tried to access website with customer id - asked for a new password, never received email as promised. Went back and asked for online help, asking 3 different questions and was told (I'm guessing ai) that none of the answers could be addressed. I got on as new user - I've ordered from spirit last year - and was finally able to complete order. ALSO 2nd issue: I knew what purses I was ordering (cross-body); but after the order that didn't happen the website showed 2 other cross-body purses that was NOT on the pages I ordered my intended purses I had purchased. Because I had to re-create my original order (5 black cat purses) I was able to type in "spider web purse" and "vampire purse" Remember, I went thru the entire site/web page of halloween purses and those 2 purses were not listed - I had to type the spider web purse, which showed a total of 3 purses (including the vampire children purse) - but not the black cat purses. This entire experience was totally frustrating!