Megan
Post-Delivery FeedbackJul 16, 2026
We ordered the Willow Witch the day she was released and assembled her within an hour of delivery. Everything works including her mouth and head movements, but her eyes don’t light up. I called the Tech Support line that same evening and was told I would need to call back for a replacement head in a month or so once they had some. I feel this is not the appropriate handing as we ordered this brand new product (that is not cheap) and are being somewhat punished for ordering so quickly. Spirit Halloween surely has full Willow Witches in inventory that they can pull a head from to correct the issue. It should not be on the customer to continue calling and waiting for a spare to available. It is not our fault that we received a faulty product. I’m overall disappointed because this is the first time we’ve had to reach out to Zombie Tech Support and I had always been told they were great to deal with but this is pretty disappointing since we have this large animatronic set up that we were looking forward to being released that now doesn’t work how it how it should and I’m not feeling very confident that it will be corrected.