Babs
Post-Delivery FeedbackSep 16, 2026
No use trying to use the phone. Cause you just go from press this number to press this number. After two hours never did get a live person to talk with!! Very frustrating. Decided to go to local store to see how to handle the return because my costume when I opened the package had two “blank” sheets inside instead of my package information!!! Great!! So I had no invoice with numbers etc!!! When I went to the local store they were very helpful but after almost an hour could not help me and I had to take the package to FedEx and return it there. Something to the fact that even though it was ordered through Spirit of Halloween, it did not actually come from your store. So I traveled to FedEx and after they measured and weighed the costume, put it back in its original bag and charged me $$14.95 to return it!!!!’ A bit ridiculous don’t you think?? By the time I paid postage to my house and to return it, I think I pretty much paid for the costume!! So no, I will not recommend for anyone to purchase items from you online. Going to the store was a wonderful experience though!!! To bad I didn’t do that before I lost all my money and had bad feelings.