peachy keene
Post-Delivery FeedbackOct 28, 2026
Cute costume, but incredibly disappointing customer service.
The costume itself was cute and of decent quality. Unfortunately, my experience with Spirit Halloween’s customer service completely overshadowed that.
My order arrived on Friday, October 23rd, with no indication that the return or exchange window had already closed. After trying it on my daughter, I realized it was just slightly too small for her to wear comfortably. Since we needed it for a Halloween party the following day, I immediately went to a Spirit Halloween store to exchange it for the next size up.
I found the correct size in the store, but when I attempted to make the exchange, I was informed that exchanges had ended the day before and that absolutely nothing could be done.
To be clear, I wasn’t asking for a refund or trying to return a worn costume. I simply wanted to exchange a brand-new costume that had arrived in the mail literally two hours earlier for the exact same product in a different size.
I understand that seasonal retailers have policies and deadlines, but refusing to accommodate such a reasonable request, especially when the item wasn’t even delivered until after the exchange deadline, is incredibly frustrating. Customers shouldn’t be penalized for shipping timelines that are entirely outside their control.
A little flexibility and common sense in customer service would have gone a long way. Instead, an otherwise perfectly fine purchase turned into an unnecessarily disappointing experience. I would be very hesitant to order from Spirit Halloween online or shop in store again.