Pirate Sally
Post-Delivery FeedbackOct 21, 2025
Your website is the issue. I was trying to find a certain item, and I found it but the sizes were only s/m or l/xl. I am not a small so I selected the other and it is way too big. You have to have a real medium size if offering tops. Also, it did not look like the picture.
The item was not in store so I had to order it online. Your website would not accept my full address. I entered my apartment number followed by the building number street address and when I continued to the payment page the summary address only showed the building and street address. My apartment number was removed. I kept going back and trying to add it on the other address line and on a line that prompted Apt no. But you no avail, the payment screen never showed the full address. I thought it must be an error on the screen and the full address would show on your end. But then I received the confirmation email and my address was missing my apartment number. I called right away to get someone to fix it and they advised they could not fix it. I had to wait until I received the shipping email then I could call again to fix the address. So I did exactly that and the person told me they had to issue me a new order number. I asked about it because that seemed really weird but he said that is the only way. We finish updating my apartment number and buzzer number and that was that. I never received an updated email. The following week I got a call from Fed Ex saying that they tried to deliver a package but the apartment number was missing. I briefly explained to them why that was. I gave them my apartment number and buzzer number and the very next day I received, not one, but two packages from Spirit Halloween with the exact same item in each. One package was the original order number with no apartment number showing on the address label. The other one had the new order number and showed the apartment number on the address label. So far I have not been billed twice. I plan to return the item, possibly both if I can try the smaller size, but only if I can do it in store because your website is the worst.