Tgp
Post-Delivery FeedbackSep 11, 2026
First lets start by saying that the website states that orders places until 5pm will be ready for pickup the same day of placing the order, which with BOTH of my orders were not true. I placed two orders of two different items to be picked up in two different stores. One order took 3 days to be ready the other 5 days (between these days I had to call customer service twice, once before the first order was ready, and the other between the two).
The first time I contacted CS, it was because none of the orders were ready on time estipulated by the store, so I wanted to check what was going on. The next day one of them was ready, I received the email (charizard costume, at store NE calgary), so the same day it was pickedup. The following days I kept receiving emails saying that this order was still waiting to be picked up, while the other order was nowhere to be ready apparently. So I contacted CS again, and after almost an hour, they told me that the system was cross wired and the order that was never ready (snorlax costume, at SW calgary) was saying pickedup, and the charizard one was still pending pickup. To which the were able then to fix it and 2 days later still the snorlax costume was ready to be pickedup.
Costumer service agents I spoke too were great, though, really tried to get me the information and to fix the problems.
So the only thing I would like noted and taken away from this very long review is that if the stores are not able to fullfill the orders in time as advertised, please stop advertising it.