Spencer's Customer Reviews
Spencer's holds a 8.7/10 overall rating and 4,136 verified post-delivery reviews on Bizrate.
Spencer's Rating
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 74% |
 Neutral | 10% | 10% |
 Negative | 14% | 16% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 80% |
Neutral | 15% | 15% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Spencer's
Showing 1 - 50 of 55,309
Halsey
Site Experience FeedbackOct 31, 2026
The website was great! Very easy to find what I am looking for and the checkout process was smooth!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Parker
Site Experience FeedbackOct 31, 2026
Perfect service no problem at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubba
Site Experience FeedbackOct 31, 2026
The items that I came looking for were not in stock, but I went ahead and purchased some other items.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
GG’ chats rip💀
Site Experience FeedbackOct 31, 2026
Tt
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
PrincessHaze915
Post-Delivery FeedbackOct 31, 2026
I got exactly what I was looking for and for a great price! Shipping was fast as quoted & I have told others about where I got our costume & plan to order again in the near future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Peanut
Site Experience FeedbackOct 31, 2026
You Rock!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drey
Post-Delivery FeedbackOct 31, 2026
ordering was easy, items came fast. but the quality of the product was awful. The sizing was all over the place, and it already was frayed in places it shouldnt have been.
- Overall Rating: 4
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Anna
Site Experience FeedbackOct 31, 2026
Easy check out and BOPIS function
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gam30ver
Site Experience FeedbackOct 31, 2026
it was a fast and simple purchase and was smooth
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackOct 31, 2026
Great product and arrived earlier than expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Iz
Site Experience FeedbackOct 31, 2026
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mieka Mieka
Site Experience FeedbackOct 31, 2026
I was able to find what I need compared to prices. Read the details order.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Kris
Site Experience FeedbackOct 31, 2026
it was easy to find what i was looking for as well as choosing how i could purchase everything!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sgrskulgrl
Site Experience FeedbackOct 31, 2026
I had no issues today. I was able to add the items I wanted to purchase to the bag and completed the entire process very quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bootymuncher26
Site Experience FeedbackOct 31, 2026
Nah I’m good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Keith
Site Experience FeedbackOct 31, 2026
Fast and easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tonitoni
Site Experience FeedbackOct 31, 2026
Great experience
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 31, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
2crows
Site Experience FeedbackOct 31, 2026
Was simple to use except checkout took many steps
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
No
Site Experience FeedbackOct 31, 2026
bi
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Post-Delivery FeedbackOct 31, 2026
Items are good quality, shipment was above expectations, but the size description was not correct, close but not exact.
- Overall Rating: 8
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Originalgrain Scottie
Site Experience FeedbackOct 31, 2026
It was great, I knew what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ambie502
Site Experience FeedbackOct 31, 2026
the app wouldnt link with my number so my reward history isnt showing for the purchase that you havnt shipped yet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jordan
Site Experience FeedbackOct 31, 2026
it was good! i found what i needed easily!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackOct 31, 2026
Easy website to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Addy
Site Experience FeedbackOct 31, 2026
I did not come across any bad experience. It was easy to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curious
Site Experience FeedbackOct 31, 2026
Easy for what I needed, knew what I wanted
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jp
Site Experience FeedbackOct 31, 2026
it was annoying with my prefilled info, same address but had to put it in manually
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
808mama
Site Experience FeedbackOct 31, 2026
Super easy to find what I was looking for (last minute Halloween tshirt). Check out was a breeze. Love that I can pay with Apple Pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Morgan
Site Experience FeedbackOct 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 31, 2026
Shipping was not what I paid for or expected
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 1
- Customer Support: 1
phil
Post-Delivery FeedbackOct 31, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
B
Site Experience FeedbackOct 31, 2026
H
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chris
Site Experience FeedbackOct 31, 2026
Pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bama
Site Experience FeedbackOct 31, 2026
Fast quick and easy
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
Soph
Site Experience FeedbackOct 31, 2026
It was very straightforward. Make the transaction very simple and efficient. The discount for picking up in store was great too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackOct 31, 2026
Website was easy to navigate and purchase from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wrong costume
Post-Delivery FeedbackOct 31, 2026
Wrong costume was sent. Called and the correct item was out of stock. So I didn’t get a costume
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 9
Omnissiah
Post-Delivery FeedbackOct 31, 2026
I needed to find the perfect Coraline gifts for my partner’s birthday. It was easy to navigate the website to find exactly what I was looking for. The package came in good time and the quality of the hat and the mug I ordered are outstanding. I’d definitely order from here again and recommend Spencer’s to family and friends for future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
amazing
Site Experience FeedbackOct 31, 2026
10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alli
Site Experience FeedbackOct 31, 2026
I like how easy it was to find stuff that I liked online, and the discount codes that were available at checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lele
Site Experience FeedbackOct 31, 2026
It was amazing and I love how I had to reput my cvv number in because I chose the option not to save my card
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ChosenOne
Site Experience FeedbackOct 31, 2026
First time searching for something my wife and I are looking for so we hope it brings some spice into our marriage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D. Bag
Site Experience FeedbackOct 31, 2026
Love the personal wellness section
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Royal36
Site Experience FeedbackOct 31, 2026
Found exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thatguytravis
Site Experience FeedbackOct 31, 2026
Great discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bipo
Site Experience FeedbackOct 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackOct 31, 2026
It was okay
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A