Spencer's Customer Reviews
Spencer's holds a 8.7/10 overall rating and 3,728 verified post-delivery reviews on Bizrate.
Spencer's Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 78% |
 Neutral | 11% | 10% |
 Negative | 13% | 12% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 79% |
Neutral | 15% | 15% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Spencer's
Showing 1 - 50 of 54,034
Babygirl
Site Experience FeedbackSep 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yael
Site Experience FeedbackSep 5, 2026
I want sonic flip pak pls :(
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Joe
Site Experience FeedbackSep 5, 2026
N/a
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackSep 5, 2026
Survey had to personal of questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Post-Delivery FeedbackSep 5, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Ash
Site Experience FeedbackSep 5, 2026
Overall, very easy and comprehendible to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kam
Site Experience FeedbackSep 5, 2026
The experience was good enough. I prefer ordering online to be directly connected to the app. I would rather it all in one place to check my rewards before buying online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lulu
Site Experience FeedbackSep 5, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
2 in 1 booty bandit
Site Experience FeedbackSep 5, 2026
Waz good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
hog rider
Site Experience FeedbackSep 5, 2026
peak
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackSep 5, 2026
N/a
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
blue
Site Experience FeedbackSep 5, 2026
It was easy to navigate and order, I found what I wanted quickly lots of options
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Big Meech
Site Experience FeedbackSep 5, 2026
Good. Wish i got a discount and free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackSep 5, 2026
Simple!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NoveltyKnight
Site Experience FeedbackSep 5, 2026
It was extremely easy to find and parches everything I was looking for this is a great website I highly recommend Spenser's to whomever reads these comments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Yolo
Site Experience FeedbackSep 5, 2026
Shopping for the chucky doll was easy and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kenzie
Site Experience FeedbackSep 5, 2026
i love going to spencer’s but i hate that i cant always buy from this store because it gets so expensive but i love it !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
The website is really easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Swag
Site Experience FeedbackSep 5, 2026
I had a good interaction and used Jackie for the first time, it was very helpful
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Macky
Site Experience FeedbackSep 5, 2026
sex addict ts is great & easy to shop from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kadon
Site Experience FeedbackSep 5, 2026
I’m a big Spencer’s fan! Sometimes it’s difficult to find the exact piercings I’m looking for due to it being so saturated with piercings, but I reckon that’s just Spencer’s suffering from success. The checkout was very fast, and the website is very straightforward and easy to navigate.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mya
Site Experience FeedbackSep 5, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Fla
Site Experience FeedbackSep 5, 2026
Easy to navigate through the website. Didn’t fully show how much I would be paying before completing the payment which was not a good thing.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Jodie
Site Experience FeedbackSep 5, 2026
I didn’t have any issues at all never have
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patman
Site Experience FeedbackSep 5, 2026
Went smoothly, even the instructions for the discounts
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Chicken head
Site Experience FeedbackSep 5, 2026
It took long to finish ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ash
Site Experience FeedbackSep 5, 2026
i’ve had easy access to what i need and requested beautiful pieces, got a lovely discount too.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
Satisfied Customer
Site Experience FeedbackSep 5, 2026
Easy to order and get free shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nepeta
Site Experience FeedbackSep 5, 2026
Overall good, only thing that I could think to add is a filter option to sort prices by low to high and high to low. The current slider works but those other options would allow me to consider things a little outside my budget assuming I could reasonably leave it.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackSep 5, 2026
Great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Dillydally
Site Experience FeedbackSep 5, 2026
It was a great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Monika
Site Experience FeedbackSep 5, 2026
Looking forward to my purchase !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lala
Site Experience FeedbackSep 5, 2026
ive always loved shopping in store, so ive never thought about ordering online for pickup. im excited for my gift! and will be shopping again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackSep 5, 2026
I loved the experience real easy and fast
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Spectacular Spencer's
Site Experience FeedbackSep 5, 2026
It's perfectly fine, I found what I needed and receiving my package on Monday.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
S
Site Experience FeedbackSep 5, 2026
Good experience, fast and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Miami
Site Experience FeedbackSep 5, 2026
Shopping here online was really nice I'm really excited to get my items. I got three Ghostface items and they are so cute, three items totaled less than I would've gotten for at Spirit halloween.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackSep 5, 2026
Spencer's never disappoints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liam
Site Experience FeedbackSep 5, 2026
I had a good experience shopping with Spencers
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Matt
Site Experience FeedbackSep 5, 2026
Super easy to find what I was looking for and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Setana
Post-Delivery FeedbackSep 5, 2026
The flogger was pretty rad and me and my partner really enjoyed it, but unfortunately the chains broke off almost immediately, and not because of misuse. Still is functional and fun without, but would be a little bit nicer with the chains.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Briiii
Site Experience FeedbackSep 5, 2026
Very easy to navigate website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Laura
Site Experience FeedbackSep 5, 2026
I was sad they didn’t have it in store so I got it online. Still a little pissed off tbh but whatever can’t wait.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Easy to navigate online website. I found what I was looking for immediately.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Tiff
Site Experience FeedbackSep 5, 2026
Always enjoy my purchases from Spencer’s, for myself & as gifts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kabra
Site Experience FeedbackSep 5, 2026
Muy bien todo bien explicado y el idioma perfecto
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mine
Site Experience FeedbackSep 5, 2026
All good. Knew what I wanted to get and found it easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LisaD
Site Experience FeedbackSep 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jas
Site Experience FeedbackSep 5, 2026
It was good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Anfrnee
Site Experience FeedbackSep 5, 2026
Great returning
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8