Spencer's Customer Reviews
Spencer's holds a 8.7/10 overall rating and 3,426 verified post-delivery reviews on Bizrate.
Spencer's Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 75% | 77% |
 Neutral | 11% | 10% |
 Negative | 14% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 80% |
Neutral | 15% | 15% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Spencer's
Showing 1 - 50 of 53,015
Saucysantana
Site Experience FeedbackJul 31, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natalia
Site Experience FeedbackJul 31, 2026
First time visiting website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Ash
Site Experience FeedbackJul 31, 2026
Happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackJul 31, 2026
It was very comfortable to purchase an item from Spencer’s, no complaints so far.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Carol
Site Experience FeedbackJul 31, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Bib
Site Experience FeedbackJul 31, 2026
Website is easy to use. Had the T's I was looking for.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Forrest
Site Experience FeedbackJul 31, 2026
Ease and smooth to check out, can be a little annoying to navigate the website on mobile. Love the transparency with charges although I do think shipping is a little pricey.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bizwizzle3000
Site Experience FeedbackJul 31, 2026
Easy to find what I wanted. Had exactly what I was looking for. Excited to get my items!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Lyssa
Site Experience FeedbackJul 31, 2026
Great experience instructor and online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sassy
Site Experience FeedbackJul 31, 2026
Easy online experience every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackJul 31, 2026
I was looking at backpacks and it would of helped to have male and female wearing/ carrying the backpack to have a visual on how it would look
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Fi Fi
Site Experience FeedbackJul 31, 2026
+1 (210) 778-0020
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
jay
Site Experience FeedbackJul 31, 2026
we love bmo
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shadowninja
Site Experience FeedbackJul 31, 2026
I usually know what I want or what I am looking for and have no trouble finding it on the store's website.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Madi
Site Experience FeedbackJul 31, 2026
I was really happy with using the website today! It was very easy to navigate and things are separated into categories that make it super easy to find what i’m looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
juls
Site Experience FeedbackJul 31, 2026
it was very good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackJul 31, 2026
It was a good interaction with the shipping and operations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
violett
Site Experience FeedbackJul 31, 2026
A little on the pricier side, but to be expected as the backpacks are higher quality, very hopeful they come in time and thankful for the sale!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Darling Nikka
Site Experience FeedbackJul 31, 2026
Good experience. Very easy to navigate website. What I wanted was in stock. Love the next day in-store pickup option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ky
Site Experience FeedbackJul 31, 2026
Pretty good.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Matthew
Site Experience FeedbackJul 31, 2026
So easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackJul 31, 2026
Idk it was ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cute Bunny
Site Experience FeedbackJul 31, 2026
Website made it easy to select items I wanted to purchase and pickup Easily in store
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Scooby
Site Experience FeedbackJul 31, 2026
Found what I needed quickly not available on Amazon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aurora
Site Experience FeedbackJul 31, 2026
It was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Preach
Site Experience FeedbackJul 31, 2026
I love my experience and can’t wait to wear my Spider-Man shirt for the movie tomorrow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geezup
Site Experience FeedbackJul 31, 2026
Item on clearance, clearance good.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
numbus
Site Experience FeedbackJul 31, 2026
It was fine I just bought a backpack
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
zaza
Site Experience FeedbackJul 31, 2026
it was alright- i prefer shopping in store so i can get an actual look and feel of what i’m buying and if it suits me or not, but online is cool too
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Alex
Site Experience FeedbackJul 31, 2026
The site was so easy to use and I'm so happy with my purchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Panda.
Site Experience FeedbackJul 31, 2026
I had a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Billy
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Will
Site Experience FeedbackJul 31, 2026
Quick process, discount was provided
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Spider-Man’s groupie
Site Experience FeedbackJul 31, 2026
It’s very easy to figure out if the item is within the closest store, pricing and the speed of the website, it’s not confusing, the only bad thing is I wish there was a dark mode
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nothank you
Site Experience FeedbackJul 31, 2026
no issues. Not sure how to activate the 25% code for members on National Orgasm Day
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kiki
Site Experience FeedbackJul 31, 2026
It was easy to find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Martini
Site Experience FeedbackJul 31, 2026
Chilling, wasn’t difficult or disappointing at minimal
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kao
Site Experience FeedbackJul 31, 2026
Estuvo bueno
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tralien
Site Experience FeedbackJul 31, 2026
It was alright I especially like that prices
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
vivi
Site Experience FeedbackJul 31, 2026
was a website, found what I wanted quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
tuff
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 31, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dan R
Site Experience FeedbackJul 31, 2026
I have fun looking at all the crazy gift items spencers has to offer some are really off the wall love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emi
Site Experience FeedbackJul 31, 2026
Jj
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
World Destroyer
Site Experience FeedbackJul 31, 2026
So I selected a rating of 9 for those two questions because I wish for the size chart for the Fangoria shirt I purchased had a bit more parts to measure for so I could really know if I was getting the right fit, but it's alright cause that's exactly from the Fangoria site so it's probably their fault lmao.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy
Site Experience FeedbackJul 31, 2026
Pretty good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Aria
Site Experience FeedbackJul 31, 2026
Very well
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 31, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10