Spencer's Customer Reviews
Spencer's holds a 8.6/10 overall rating and 4,233 verified post-delivery reviews on Bizrate.
Spencer's Rating
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Learn more about reviewsOverall Satisfaction:
8.6out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 75% | 73% |
 Neutral | 10% | 10% |
 Negative | 15% | 18% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
6.8 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 81% |
Neutral | 15% | 14% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Spencer's
Showing 1 - 50 of 55,623
Omar
Site Experience FeedbackNov 14, 2026
Never bought any toy of this kind before but I’ve looked around and everything from this store seems very reasonable and the product reviews are very positive so that is what caught my attention most.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Amity
Site Experience FeedbackNov 14, 2026
Online shopping was straight forward and easy to follow through with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cog
Site Experience FeedbackNov 14, 2026
Hi oh u
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Marc
Site Experience FeedbackNov 14, 2026
Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brenjn
Site Experience FeedbackNov 14, 2026
It was fast and easy
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 14, 2026
Great items, wish I could combine free shipping with sign up coupon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
XEL
Site Experience FeedbackNov 14, 2026
ease of browsing good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jaycee
Site Experience FeedbackNov 14, 2026
Everything about the website was perfect. It was quick and efficient. It was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jason taps
Site Experience FeedbackNov 14, 2026
Same day shipping is nice
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Paige
Site Experience FeedbackNov 14, 2026
I love going to the store in person and shopping online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melg
Site Experience FeedbackNov 14, 2026
Quick
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Zay
Site Experience FeedbackNov 14, 2026
good work
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
It's ok
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Val
Site Experience FeedbackNov 14, 2026
Everything felt like it was in groups, making the site feel easy to navigate.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
SillyGirl
Site Experience FeedbackNov 14, 2026
The website was very easy to find exactly what I was looking for !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackNov 14, 2026
Super simple to use and very clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alyx
Site Experience FeedbackNov 14, 2026
Incredibly easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tara
Site Experience FeedbackNov 14, 2026
very large variety and good descriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Syd
Site Experience FeedbackNov 14, 2026
Every time I tried to zoom in on products every time I tried it brought up the box with a question mark. It would also be more convenient if shopping was allowed through the Spencer’s app itself. Other than that the website worked okay, just a bit slow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
My first order confused me and when I went to place a second order I thought I could get free shipping but it couldn't be applied to my items:/
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Reggie
Site Experience FeedbackNov 14, 2026
The site was easy to navigate and I was able to easily locate exactly what I was looking for at a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wally
Site Experience FeedbackNov 14, 2026
Thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackNov 14, 2026
Easy place to shop and has everything you could ever need
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Melana
Site Experience FeedbackNov 14, 2026
It was very quick and efficent. Was eaily able to find what I wanted to gift to my mom. She will love these!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bigmak
Site Experience FeedbackNov 14, 2026
worked well
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
indie
Site Experience FeedbackNov 14, 2026
Nice selection and discounts, would consider purchasing from again!!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Riff
Site Experience FeedbackNov 14, 2026
Went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Max
Site Experience FeedbackNov 14, 2026
Overall, I'm very satisfied with the website. I'm glad it has discount codes, and I was able to buy items here for less than what they would have been from another website.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jay
Site Experience FeedbackNov 14, 2026
It was frustrating that they didn’t have a lot of the lingerie I was looking for but I’ll make do with what is there too.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lilly
Site Experience FeedbackNov 14, 2026
cool merch but too exspensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skrimany
Site Experience FeedbackNov 14, 2026
I love the website and i shop here whenever i get paid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curtcamp427
Site Experience FeedbackNov 14, 2026
everything was great no negative comments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackNov 14, 2026
Employees were helpful and store was nicely organized
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
noxis
Site Experience FeedbackNov 14, 2026
the website is easy to navigate which is very nice. the item descriptions are also very thorough which make buying the right choice for me alot easier. the checkout process was straightforward and easy. i can appreciate the promo codes and options being shown at the checkout process. over all a better experience than some websites
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
suzie
Site Experience FeedbackNov 14, 2026
it’s wonderful Spencer has most things I could want to buy. I love this website. though I wish they had true scene fashion.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
sadlilvampire
Site Experience FeedbackNov 14, 2026
Pretty good deals are nice as well perfect for upcoming holidays
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Indigo
Site Experience FeedbackNov 14, 2026
I was so happy that the holidays pomni plush was listed and i was able to purchase it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
em
Site Experience FeedbackNov 14, 2026
good pretty good
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Noob nugget
Site Experience FeedbackNov 14, 2026
Can’t go wrong with Spencer’s, always something to find and never leave empty handed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gift purchase
Site Experience FeedbackNov 14, 2026
Was looking for a grift for a friend and found the website nice!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Hayen
Site Experience FeedbackNov 14, 2026
N/a
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evydayz
Site Experience FeedbackNov 14, 2026
Overall satisfied with how easy it is to navigate through the website. Everything is in sections ready to view which made my buying experience amazing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Rayzorb
Site Experience FeedbackNov 14, 2026
Always a good experience helpful staff at cool springs location
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goat Asylum
Site Experience FeedbackNov 14, 2026
I quickly found what I was looking for and bounced
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OFFxROAD CHUCKY
Site Experience FeedbackNov 14, 2026
i love spencers best store ever!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gonzo
Site Experience FeedbackNov 14, 2026
It was ok
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jobody
Site Experience FeedbackNov 14, 2026
nothing
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Red
Site Experience FeedbackNov 14, 2026
It was all good though shipping is a bit expensive
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
soph
Site Experience FeedbackNov 14, 2026
it was really good but the size guide was a bit confusing, like it wasnt super clear that the length and width were the measurements of the shirt
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 6