Spencer's Customer Reviews
Spencer's holds a 8.6/10 overall rating and 4,231 verified post-delivery reviews on Bizrate.
Spencer's Rating
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Learn more about reviewsOverall Satisfaction:
8.6out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 75% | 72% |
 Neutral | 10% | 10% |
 Negative | 15% | 18% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
6.8 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 81% |
Neutral | 15% | 14% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Spencer's
Showing 1 - 50 of 55,574
Kris
Site Experience FeedbackNov 12, 2026
What I wanted was easy to find, site is easy to navigate. Checkout process is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ky Noah
Site Experience FeedbackNov 12, 2026
Website was overall easy to navigate when purchasing the items I was looking for. Unfortunately, my in-store rewards phone number I have previously used was not easily transferred to my online account linked to my email. The only way to link both accounts was by calling customer service and is an incredibly long process. If a rewards phone number isnt linked to any email adress, a customer should be able to link it to their email easily online/ on their own. There was also no way to log into an online rewards account through a phone number- only an email address. I had to create an entirely new account with my email and wasn't able to use my phone number to log in. I also couldn't add my phone number to the brand new account I made with my email address. It would be beneficial to make the process more streamlined and at the very least offer a way to link/ add a phone number to an online account that was set up through email and vise versa.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
bello
Site Experience FeedbackNov 12, 2026
good deals for decent products
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pressure P
Site Experience FeedbackNov 12, 2026
Satisfactory overall but especially loved the deals/ sales
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Winrith
Site Experience FeedbackNov 12, 2026
i have none
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kiki1
Site Experience FeedbackNov 12, 2026
De la nada en computadora me dejó de agarrar la aplicación, pero en el celular si me agarraba y no supe por qué
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Trey
Site Experience FeedbackNov 12, 2026
Quick and smooth
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Isabela
Site Experience FeedbackNov 12, 2026
It was easy to shop online
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
lulu
Site Experience FeedbackNov 12, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
it was good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
EXCELLENCE !
Site Experience FeedbackNov 12, 2026
Very satisfied with everything about this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blicky
Site Experience FeedbackNov 12, 2026
I just love it tbh
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Debby
Site Experience FeedbackNov 12, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel marie
Site Experience FeedbackNov 12, 2026
My experience with online shopping with Spencer’s was very easy to look up your item and purchasing, they also have different types of checkout payment methods which I love more convenient in case you don’t have the money to go shop in store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackNov 12, 2026
I mostly had a good experience, except the total for my purchase changed during checkout, and it was not a shipping fee, so I don’t know where that came from and it was mildly frustrating. I would also love more filters to sort through clothing items. I do love being able to sort by price and color, those were extremely helpful.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
ivy
Site Experience FeedbackNov 12, 2026
good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
DR3WZWRLD
Site Experience FeedbackNov 12, 2026
it was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Varyingfleets
Site Experience FeedbackNov 12, 2026
Went well easy to navigate website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juju
Site Experience FeedbackNov 12, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheese
Site Experience FeedbackNov 12, 2026
The website feels nice but the size guide was not the most easily accessible
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Papa
Site Experience FeedbackNov 12, 2026
It was awesome pawsome.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
TerraP
Site Experience FeedbackNov 12, 2026
Was looking at the boys merch and found other gifts. Love the socks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chrissy
Site Experience FeedbackNov 12, 2026
Awesome found exackley what I was looking for!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melly
Site Experience FeedbackNov 12, 2026
Website was perfect to use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Bryan
Post-Delivery FeedbackNov 12, 2026
My item arrived but one of the silver loops was broken why I gave an 8
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Charlenea
Site Experience FeedbackNov 12, 2026
The internet online experience was good. I found what I was looking for. A holiday sweater for a event coming up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tweetster
Site Experience FeedbackNov 12, 2026
Good. I needed to replace a set of earrings where I lost one of the pair
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lexy
Site Experience FeedbackNov 12, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
S420
Site Experience FeedbackNov 12, 2026
Everything went great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E
Site Experience FeedbackNov 12, 2026
Love the prices always got special
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cassie
Site Experience FeedbackNov 12, 2026
Amazing!
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
Jwiz
Site Experience FeedbackNov 12, 2026
Super easy to add items to cart and purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Copia
Site Experience FeedbackNov 12, 2026
Website is a little tedious to navigate, but I have no complaints otherwise.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krystal
Site Experience FeedbackNov 12, 2026
My overall interaction with the website today was good. It was easy to find a products. The prices were good compared to other online websites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MeatMan77
Site Experience FeedbackNov 12, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aaa
Site Experience FeedbackNov 12, 2026
It was completely easy to access the website and placed my order simply.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
raspberry.mo9dz
Site Experience FeedbackNov 12, 2026
This was a very smooth purchasing process!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Giz
Site Experience FeedbackNov 12, 2026
I loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackNov 12, 2026
It was a little tough to connect my app to the web browser but I got it!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackNov 12, 2026
Package arrived in a poly bag and was damaged second item it was in stock when purchased then told after purchased now out of stock
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: 3
Online Shopper
Site Experience FeedbackNov 12, 2026
I love Spencer’s
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
Good selection for online shopping and easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackNov 12, 2026
My experience was actually great. It was an easy checkout experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ba
Site Experience FeedbackNov 12, 2026
Nah
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Q
Site Experience FeedbackNov 12, 2026
The overall experience was fantastic I love the design of the store and there was a couple options but I would have love if there was more options for male toys and if their modes of each toy where explained a little more
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 12, 2026
great people " GMC Llc columbus ohio
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
necroticfairy
Site Experience FeedbackNov 12, 2026
Good. Found exactly what I wanted and checkout was easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Kassidy
Site Experience FeedbackNov 12, 2026
Uh decent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10