Spencer's Customer Reviews
Spencer's holds a 8.6/10 overall rating and 4,207 verified post-delivery reviews on Bizrate.
Spencer's Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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Learn more about reviewsOverall Satisfaction:
8.6out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 72% |
 Neutral | 10% | 10% |
 Negative | 14% | 17% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 80% |
Neutral | 15% | 14% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Spencer's
Showing 1 - 50 of 55,527
J
Site Experience FeedbackNov 7, 2026
spencer’s has everything you could ever want for your personal needs no matter what you prefer there’s a shape, size, and style for you
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jess
Site Experience FeedbackNov 7, 2026
Easy transaction and the items will get here sooner than they would if I ordered them elsewhere!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Heather
Site Experience FeedbackNov 7, 2026
Very happy with the layout of the website. Everything is easy to pick. Different categories love. Overall easy to navigate online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackNov 7, 2026
I bought the item I was looking for and it was on sale and I am satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Eva
Site Experience FeedbackNov 7, 2026
Experience was alright, wish the promo codes were better
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
stella
Site Experience FeedbackNov 7, 2026
I love this website i can always find what i need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackNov 7, 2026
I like the automatic ability to apply promotions, but I didn't like how I could only apply one at a time instead of multiple that apply.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rae
Site Experience FeedbackNov 7, 2026
Good overall
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Crystal poarch
Site Experience FeedbackNov 7, 2026
Was a great experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Red
Site Experience FeedbackNov 7, 2026
Every thing ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeeDee
Site Experience FeedbackNov 7, 2026
Very easy to use, and easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Good
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackNov 7, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Netty
Site Experience FeedbackNov 7, 2026
Easy checking out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sonia
Site Experience FeedbackNov 7, 2026
It was easy. I have to travel 50 miles for my purchase but that’s ok
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Mary:
Site Experience FeedbackNov 7, 2026
I had a good experience at the website!! Thanks Spencers!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenna Tolls
Site Experience FeedbackNov 7, 2026
Eh
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
jess
Site Experience FeedbackNov 7, 2026
overall amazing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JamesM
Site Experience FeedbackNov 7, 2026
Good experience found what I wanted relevantly quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Momo
Site Experience FeedbackNov 7, 2026
Was easy to navigate and loves the offered coupons went to store and did it have my size but the customer service was amazing and she was the one to suggest I order on line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KB
Site Experience FeedbackNov 7, 2026
Layout was good and easy to use, I found exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 7, 2026
Discrete packing could use improvements
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 8
Ihideinclosets
Site Experience FeedbackNov 7, 2026
Awsome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Art the clown on the shelf
Site Experience FeedbackNov 7, 2026
Wanted to purchase an item that wasn't available or sold out. There is no notification to when it would be available for purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shay
Site Experience FeedbackNov 7, 2026
The interaction was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mer
Site Experience FeedbackNov 7, 2026
I had a great experience Spencer’s at the Park Place mall in Tucson, Arizona, and never ceases to amaze me when it comes to their staff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hailey
Site Experience FeedbackNov 7, 2026
I searched it, I purchased it, and now I’m here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Lavish
Site Experience FeedbackNov 7, 2026
It was pretty good. Website easy to use, good discounts available. Would shop again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Libni
Site Experience FeedbackNov 7, 2026
I love Spencer’s
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
CharMar
Site Experience FeedbackNov 7, 2026
had a hard time putting in security code for CC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trinni
Site Experience FeedbackNov 7, 2026
While on vacation in Michigan I noticed a spencers and the new toys, but decided to buy them discreetly online, in the end I found something in budget (barely). And I may return for the items that caught my interest.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 7, 2026
Shipping is too high
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackNov 7, 2026
It was good, i could find what i was looking for easily
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Rudy
Site Experience FeedbackNov 7, 2026
Everything was well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AP
Site Experience FeedbackNov 7, 2026
Website is easy to use and navigate.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sage
Site Experience FeedbackNov 7, 2026
Bb
- Overall Rating: 6
- Would Shop Here Again: 3
- Likelihood To Recommend: 4
Destiny
Site Experience FeedbackNov 7, 2026
It was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Kid
Site Experience FeedbackNov 7, 2026
nfnf
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kourtney
Site Experience FeedbackNov 7, 2026
Loved it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SBB
Site Experience FeedbackNov 7, 2026
it was easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sandra
Site Experience FeedbackNov 7, 2026
I was excited about the product I bought. Christmas gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackNov 7, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Homunculus
Site Experience FeedbackNov 7, 2026
easy to purchase, found exactly what i’m looking for. but asking personal questions like annual income is weird for a spencer’s survey idk if you’re asking to see how many monster dildos i can buy but yeah you do you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yomama
Site Experience FeedbackNov 7, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Rach
Site Experience FeedbackNov 7, 2026
It was super easy to use and place my order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Ac
Site Experience FeedbackNov 7, 2026
kfif
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tweet
Site Experience FeedbackNov 7, 2026
Ooh la la
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angussy
Site Experience FeedbackNov 7, 2026
it was easy to find what i wanted and check out
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10