Spencer's Customer Reviews
Spencer's holds a 8.7/10 overall rating and 4,161 verified post-delivery reviews on Bizrate.
Spencer's Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 73% |
 Neutral | 10% | 10% |
 Negative | 14% | 16% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 80% |
Neutral | 15% | 15% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Spencer's
Showing 1 - 50 of 55,344
Clown
Site Experience FeedbackNov 2, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chunks
Site Experience FeedbackNov 2, 2026
Quick easy and great selection
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
rraaccaarr
Site Experience FeedbackNov 2, 2026
great experience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Bre
Site Experience FeedbackNov 2, 2026
The website was easy to navigate. Would definitely recommend for newcomers!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kassie
Site Experience FeedbackNov 2, 2026
I love the variety of products Spencers has to offer and love the style of the graphic tees. The way that everything is catergorized, the discounts, the pricing, holiday products, it makes it so much easier to shop.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Angel
Site Experience FeedbackNov 2, 2026
Had a great experience everything went smooth and free shipping is great! Plus the 10% deal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duiveldiablo
Site Experience FeedbackNov 2, 2026
Ordered fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nothing456
Site Experience FeedbackNov 2, 2026
I would say my shopping experience went well. Did not have any issues check out was smooth. Prices are decent to say the least.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
tikochu7
Site Experience FeedbackNov 2, 2026
I found exactly what I was looking for.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bronson
Site Experience FeedbackNov 2, 2026
loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nicole
Site Experience FeedbackNov 2, 2026
i had no issues found what i was looking for immediately
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niyah
Site Experience FeedbackNov 2, 2026
Very goid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tj
Site Experience FeedbackNov 2, 2026
it was a good and simple experience would do again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Queendeja
Site Experience FeedbackNov 2, 2026
It was pretty great. But searching for things was pretty confusing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackNov 2, 2026
The website was very easy to navigate as well as the checkout process (especially since it was my first time)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julia
Site Experience FeedbackNov 2, 2026
Interaction was good and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Spade
Site Experience FeedbackNov 2, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy
Site Experience FeedbackNov 2, 2026
very good and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
Had everything I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nolay
Site Experience FeedbackNov 2, 2026
The website is easy to navigate and use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spencer
Post-Delivery FeedbackNov 2, 2026
I intended to buy and try on as there are no Spencers near me, but did not see that the return policy does not included return shipping? That is insane, especially since I paid shipping prices already.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
ash
Site Experience FeedbackNov 2, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashstackz
Post-Delivery FeedbackNov 2, 2026
Daughter loved her costume
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Joey
Site Experience FeedbackNov 2, 2026
love spencers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gir1993
Site Experience FeedbackNov 2, 2026
it was all good beginning to end
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
kas
Site Experience FeedbackNov 2, 2026
multiple categories lead to 404 pages or did not show all related products (ex. grinders went to 404; not all monster cock items were in the separate grouping)
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nasty
Site Experience FeedbackNov 2, 2026
Fix phone system should have open inventory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kjizzle1991
Site Experience FeedbackNov 2, 2026
I am overall excited to get my product. The shipping cost, could've had a deal, spend more than 50$ get free shipping..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tina
Post-Delivery FeedbackNov 2, 2026
no
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
M
Site Experience FeedbackNov 2, 2026
None
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
mountain dew
Site Experience FeedbackNov 2, 2026
it was great my girlfriend helped me pick my order out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LaLa
Site Experience FeedbackNov 2, 2026
My old one went to lava lamp heaven. I knew Spencer’s was THE place to go. Had to check Amazon. I’m a Boomer. ☮️❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shamus64
Site Experience FeedbackNov 2, 2026
Website was easy to navigate and browse through. Made my shopping experience pleasant. And had a coupon/sale which was awsome.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Olive
Site Experience FeedbackNov 2, 2026
Good experience, but when putting a discount code and switching between tabs of my email and the website, it wouldn't let me continue my typing I had to erase and retype the whole code. Ended up copying and pasting so no big deal
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CAL
Site Experience FeedbackNov 2, 2026
I want more jerseys options love these
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 2, 2026
Great experience. No complaints here.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
mia
Site Experience FeedbackNov 2, 2026
amazing beautiful wonderful
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sweet Dee
Site Experience FeedbackNov 2, 2026
It was good. Love this store!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
averagecrayonenjoyer
Site Experience FeedbackNov 2, 2026
It was very easy to use the website. It was also very quick to find and buy what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nynalaijha
Site Experience FeedbackNov 2, 2026
everything went great my purchase was smoove
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Swisha
Site Experience FeedbackNov 2, 2026
This store has been apart of my family for years, I’ve bought clothes for myself as well as my children. My first borns’ first baby outfits came from Spencer’s. I love this store. I always feel at home there. Never have I visited and not want to spend every penny o have in there when I only came for one item lol.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robx1039
Site Experience FeedbackNov 2, 2026
Easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
J
Site Experience FeedbackNov 2, 2026
It was honestly great! No judgement in store on items being bought either, overall great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackNov 2, 2026
Most things were pretty straight forward, but would have liked more functional information on the product. Wanted to know if the jar lid came off, or was food safe.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
It was really easy until the end with the shipping bc I thought u got free shipping and at the end it tried to add it
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Ana
Site Experience FeedbackNov 2, 2026
It was good I found everything I needed and was looking for i would recommend others to use this merchant.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Manda
Site Experience FeedbackNov 2, 2026
Pretty good
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Aeronoxz
Site Experience FeedbackNov 2, 2026
Interaction was really good. The website makes it easier for shoppers to see any items in sale, and overall good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wakaflockaaa
Site Experience FeedbackNov 2, 2026
Good survey
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ryonline
Site Experience FeedbackNov 2, 2026
Super convenient! Thank you waiting to pick up order now
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9