Soufeel Jewelry Reviews - 230 Post-Delivery Reviews - /10

Online Shopper

Feb 11, 2026

The charm I ordered has already tarnished. I’m not sure the new material is being used, but I bought a charm 4 years ago and it still hasn’t tarnished, but the one I bought 6 months ago has. It doesn’t make sens e

Eddie G

Nov 28, 2025

Purchased for wife with song from our first date and she LOVED IT

Harpy88

Nov 15, 2025

I sent this to our friends who moved away to Utah. We also have one. They were our next door neighbors and best friends. The magnet had a song and picture of our group that was a selfie we took at the beach in Florida at our last vacation together. The song is reminiscent of our drive to the beach everyday. Such good memories and I love being able to see the pic and hear the song together.

Bea

Nov 15, 2025

The products were good and I love them

Amy

Nov 8, 2025

Ordered two bracelets with photos hidden inside a bead on each. The photos themselves are clear quality. But you have to get your eye (or phone camera) at JUST the right angle to see the full image. Gifts were for my mother (70s), so it's more difficult for her to see than I expected. Another item purchased was the musical gift that looks like a tiny record player, and comes with a "disk". I added 3 disks in addition to the one that came with the player. You choose the song on each disk. There was a huge selection of songs, every song I searched for came up. I love that you pick a song for each disk, and you can customize and add a photo on each disk. The player is rechargeable with a USB-C cord. Battery lasts a long time, the songs play the full song with clarity, there's a volume control and power button. The player is magnetic and can stick to your fridge or something or sit flat on a table. The magnet is decently strong. The disks attach to the player one at a time with magnets, and the songs play by touch, like the NFC signal on your smartphone. So I had 4 disks/songs. One of them will not stick completely if stuck to a fridge/vertical surface, as if the magnet inside it's not aligned properly, including when the player is attched to the fridge. But the other 3 stick just fine. Whenever I want to play that song, I lay the player with disk flat on a table instead, otherwise the disk slides ever so slightly and the song freezes from time to time. I guess I could have contacted customer service to see about a replacement. I thought based on their website, the company was local in USA These actually all shipped from overseas (bracelets and player/disks), and I did not want to deal with the hassle. You do get a shipping notification with a tracking number. When I got the tracking info is when I found out that everything shipped from overseas. So my expectation for a quick delivery was gone. It's a lot of dead time/unknown travel until it arrives, but it wasn't the worst I had. My other complaint would be...when making my purchase, I tried to see if I could order the disks separately (for the future to get more songs). There wasn't an option to order them alone. But they have multiple pack options if you select them at the time you are adding to cart/customizing your disks/songs. Everything was super cute. Recipient's loved their gifts. But...I would not give a 10 on reviews.

Hollyb

Oct 26, 2025

I saw the product in an online ad and thought that it was a cute moment. However, when it arrived, it never played music and the light only worked for a short moment. It’s a cute product but very delicate so you have to be very careful with it.

Online Shopper

Sep 21, 2025

The song that I picked is not the song that was on my purchase. It is incorrect. Not even close. Very unhappy

Ryan Peryer

Sep 17, 2025

Highly recommend best quality I've seen in years

Andreana

Sep 12, 2025

I like it but i thought the case player had magnet to stick on the fridge too and not just the photo part, big downside

No tarnish

Sep 9, 2025

I had been looking for a pair of earrings that wouldn’t tarnish if I sweat. I ran across this company online and tried them and they were exactly what I needed

Peggy

Sep 4, 2025

I was very pleased with ordering and receipt of the product. I love my ring. I wanted to order again but response time was too long and ordered elsewhere.

Gizmo's Legacy

Sep 3, 2025

We lost a very dear pet after 18 years. Soufeel helped us capture him in a meaningful way so that we can cherish him each day, and remember the love we all shared.

Vishal

Sep 2, 2025

I recently purchased a pendant from you, but unfortunately, it is defective. The hook is loose, and the pendant keeps dropping off, making it unwearable. I kindly request an exchange or repair for this item at the earliest.

LePatiti

Sep 2, 2025

The rings are better than I expected for the price. Picture is clear and ring material is thick. I am very pleased with my purchase and do recommend.

Online Shopper

Aug 31, 2025

The pic is not straight and you can move it , not engraved right

Jasselenne

Aug 31, 2025

I ordered the booklet necklace for my daughter and specifically asked for my daughter’s name on it and they did not put her name anywhere on it.

Online Shopper

Aug 31, 2025

Haven't received my order or my money

Unsatisfied customer

Aug 29, 2025

From the time the necklace came out the box the picture fell out and now will not stay in it I was not on vacation at the moment I would have already started the return process

Online Shopper

Aug 29, 2025

The item I purchased has 9 photos. Three of the photos came out so dark you cant see them. This was a gift and I’m not happy at all with how it turned out.

Online Shopper

Aug 28, 2025

I just received my parcel today and I ordered pixbox . The box was fine but the pictures in there all came apart. I did not even flip any pictures they were already off. I am totally disappointed with this order. I ordered for the first time from this site and I will never do it again. I ordered this for my sisters birthday but I don’t know what should I do now.

Yara

Aug 28, 2025

Super recomendado👌🏾

Karriema Anya

Aug 28, 2025

I brought these necklaces for my 3 girls and we love them so beautiful. Packaging was good everything was in place. Love that you get an extender to make the necklace a little longer.

Jessy

Aug 26, 2025

Recomiendo tardo un poquito más de lo esperado pero valió la pena

Online Shopper

Aug 25, 2025

Product was for wife’s bday and it came in damaged

Murielle

Aug 25, 2025

Good but de neckless was way too Small :( so I cant use this on my dog :( I did’n know I could returns it ..

Sara

Aug 25, 2025

The jewelry was not as advertised. The beads were advertised as largest oversized beads but came as regular sized beads. The sizing chart is way off as well. I followed it for my larger dog and it was way too big.

Online Shopper

Aug 25, 2025

I didn’t know it was coming from China. It took longer then I would have liked to arrive,

Kimarie

Aug 25, 2025

I bought a chain with an angel with my godson picture because he passed recently. The chain is cute but the picture can be small and difficult to see but still cute.

Online Shopper

Aug 24, 2025

I got the music box flip box and it was perfect except for the music. It was much too loud and I purposefully let it die so it didn’t hurt my ears. But beautiful other than that.

Malo

Aug 24, 2025

Muy mal servicio dijeron de 10 a 12 días y han pasado más de 15 y nada que recibo.

Online Shopper

Aug 23, 2025

The necklace came with the wrong name

Online Shopper

Aug 22, 2025

I paid for 5-7 day express shipping, but received the products 10 business days after placing my order.

Online Shopper

Aug 22, 2025

I purchased the custom fridge magnet for a friend I'll be visiting next month. it's got a photo of her beloved dog with her favorite singer, James Taylor's You've Got a Friend song. Combined two of her favorite things in this perfect gift!

Dumbass

Aug 22, 2025

Trash

Akane.

Aug 22, 2025

At first, my item was not delivered to me on the estimate date of delivery. Although they emailed me to resolve the issue and made a second delivery and I got my item just as expected.

Online Shopper

Aug 21, 2025

The Spotify keychain doesn’t work. Won’t scan

Online Shopper

Aug 21, 2025

I never got my package

Online Shopper

Aug 21, 2025

I ordered two items among which one of them is a music box with 3D figure. The music box items are broken and nonfunctional and3D image is missing. It was a birthday gift for someone special and was received late and now in additions broken and defective.

5 yr anniversary gift

Aug 21, 2025

Great 5 yr anniversary gift (wood). Love the ability to crop pictures so they turn out just right before purchasing.

Z

Aug 21, 2025

Hi Sienna I recieved my item but to be honest I am very disappointed The picture cutouts are not as I selected and trimmed on your website . A lot for pictures are cut out short and many with our faces taken out of the middle portion instead of it blending well together While I understand there is a gap , I wasn’t expecting the gap to be take out of our faces and I was expecting someone to be doing a slight adjustment while printing or cutting the photos Your adds made it seem like people are preparing these by hand with care in consideration of the memories and what they mean it seems this was probably just made by a machine with no care 😢 I was hoping this was going to be special when gifting it to my family and I even paid more to have it engraved and music and add ons to make it special.Very upsetting to be honest. I was so excited to receive this and gift it to my little daughter but is an so sad after receiving it

Bkl3mom

Aug 21, 2025

I love the idea of this product but it was not even close to the one I saw in the ad. And the music doesn't have the words to the song, so I'm not even sure it is the right song. Since this is the first thing I have purchased from this merchant I can't say whether or not I would recommend them.

Lola Bean

Aug 20, 2025

Excellent product. Love the quality and the entire purchase process. The collar is definitely tight and I wish the size options were a little more customizable, she definitely needs an extra inch but sizes only went from 10-14 with no in-between.

Anne

Aug 20, 2025

I ordered an engraved charms, very sentimental to me and special. It is so nice to create something I could never buy.

Jimmy

Aug 20, 2025

Never receive my item and couldn’t get a hold of anyone about it afterwards

JD

Aug 20, 2025

No delivery on time you promised

Online Shopper

Aug 20, 2025

Bad experience

Damnddani_q50 on insta and Dani and zues for just a comment 💕

Aug 20, 2025

I thought the beads would be bigger but I love the collar for my dog

S2B

Aug 19, 2025

The order came on time but not as expected and there is no proper instructions to setup my product. Its just there in my bedroom without setup. Waste on money

Rosie

Aug 19, 2025

Nice!

Online Shopper

Aug 19, 2025

Product quality and color not as described or pictured.