Soufeel Jewelry Reviews - 11,352 Review - 7.2/10
Soufeel Jewelry Rating
Overall Satisfaction | 7.2 /10 |
---|---|
Would Shop Here Again | 7.0 /10 |
Likelihood to Recommend | 7.1 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 7.9 /10 |
Satisfaction with Customer Support | 6.6 /10 |
7.2out of 10
Would Shop Here Again:
7.0out of 10
Likelihood To Recommend:
7.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 18% | 16% |
Negative | 11% | 14% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
7.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
7.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
6.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.6 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for Soufeel Jewelry
Showing 1 - 20 of 11,352
Vhandersart
Post-Delivery Feedback
Jan 09, 2025
Well the bracelet I ordered is beautiful because of the detail of the photo and all of that. But I did not expected to be so big. You should specify the measurements of the products. Also yo send me the bracelet in a little plastic bag. WHATT??? It is supposed to have a nice package, AT LEAST A LITTLE BOX. It doesn’t cost anything and if you want you can extra charge for packaging but you don’t even have that option. Also you delivered late. The tracking site is awful. Overall the product is pretty cute. But you could give the customer a better experience overall. I give you 6/10
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 7
- Customer Support: 5
- Full ratings for this review »
Ken
Post-Delivery Feedback
Jan 09, 2025
I ordered , paid extra for rush delivery and your company tell me it will arrive late, no expected time of arrival or date. Waisted money on express shipping and I STILL DONT HAVE THE ITEM, my cost for the shipping should be refunded
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
tkhspro
Post-Delivery Feedback
Jan 09, 2025
So I bought this gift a couple weeks before christmas for my significant other however the gift did not come at all until 2 weeks into January. During that time I recieved no notification from my order until the item actually started to ship which took forever.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 1
- Customer Support: 6
- Full ratings for this review »
Joey
Site Experience Feedback
Nov 15, 2024
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joey
Post-Delivery Feedback
Jan 09, 2025
Wife lived it. Beautiful design. Quality product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Nikki
Post-Delivery Feedback
Jan 09, 2025
It arrived before the estimated date of arrival and my girlfriend loved the gift.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
magnet
Site Experience Feedback
Dec 27, 2024
I had to restart my order 4 times
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
magnet
Post-Delivery Feedback
Jan 09, 2025
I like your product. It's a thoughtful gift. I advertise it by putting one on my desk file cabinet. I don't care for magazines and I'm not interested. I would rather have a discount on future purchases.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »
Virgo 73
Site Experience Feedback
Dec 18, 2024
It was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Virgo 73
Post-Delivery Feedback
Jan 09, 2025
Easy and fast
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ash
Post-Delivery Feedback
Jan 09, 2025
The website is a little hard to navigate on mobile, but I was pleased with the product quality and the fast delivery.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Joe
Site Experience Feedback
Dec 04, 2024
Everything was smooth and easy to use. Prices are fair and the customization is great. Well definitely return for other purchases.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mamabear
Post-Delivery Feedback
Jan 08, 2025
I absolutely love the product, cuz I bought two. One for me and my spouse. We both adore them! And regarding recommendations... I already have.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Brenda W
Post-Delivery Feedback
Jan 08, 2025
I loved the necklace but the picture inside is really hard to see
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JT
Site Experience Feedback
Dec 23, 2024
It was fine. A little difficult navigating the browser and had to complete the purchase on my phone.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Barbie
Post-Delivery Feedback
Jan 08, 2025
I highly recommend Soulfeel Jewelry !! I order a bracelet for a gift for my sister . It had her and her mom’s picture in it and a sweet inscription !! It was perfect she LOvED it !!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Dee
Site Experience Feedback
Dec 29, 2024
I bought two bracelets for my husband and I love them now I’m buying for my daughters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dee
Post-Delivery Feedback
Jan 08, 2025
They are beautiful and very good quality
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Fay
Post-Delivery Feedback
Jan 08, 2025
The fridge magnet was well packaged and the quality of print of picture was good and the sound packed a punch. I didn’t know you can change the audio song which is great !
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tom
Site Experience Feedback
Dec 16, 2024
Lots of up sells. Don't like that.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Tom
Post-Delivery Feedback
Jan 08, 2025
Not a fan of the sneaky added purchase insurance up charges.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 3
- Customer Support: N/A
- Full ratings for this review »
Soufeel fridge magnet.
Post-Delivery Feedback
Jan 08, 2025
The song did not match what I requested and then customer service wanted me to fix the issue by downloading a new song but it wouldn’t match the song written on the picture. Just poor customer service.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Rc
Site Experience Feedback
Dec 22, 2024
Maybe a tutorial on how to set up your photo and musical selection better
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AmyJo
Site Experience Feedback
Dec 28, 2024
Clear and easy to maneuver through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AmyJo
Post-Delivery Feedback
Jan 08, 2025
I bought this bracelet for my son. His great grandmother isn't well at all. When I gave it to him and explained it , he started crying. We absolutely love it.. will buy more in the future. Thank you all for all you do..
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 25, 2024
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »