smashbox Customer Reviews
smashbox holds a 9.7/10 overall rating and 41 verified post-delivery reviews on Bizrate.
smashbox Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 93% | 100% |
 Neutral | 7% | 0% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 63% |
Neutral | 18% | 33% |
Negative | 3% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for smashbox
Showing 1 - 50 of 860
KC
Site Experience FeedbackAug 1, 2026
User friendly website. I really like the color match feature.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AshM
Site Experience FeedbackAug 1, 2026
Great experience, I love this brand so much!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
15% off first order is a lie. It was only giving 15% off of the cheapest item in cart not the order.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
AMJ
Site Experience FeedbackAug 1, 2026
Free shipping is amazing but my Welcome code from my email did not populate to my cart and it could not be applied in the cart
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamie
Site Experience FeedbackJul 31, 2026
Easy to find and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrox
Site Experience FeedbackJul 29, 2026
Too many good items out of stock.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 29, 2026
Always Great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eyeliner Gal
Site Experience FeedbackJul 27, 2026
Very smooth. Purchased online in instead of at Amazon because the last time I purchased on Amazon, the product was defective and I couldn’t return it. I love the product and wanted to order it directly to see if it is how it used to be.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jane
Site Experience FeedbackJul 27, 2026
I wish there was more selection.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
AG
Site Experience FeedbackJul 27, 2026
This is my first time ordering from smash box. I’m excited to try these products.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
OVERJOYED !!!
Site Experience FeedbackJul 26, 2026
Everything went smoothly 👍🏾
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 26, 2026
Chat felt like an unhelpful bot
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Christina
Site Experience FeedbackJul 23, 2026
It was disappointing to find only one concealer option and it was out of stock. Thankfully the tinted moisturizer was available.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 23, 2026
Disappointed that an out-of-stock item was not noted until I got to the cart page. It shouldn't even allow you to add it to cart.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Kath
Site Experience FeedbackJul 23, 2026
Bit slow at checkout. Couldn’t add some details Love smash box eye liners…. Wish you would bring back the grey colour
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 22, 2026
Fast and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
CZB
Post-Delivery FeedbackJul 20, 2026
Seamless process for custom
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
deni
Site Experience FeedbackJul 18, 2026
I had a bit of a problem but it was mostly figuring out what I needed. You were out of the green which I really like for its redness blocking
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackJul 18, 2026
Good start. Will write another review when I receive the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wen
Site Experience FeedbackJul 16, 2026
I wasn't able to apply the 15% discount to my first online purchase. What happens now? Have I lost the 15% discount for the first purchase, or was the information provided perhaps unclear to me?
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lupe
Site Experience FeedbackJul 16, 2026
I love smashebox products. I have Used it for the last 15 yrs. Wish I could find it in ULTA and Snashbox like I used to. Then.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Liz
Post-Delivery FeedbackJul 15, 2026
I love the products o have so far. Quick and easy.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
cookie
Site Experience FeedbackJul 13, 2026
excellent
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 13, 2026
A little difficult to navigate
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chell
Site Experience FeedbackJul 13, 2026
My experience was great, thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Andrea
Site Experience FeedbackJul 13, 2026
It was easy to use…. Quick to find exactly what I was looking for.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Jaya
Site Experience FeedbackJul 12, 2026
All good! Clear product information with visual presentation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fantastic!
Site Experience FeedbackJul 10, 2026
Wonderful..:-)
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
mamaKo
Site Experience FeedbackJul 9, 2026
It was easy to follow. I wish we can choose only one option, email or phone number.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
don’t have one
Site Experience FeedbackJul 9, 2026
I have a very small smash box item, given to me years ago and I use very sparingly…. and I’ve wanted to order this for a very long time… Now I’m hoping I get it right…
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Anonymous
Site Experience FeedbackJul 5, 2026
I was asked if I wanted to receive a 15% discount and provided my email address, but when I tried to used the 15% discount I was told the product I was ordering was not eligible. I don't think that's fair. That's what I call a bait and switch.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
CZB
Site Experience FeedbackJul 3, 2026
Satisfied customer seeking quality priducts
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
YIt
Site Experience FeedbackJun 30, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Liz
Site Experience FeedbackJun 28, 2026
No problem
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SCox
Site Experience FeedbackJun 27, 2026
Love your products and love the sales and special offers you have on your website .
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sassy S
Site Experience FeedbackJun 27, 2026
It indicated free shipping for over $50 and I did not receive free shipping. Disappointed.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Mercy
Site Experience FeedbackJun 26, 2026
Los productos son muy buenos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Experience was OK except I had trouble getting the credit card screen to display.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackJun 24, 2026
Very good and glad you have Afterpay an option to pay. I love these eyeliners and I use to get these at Jiva Hair salon but they stop carrying them and I do not like the ones they carry. I was so happy I could order them online!😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Love the products but not able to use smash points
Site Experience FeedbackJun 22, 2026
I had difficulty adding my $5 during the checkout so that was disappointing. I love the products and had no additional problems on the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Veronica
Site Experience FeedbackJun 20, 2026
Website is easy to navigate. Prices are on the high end, but products are very good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ireda
Site Experience FeedbackJun 19, 2026
Great experience. Was very easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackJun 19, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
I used to LOVE smashbox but so many of the products I used to buy regularly are no longer available. Becuase of that, I only purchase once in a
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Na
Site Experience FeedbackJun 17, 2026
My experience was not too bad,but I was not satisfied , because I was not given my 15%discount at the checkout.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nic
Site Experience FeedbackJun 16, 2026
Love the primer!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MacKenzie G.
Site Experience FeedbackJun 15, 2026
Great experience! Love smashbox products. Use to purchase them at sephora. But smashbox is no longer available there. So it is either the smashbox website itself or ulta. So I rather go through you guys!!! I love the primer and contour.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dana
Site Experience FeedbackJun 14, 2026
I find it frustrating that products change names so often. I find something I really like and you no.longer have it. Otherwise love your products.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Lynn
Site Experience FeedbackJun 14, 2026
Great price with sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10