smashbox Customer Reviews
smashbox holds a 9.7/10 overall rating and 38 verified post-delivery reviews on Bizrate.
smashbox Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.8out of 10
Likelihood To Recommend:
9.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 75% |
 Neutral | 8% | 25% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 72% | 76% |
Neutral | 22% | 18% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for smashbox
Showing 1 - 50 of 817
Nonni
Site Experience FeedbackSep 16, 2026
Needed assistance in choosing right shade of product. Accomplished!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alena
Site Experience FeedbackSep 14, 2026
I has been good but it took several times at checkit- site was glitching
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
I apply for the 15% first time order and does not apply for the contour pencil I bought. I thought the discount was for the total
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
A
Site Experience FeedbackSep 13, 2026
Shipping charges are a lot
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackSep 13, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coupon code and special offer advertised didn’t work at checkout
Site Experience FeedbackSep 12, 2026
Tried multiple times to use my 15% off code and was unable to. I looked to see if the products I purchased were excluded but couldn’t find anywhere that stated that. Website also said that I would receive a free primer with a $65 purchase but it wasn’t added to my cart. The chat agent didn’t seem to speak very good English so I gave up and completed my purchase anyway.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
BeaGL
Site Experience FeedbackSep 9, 2026
all good. easy to find what i was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renee
Site Experience FeedbackSep 9, 2026
Very easy to navigate the entire purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red
Site Experience FeedbackSep 7, 2026
I'm not sure if I got my 15% discount.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 7, 2026
Good interaction. I love smashbox
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 7, 2026
I love the smashbox experience, it was very easy navigating through the site and the information was helpful.. will be shopping here again!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
RaD
Site Experience FeedbackSep 5, 2026
Two products where sold out - bad reviews for lip liners- no small or trial size for the dual concealer products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nina
Site Experience FeedbackSep 5, 2026
Good website, easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Where's my discount?
Site Experience FeedbackSep 4, 2026
I didn't receive the 15% off for a first online order and I spent $76.00???
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackSep 4, 2026
Log in was having issues but everything else was fine
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bluer
Site Experience FeedbackSep 3, 2026
I couldn’t redeem my 15% off first purchase
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenlynn
Site Experience FeedbackSep 3, 2026
I have been researching forever for the best make for fine line and mature skin and this brand kept coming up. Love the free gifts as well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
The good is I found the product, the bad is checking out. It stated one item is restricted for expite shipping. I never requested expite shipping and is somewhat confusing. Had to call customer service to clarify.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 1, 2026
It’s been great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 30, 2026
It was easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cher
Site Experience FeedbackAug 30, 2026
Lots of items were sold out.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Cyndi
Site Experience FeedbackAug 29, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 28, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackAug 28, 2026
The ease of ordering and returning
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ana@
Site Experience FeedbackAug 27, 2026
It was very easy to buy from this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Korri
Site Experience FeedbackAug 27, 2026
Great products, comparable prices for higher end products, and I love the freebies with purchases.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 26, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackAug 26, 2026
The site is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 26, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maxi
Site Experience FeedbackAug 25, 2026
Shipping is too high
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janwey
Site Experience FeedbackAug 25, 2026
Easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JSBlueeyes
Site Experience FeedbackAug 25, 2026
Loved the match to other brand option
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
AmaIng
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wren
Site Experience FeedbackAug 23, 2026
I had a really good experience shopping online at smashbox and appreciate the free blurring brush included with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pisces
Site Experience FeedbackAug 23, 2026
All good. No problems. Easy to find what I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 23, 2026
Website was slow, wanted to be able to purchase the matte bronzer and matte blush separately since I don’t use all of the products in the Cali palette, I had to select purchase 2 times because the site was so slow.
- Overall Rating: 2
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Amanda
Site Experience FeedbackAug 23, 2026
Everything on the site was easy to find. I liked that there were answers to questions under each product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimie
Site Experience FeedbackAug 23, 2026
Difficult to check out. Hard to find that my discount was applied correctly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juliet Gabriela
Site Experience FeedbackAug 23, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackAug 22, 2026
I wanted to buy eye shadow brushes and eye shadow but couldn't find any.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meesh
Site Experience FeedbackAug 21, 2026
I ordered the new foundation when it first came out but got an email stating that I cancelled my order (I think the color I choose was out of stock) which is fine but the verbiage of the email stating "I" cancelled my order was confusing. I would suggest sending an email stating "we apologize for the inconvenience but the color you ordered is out of stock. Per your color selection we recommend "x" color as an alternative. Or we can notify you once your color is back in stock" Be more direct/specific with why. I did appreciate receiving the complimentary brush despite my order being cancelled, that was a pleasant surprise, so thank you for that.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Kay
Site Experience FeedbackAug 21, 2026
I came to purchase the new dual foundation. Liked the foundation match tool. It was a help.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie G
Site Experience FeedbackAug 21, 2026
Pleasantly surprise with the ease of ordering . Will definitely repurchase when needed. One od my favorite brands for original primer.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackAug 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Firecracker
Site Experience FeedbackAug 20, 2026
Was easy to order and had so many options
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Hello
Site Experience FeedbackAug 20, 2026
Would love more brush selections again. Bought brushes in the past came for repurchase with several no longer available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nell
Site Experience FeedbackAug 19, 2026
Pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 17, 2026
Quick, easy, efficient - all 5 stars!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10