smashbox Reviews - 48 Post-Delivery Reviews - 9.5/10
smashbox Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 80% |
 Neutral | 17% | 20% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 11% | 13% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for smashbox
Showing 1 - 50 of 897
Online Shopper
Site Experience FeedbackJun 17, 2026
I used to LOVE smashbox but so many of the products I used to buy regularly are no longer available. Becuase of that, I only purchase once in a
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Na
Site Experience FeedbackJun 17, 2026
My experience was not too bad,but I was not satisfied , because I was not given my 15%discount at the checkout.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nic
Site Experience FeedbackJun 16, 2026
Love the primer!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MacKenzie G.
Site Experience FeedbackJun 15, 2026
Great experience! Love smashbox products. Use to purchase them at sephora. But smashbox is no longer available there. So it is either the smashbox website itself or ulta. So I rather go through you guys!!! I love the primer and contour.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dana
Site Experience FeedbackJun 14, 2026
I find it frustrating that products change names so often. I find something I really like and you no.longer have it. Otherwise love your products.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Lynn
Site Experience FeedbackJun 14, 2026
Great price with sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josy
Site Experience FeedbackJun 13, 2026
Placing lip color on products to make it easier to purchase again. And not guessing the color
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pug mom
Site Experience FeedbackJun 13, 2026
very easy website to navigate through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mobilitymike
Site Experience FeedbackJun 13, 2026
The website is easy to find the products I'm looking for. I always receive information on products and sales. Checkout is simple and products are delivered very fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJun 11, 2026
So good! Love Smashbox!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niecie
Site Experience FeedbackJun 11, 2026
I liked the comments - they helped me to decide on the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yvonne
Site Experience FeedbackJun 9, 2026
I really like Smashbox products but I’m sad to see they are now only online and no longer at Sephora or Ultra
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJun 9, 2026
The drop down options for selection of shade could be more user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JudyM
Site Experience FeedbackJun 9, 2026
Why can't I redeem my points?
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 9, 2026
Quality of product I love and only use this lipliner but it melts and breaks with each use. For the price it needs to be better quality.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Annie
Site Experience FeedbackJun 9, 2026
It was a great experience. Easy to find what you want and need. Checkout is very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Divya
Site Experience FeedbackJun 9, 2026
Easy navigation, easy to find stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saw
Site Experience FeedbackJun 7, 2026
Very easy to navigate easy to find what I wanted and quick easy checkout with good choice of payment options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley S.
Site Experience FeedbackJun 7, 2026
I love the product but it's definitely a splurge. Free shipping for a product that's already pricey would be nice. $50 for one item is nuts.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Esme
Site Experience FeedbackJun 6, 2026
Easy to follow and easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dooney
Site Experience FeedbackJun 6, 2026
Everything was fine with the website. I have used Smashbox cosmetics before and really liked the results. I will probably continue ordering on line instead of going to a brick and mortar.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 6, 2026
I purchased eyeliner and it was defective and tried to return but was unable . Hoping this one is not defective
- Overall Rating: N/A
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Online Shopper
Site Experience FeedbackJun 2, 2026
very simple to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 1, 2026
It went well, purchased more than expected because I signed up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MoniT
Site Experience FeedbackMay 31, 2026
Best mascara EVER and i keep ordering just to make sure I always have a spare and also gifting my friend who lives abroad and cannot find it there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bunny
Site Experience FeedbackMay 31, 2026
Great interaction with the site. Easy to find what I was looking to pirchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Photo finish most have
Site Experience FeedbackMay 29, 2026
Your photo finish is awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kerry
Site Experience FeedbackMay 27, 2026
Good buying experience. Helpful tools to match color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shannon
Site Experience FeedbackMay 27, 2026
Very easy to view
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alizeh
Site Experience FeedbackMay 26, 2026
A good thing about the website is that everything is listed clearly and correctly. The prices are shown accurately, and overall, the website is easy to understand. The downside is that it can take some time to find the exact products. Even when I type the specific product or price range I’m looking for, the first suggestions are sometimes not the most relevant and show different options instead.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
min
Site Experience FeedbackMay 26, 2026
I wa ready to checkout but had to scroll down many products before I could actually complete purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamie
Site Experience FeedbackMay 26, 2026
I was promised a discount and the price doesn’t reflect it.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Post-Delivery FeedbackMay 26, 2026
Was great looking ve this lipstick but the shipping is way to expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Abby
Site Experience FeedbackMay 25, 2026
Very easy, love the subscription option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 25, 2026
GREAT STUFF!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 25, 2026
Adding rewards to my payment didn’t seem to work.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 24, 2026
I like your website, but I’m having a problem checking out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bebe
Site Experience FeedbackMay 24, 2026
I have never heard of Smashbox before until walking into an outlet store that was going out of business and I tried this on my hand and it didn’t smudge or come off
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BSA
Post-Delivery FeedbackMay 24, 2026
I love the way you can sharpen the eyeliner with the lid when it closes -- however the past 3 or 4 eyeliners I have gotten tend to break off soon after or while sharpening. so you have to buy another quicker as half of it you waste due to breakage.. frustrating
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Danni
Site Experience FeedbackMay 23, 2026
I did not get my 15% off. This was my first order and it would not apply
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
My girl
Site Experience FeedbackMay 22, 2026
Shopping on line was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kat
Site Experience FeedbackMay 19, 2026
Was looking for a particular product and was able to find it immediately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maisy Moo
Site Experience FeedbackMay 18, 2026
Very easy to use, professionally designed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shell
Site Experience FeedbackMay 18, 2026
Highly recommended, purchase was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mommy
Site Experience FeedbackMay 17, 2026
Love Smashbox
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Grammy
Site Experience FeedbackMay 15, 2026
This is the best product I have used in a very long time. I love the Pore-Vanishing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MoWestLafayette
Site Experience FeedbackMay 14, 2026
It is easy to navigate. I would appreciate a labeling of the equivalent of what you had before that was discontinued to the new products that you now have. I have no idea if what I have bought will actually work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackMay 13, 2026
Easy to use website found the product I was looking for right away!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackMay 13, 2026
I had to empty my cart and re add my items to get the mini primer to show up in my cart
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mare
Site Experience FeedbackMay 13, 2026
Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10