smashbox Customer Reviews
smashbox holds a 8.4/10 overall rating and 39 verified post-delivery reviews on Bizrate.
smashbox Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
8.4out of 10
Would Shop Here Again:
7.9out of 10
Likelihood To Recommend:
8.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 67% | 78% |
 Neutral | 17% | 11% |
 Negative | 17% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.3 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 80% |
Neutral | 17% | 15% |
Negative | 6% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.2 out of 10
Recent Reviews for smashbox
Showing 1 - 50 of 815
Piddler
Site Experience FeedbackNov 1, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cookie
Site Experience FeedbackNov 1, 2026
I had a good experience. I was able to quickly find the product I was looking for and saw a product I've bought in store but had forgotten that I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tasha
Site Experience FeedbackOct 31, 2026
Easy to find my foundation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco29
Site Experience FeedbackOct 31, 2026
Viewing foundation shades could be improved although the shade finder worked well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jannie
Site Experience FeedbackOct 30, 2026
I had a great experience on the site. It was easy to find what I needed and the descriptions and directions were a great help.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
LisaKay
Site Experience FeedbackOct 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Purchase
Site Experience FeedbackOct 30, 2026
Hard to navigate between the different shades of a product- site kept jumping around.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Court
Site Experience FeedbackOct 30, 2026
Smooth process no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neece
Site Experience FeedbackOct 29, 2026
It was easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackOct 29, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Black Sabb
Site Experience FeedbackOct 29, 2026
Product sold out in many colors I wsnted
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Melee
Site Experience FeedbackOct 29, 2026
Website was easy to maneuver. Product viewing was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alison86
Site Experience FeedbackOct 27, 2026
The website was easy to navigate and straightforward. Options were available and explained in simple terms.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wiwa
Site Experience FeedbackOct 27, 2026
Actually, it was a great experience very easy to find products that I wanted or was looking for it and very easy to check out and to even register for SBX
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anita
Site Experience FeedbackOct 26, 2026
They should mention that the initial 15% off does not apply to the combo items. I dropped the lipstick/lip liner duo from my cart due to this. I do appreciate the 15% off and free shipping my first item and purchase. Thanks!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kayv
Site Experience FeedbackOct 24, 2026
Easy and quick checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
Very easy website to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
Website was easy to navigate and provided clear information and pricing.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lisa
Site Experience FeedbackOct 24, 2026
Site was easy to use without the pop ups
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kelly
Site Experience FeedbackOct 24, 2026
All went well. I found what I needed. Great to be able to get things on sale.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SvenskaFlicka13
Site Experience FeedbackOct 24, 2026
It was easy, and it was nice to see the product I wanted was on sale.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
SG
Site Experience FeedbackOct 24, 2026
i love Smashbox, especially the lipshades
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bet
Site Experience FeedbackOct 24, 2026
search engine terrific. needed & wanted aprticular product & located easily! smooth easy transaction.to purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 23, 2026
Very easy and loved the discount. I usually buy from ulta but the website prices are so much better. Will be buying from this site moving forward
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cy
Site Experience FeedbackOct 23, 2026
Easy to find color
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TMcG
Site Experience FeedbackOct 22, 2026
The item I was purchasing showed a 30% discount which wouldn't reflect at checkout. I chatted with your agent "mmarcelo" who also was unable to reflect the 30% discount on your end. After researching the discrepancy you were able to offer my discount after purchasing and returning to "chat". Very impressed with the level of customer service... this issue was handled seamlessly. So refreshing these days! Thank you very much!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liza
Site Experience FeedbackOct 22, 2026
Experience overall very informative and multiple options to choice to make the best match for my skin: spf focus is a plus!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Al
Site Experience FeedbackOct 22, 2026
I don’t like how I couldn’t stack my purse time order 15% onto the current sale price of the make up. However, this is my absolute favorite makeup, so I will continue to purchase. Also, it was kind of slow and took a while to process the order, so I had to make multiple attempts.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackOct 21, 2026
Great Experience. Simple to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Quinyata
Site Experience FeedbackOct 21, 2026
I was purchasing A product online from Smashbox for the first time . The ,communication was great . I’ll , ;purchase more online from the time being ! I recommend it !
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gatorgirl77
Site Experience FeedbackOct 19, 2026
It was easy to use the site but I don't like that you can't use promo codes with sales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
Runs slow and not well. Site is not fluid and very jerky.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 19, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rich
Site Experience FeedbackOct 19, 2026
Easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
3XMumsy
Site Experience FeedbackOct 19, 2026
The website was easy to get around. I found what I was looking for very easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cookie
Site Experience FeedbackOct 19, 2026
It is very easy to order it online. I loved the available selections. I have used Smashbox products before. The products are high quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackOct 18, 2026
Website seemed a bit glitchy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Penguin7432
Site Experience FeedbackOct 18, 2026
I signed up for rewards to claim my 15% off checkout and gift, but the 15% off never got taken off my total. Confused, is it because one item was on sale? No explanation was given and it frustrated me.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mindelaa
Site Experience FeedbackOct 18, 2026
WS and as experience to shop. Disappointed I missed free brush and lip gloss and sold out of one item. But I love their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pin
Site Experience FeedbackOct 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rita
Site Experience FeedbackOct 18, 2026
Website wasn't functioning properly - took three tries to get to checkout. I wanted to subscribe, but at checkout it said I could not subscribe unless I signed in. Didn't see easy quick "join " or warning when I hit subscribe that took me to a join page. Poorly designed website. I just checked out as guest - wanted to be done at that point.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
LA
Site Experience FeedbackOct 17, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ji
Site Experience FeedbackOct 17, 2026
the website was fairly easy to navigate. however, several products that I would have liked to purchase were sold out.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chloe
Post-Delivery FeedbackOct 17, 2026
The foundation was not the correct shade to much yellow tones.I
- Overall Rating: 7
- Would Shop Here Again: 3
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
Bluivy
Site Experience FeedbackOct 17, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
My "first time 15% discount and gift" could not be applied. Very sad about that.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Kate
Site Experience FeedbackOct 16, 2026
No problem with finding what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
Good experience would like a little more info on the product performance especially for older skin
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jen
Site Experience FeedbackOct 16, 2026
Site is slow, checkout unclear of what the charges are, site trying to add an extra purchase onto order
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 4
Online Shopper
Post-Delivery FeedbackOct 16, 2026
I love smashbox !! Thank you very happy with ur products.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A