SmartEquine Reviews - 1,200 Post-Delivery Reviews - 9.5/10
SmartEquine Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 90% |
 Neutral | 5% | 4% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartEquine
Showing 1 - 50 of 7,811
Rachel
Site Experience FeedbackJun 24, 2026
Easy to find the product I was looking for along with reviews and sizing info where relevant
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
E
Site Experience FeedbackJun 24, 2026
The website was easy to navigate and had great options. Smartpack is always a pleasure to order from you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy
Site Experience FeedbackJun 24, 2026
It was very easy to find what I was looking for and purchase it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cissy
Site Experience FeedbackJun 24, 2026
This website was the only place I could find the product I was looking for at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FredJones
Site Experience FeedbackJun 24, 2026
The website was easy to use and I found the information I needed about the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shadow
Site Experience FeedbackJun 24, 2026
Easy to use and am confident that I will be happy the product. I wish I could get it quicker but still not bad for a customized item. Express shipping doesn’t really get it to me any sooner even though it costs more. Look forward to seeing how it looks on my Clydesdale.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
sony
Site Experience FeedbackJun 24, 2026
I found what I was looking for right away, compared prices on two other sites and was happy with Smart Pak price.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tyler
Site Experience FeedbackJun 24, 2026
It was easy to find what I was looking for by using the search key.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy to get Colicare
Site Experience FeedbackJun 24, 2026
Easy to use good value
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 24, 2026
I ordered the Shoofly boots for my horse. We have gone through 4 sets so far this season.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
jj
Post-Delivery FeedbackJun 24, 2026
Have always had good experiences shopping with Smartpak.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
RES
Site Experience FeedbackJun 24, 2026
Great, super easy
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Skeeter's Mom
Post-Delivery FeedbackJun 24, 2026
I have ordered Smart Bug Off pellets for my picky aged QH mare to keep the hives and welts of summer at bay. (She's a bay, HA!). Anyhow, this product does seem to help and she will eat it. She will NOT eat powders, so pellets are best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
KL
Site Experience FeedbackJun 24, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JT
Site Experience FeedbackJun 24, 2026
It was easy to find what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 24, 2026
This most recent purchase was to replace an item in my smartpak strip That was wrong. Customer service was quick to fix the issue and expedite the order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Mary
Site Experience FeedbackJun 24, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 24, 2026
When i received my order, the boxes were broken open, torn, and the contents falling out. The boxes and tape used for shipping were not strong enough for UPS combat treatment of the products in question. One bag of Mrs. Pastures cookies is about one fourth crumbs now. So, please triple tape the boxes, or use larger boxes, increase the shipping air bags to protect the contents. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Zebrianne
Post-Delivery FeedbackJun 24, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
WafflesMom
Post-Delivery FeedbackJun 24, 2026
Everything was wonderful. Portion Paks make everything much easier. I travel for work so the significantly decrease the stress of traveling with an dog.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
KR
Site Experience FeedbackJun 24, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jersey
Site Experience FeedbackJun 24, 2026
Very easy to find what I was looking for. Whole site is easy to navigate. Pricing is good and what ever I need always is in stock. Check out is a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJun 23, 2026
It was fine
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
Kenzie
Site Experience FeedbackJun 23, 2026
Easy to use website. Used the wizard quiz. I spent 10 minutes from first entering site to check out. So was very easy for me in my busy day. Love the recurring shipping option so it’s one less thing for me to remember
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nf89
Site Experience FeedbackJun 23, 2026
Easy to use multiple options for each category
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bearcreek
Site Experience FeedbackJun 23, 2026
So far it’s been an easy place to get what I needed
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
JH
Site Experience FeedbackJun 23, 2026
Awesome!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJun 23, 2026
No problems - easy to compare different products to get what I am wanting. Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
Great quality and service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Satisfied
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackJun 23, 2026
worked efficiently for me - lked the intro offer savings a lot!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IndyGirl259
Site Experience FeedbackJun 23, 2026
Smartpak is a very user-friendly website and business. They usually have everything I am looking for and generally have the best pricing and always have the fastest shipping! Smartpak also has the best customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Always easy to use. As well as when I call customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
Great company!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
In ordered the fly predators and they came all wet and none hatched….i also have Spaulding labs send them and no issues their packaging is best
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 23, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackJun 23, 2026
It was fine. Everything quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 23, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Minsbuddy
Site Experience FeedbackJun 23, 2026
Everything went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gracie
Site Experience FeedbackJun 23, 2026
It was quick and easy to find what I was looking for. I just had to log in to my account to checkout which only took a couple seconds.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
CoachAnnie
Site Experience FeedbackJun 23, 2026
SmartPak is always easy to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andi
Site Experience FeedbackJun 23, 2026
As usual, Smartpak has everything I need at great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ELLIE
Site Experience FeedbackJun 23, 2026
Great selection of tack and supplies! Great prices and products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Easy to use, will be back soon!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dina Dear
Site Experience FeedbackJun 23, 2026
Extremely well thought out. Understand what supplements, ingredients, benefits and reviews easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ella
Site Experience FeedbackJun 22, 2026
Great variety of options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kate
Site Experience FeedbackJun 22, 2026
rcrxctvtvtv
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ginger D
Site Experience FeedbackJun 22, 2026
I’ve always found the website to be very easy to use and I’m satisfied with the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diane
Site Experience FeedbackJun 22, 2026
The website is great! I miss having a SmartPak store nearby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lilas Callowayne
Site Experience FeedbackJun 22, 2026
It wasn't necessarily bad but I feel at though it could have been better and even more use friendly simply put.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 5