SmartEquine Reviews - 1,200 Post-Delivery Reviews - 9.4/10
SmartEquine Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 89% |
 Neutral | 5% | 4% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 86% |
Neutral | 10% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartEquine
Showing 1 - 50 of 7,839
KS
Site Experience FeedbackJun 20, 2026
Typically when I use Apple Pay I have to actually select my payment from my phone but it didn’t do that. Makes it inconvenient if I want to change it from my default. But overall enjoy products!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackJun 20, 2026
Super easy to use and compare products, love the vet discount (would likely buy way less without out)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Last time I was on the site years ago there was a great selection of products, now it seems like they are liquidating or something because there are no good apparel items
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Becky
Site Experience FeedbackJun 20, 2026
Very easy to sign up and place order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackJun 20, 2026
I compared the different options and picked the one for the best price with the best deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sophie
Site Experience FeedbackJun 20, 2026
I always love all of my items from smart pack, the shipping is very quick and the website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackJun 20, 2026
I liked that i could find the product in my price range through Smartpak. I want to do what’s best for my mare, but it was looking disappointing when i couldn’t find anything under close to $100 or more. I can’t pay that much. I’m glad smartpak had what i was looking for for a good price and usable amount. I’m praying this product is the answer to my mare’s health issue.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Megs
Site Experience FeedbackJun 20, 2026
Every order I’ve ever made has been quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CoreyMamma
Site Experience FeedbackJun 20, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Charlie (my horse)
Site Experience FeedbackJun 20, 2026
It was very easy to order from SmartEquine. I had no problem finding what I needed and got it ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A.J.
Site Experience FeedbackJun 20, 2026
I'm a long-time SmartPak customer and *love* the way you do what you do! My horse always looks great and the auto-ship makes it all easy. The order history is so helpful as I change his supplements seasonally. SmartPak is also one of my first stops when I need equipment, saddle pads, etc. Today, it took me a bit of hunting around to find his current SmartPak. My credit card had expired so I don't know if that made a difference or not.Once I found it, though, everything was right there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
prettygroovy
Site Experience FeedbackJun 20, 2026
Long time customer, SmartEquine is my first shopping spot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
It’s me
Site Experience FeedbackJun 20, 2026
Very good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Given a $10 off coupon on the website for signing up. Said it would automatically apply in checkout and then checkout said “we cannot apply this coupon”. That’s scammy
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Sammy
Site Experience FeedbackJun 20, 2026
Excellent interaction, easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kittle
Site Experience FeedbackJun 19, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aprilrein
Post-Delivery FeedbackJun 19, 2026
Smart Equine is a really good company to deal with. They have great prices and options for auto orders. Products are always good and they do have a good return policy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
RM
Site Experience FeedbackJun 19, 2026
Easy and clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ponygirl
Site Experience FeedbackJun 19, 2026
I always have a good experience with this company always shop here when I need to order something
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AS62
Post-Delivery FeedbackJun 19, 2026
While my order arrived very quickly, the items were a mess - saddle pads embroidered with my monogram were very sloppy, tons of loose threads in each one that were highly visible
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 7
Miss kitty
Site Experience FeedbackJun 19, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rider
Site Experience FeedbackJun 19, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
wilk4tt
Site Experience FeedbackJun 19, 2026
It was a really good experience. The website was easy to use. Also, these boots came highly recommended from another person at the barn and I can’t wait to get the rep products for my Horse Freedom
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Braveheart
Site Experience FeedbackJun 19, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Relic
Site Experience FeedbackJun 19, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
julz
Site Experience FeedbackJun 19, 2026
it took several times to reset my password
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LW
Site Experience FeedbackJun 19, 2026
IT TOLD ME I HAD A COUPON, BUT THE COUPON DID NOTHING.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Great Customer Service
Post-Delivery FeedbackJun 19, 2026
Great customer service. Knowledgeable and friendly staff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
I like the website! It is easy to find, get information and purchase products!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Deeksmom
Site Experience FeedbackJun 19, 2026
We have used SmartEquine for MANY years. Always reliable and great customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackJun 19, 2026
It was impeccable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
roadrunner
Site Experience FeedbackJun 19, 2026
user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KP
Site Experience FeedbackJun 19, 2026
Great pricing. Liking the new smartequine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hunter Ridge
Site Experience FeedbackJun 19, 2026
picked up. few Items on sale that I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BillieJo
Site Experience FeedbackJun 19, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackJun 19, 2026
Just what my horse needs. Very easy to order. Website easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shann
Site Experience FeedbackJun 18, 2026
I’ve had nothing but good luck finding the right product for my horses!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ella
Site Experience FeedbackJun 18, 2026
It was good and very simple to order everything!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackJun 18, 2026
I love SmartPak. The best way to ensure I receive the best quality supplements in the proper dosages for my horses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HorseLover19
Site Experience FeedbackJun 18, 2026
It was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H Dager
Site Experience FeedbackJun 18, 2026
Love this brand! Great stuff as always and good deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KickOn
Site Experience FeedbackJun 18, 2026
The website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amigo
Site Experience FeedbackJun 18, 2026
Overall good - it takes a long time to research for a specific issue to build smartpaks
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Hazee
Site Experience FeedbackJun 18, 2026
Used my phone to order. The website was very consumer friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet pea
Site Experience FeedbackJun 18, 2026
Great site excited to try some products
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Shelby
Post-Delivery FeedbackJun 18, 2026
I bought a bit for my horse and it delivered the wrong one it wasn’t what I wanted and the website is extremely difficult to manage looking how to return. Not happy!
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 1
Addison
Site Experience FeedbackJun 18, 2026
It was good, i wish on my smartpak in the cart i could add to my smartpak without having to restart the whole building of my smartpak but very happy with the discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patty
Post-Delivery FeedbackJun 18, 2026
The email communication about delivery was excellent. The product was not what I expected. The supplement was a powder which I cannot feed alone. I was expecting pellets and will not order again.
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jimmy
Site Experience FeedbackJun 18, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10