SmartEquine Customer Reviews
SmartEquine holds a 9.4/10 overall rating and 1,139 verified post-delivery reviews on Bizrate.
SmartEquine Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 5% | 7% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartEquine
Showing 1 - 50 of 7,475
Pax
Site Experience FeedbackAug 1, 2026
Such a great experience, very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JackElla
Site Experience FeedbackAug 1, 2026
Best and simplest order process of any retail site I buy from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SWVHJA
Site Experience FeedbackAug 1, 2026
It was fine- as expected. It is becoming more difficult to find wool dress coolers for awards, especially in Pony size. We need about 40 coolers each year.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 1, 2026
First purchase, No problems, very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackAug 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Charlie
Site Experience FeedbackAug 1, 2026
All good found my item and purchased within 5mi s
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No nickname
Site Experience FeedbackAug 1, 2026
Website was easy to use
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Payton
Site Experience FeedbackAug 1, 2026
Good selection of products - but do wish you carried more Equishield from Kinetic Vet.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Kathy
Site Experience FeedbackAug 1, 2026
Your products help my horse to live a healthy life
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chandra
Post-Delivery FeedbackAug 1, 2026
I had heard great things about an equine supplement (4CYTE) and found that SmartEquine offered the best value. Shipping was quick and reasonable—I received my order in less than a week. I truly realized how well it was working when I switched my horses to another supplement for three weeks and noticed their aches returning. I immediately reordered 4CYTE from SmartEquine and have been very pleased with both the product and the service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Red
Site Experience FeedbackAug 1, 2026
I knew what I needed and they always have a good selection. While I didn’t need customer service today, I never hesitate to call if I need Help. Their customer service reps are friendly and knowledgeable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunnie
Site Experience FeedbackAug 1, 2026
Everything went fine. Waiting to see how product works.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SaSa
Site Experience FeedbackAug 1, 2026
I was looking for ivermectin and feel SmartEquine provides reliable brands and products. It makes being a responsible horse owner easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great buy
Post-Delivery FeedbackAug 1, 2026
Easy to order, fast shipping, great descriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Oceans
Site Experience FeedbackAug 1, 2026
Excellent interaction all around
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Smiley
Post-Delivery FeedbackAug 1, 2026
I had to update my payment info and order some additional outsmart. Great customer service!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Nasusgaj
Post-Delivery FeedbackAug 1, 2026
I always order from smart equine. The shipping is fast and the prices are always the lowest. I really appreciate the Smartpak discount as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
LabRottieMomma
Site Experience FeedbackAug 1, 2026
It was very simple to find what I was looking for and I have always been satisfied with my purchases with SmartPak.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sysco’s mom
Site Experience FeedbackAug 1, 2026
I loved the selection of products and ease it was to find information about each.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H
Site Experience FeedbackAug 1, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jhdoublebar
Site Experience FeedbackJul 31, 2026
Easy to find the product and purchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ellie
Post-Delivery FeedbackJul 31, 2026
As usual I have always had a good experience with Smart Equine. Staff is always friendly & knowledgeable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Casey
Site Experience FeedbackJul 31, 2026
Good, easy to use. A coupon thought should have worked didn’t
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 31, 2026
I love Smart pak. I have been a customer for a long time. If i have trouble finding a size they are just a phone call away to happily help.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Nichole
Post-Delivery FeedbackJul 31, 2026
Comparing products online could be a little bit easier, but otherwise it’s very straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Emmys Mom
Site Experience FeedbackJul 31, 2026
Easy ordering and management of authorship!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
I love SmartPaks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
vi
Site Experience FeedbackJul 31, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cash
Site Experience FeedbackJul 31, 2026
Large selection, very educational
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emma
Site Experience FeedbackJul 31, 2026
I enjoy smart pack
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackJul 31, 2026
Quick easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vickie
Site Experience FeedbackJul 30, 2026
I was confused when I created a password after I had already selected PAY. I kept doing it over and over and then figured I had to hit the PAY button again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Horse lady
Site Experience FeedbackJul 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Macy
Site Experience FeedbackJul 30, 2026
I’ve been buying from SmartPak for years, and I’ve been happy with every order. My packages always arrive on time and in perfect condition, and the quality of their products has never disappointed me. SmartCalm Ultra has helped get my horse and me through some stressful show days, and it’s a product I continue to trust. I really appreciate SmartPak’s professionalism, reliability, and quality, and I’ll definitely continue to be a loyal customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
I think i am ordering a set of 4 but the site only says 1 so hope i will get a set of 4.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Gracie
Site Experience FeedbackJul 30, 2026
i have had nothing but good experiences with smart pak
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KJ5K
Site Experience FeedbackJul 30, 2026
Everything is great. I love that I can call if I have a question and get a real person who is knowledgeable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bayesian’s Mom
Site Experience FeedbackJul 30, 2026
I love Smart Equine’s halter and bridle plates.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bear
Post-Delivery FeedbackJul 30, 2026
Customer service is excellent. The ordering process is easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Cowboy Bob
Site Experience FeedbackJul 30, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 30, 2026
very easy. product is for my granddaughter
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
wildfire
Site Experience FeedbackJul 30, 2026
Easy to order what I need for my horse's changing needs.... I've got two older and two younger so it's never ending. :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Post-Delivery FeedbackJul 30, 2026
The mallanders on my horse seems improved.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Fast and orderly.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
a little confusing
Site Experience FeedbackJul 30, 2026
I'm confused if I got the best price there were 2 promos and I couldn't figure out which was the best for what I was buying. I also don't know if the little packs are a better buy than the bucket. I'm not a fan of the little packs but I like the auto ship.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Slong
Post-Delivery FeedbackJul 30, 2026
So glad the SmartStride pellets came back in stock they make a huge difference in our horse.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
ambergm
Post-Delivery FeedbackJul 30, 2026
Shopping on SmartEquine is always a good experience. They have a great selection, competative pricing, and good shipping options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Liv
Site Experience FeedbackJul 30, 2026
great, straightforward. love this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Irish
Post-Delivery FeedbackJul 30, 2026
I own and operate a boarding stable. Everyone here uses SmartPak! It definitely makes my life so much easier! We all Smartpak our horses supplements. No more scooping and measuring from a ton of containers!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A