SmartEquine Customer Reviews
SmartEquine holds a 9.3/10 overall rating and 1,124 verified post-delivery reviews on Bizrate.
SmartEquine Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 5% | 7% |
 Negative | 7% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartEquine
Showing 1 - 50 of 7,417
Mak
Site Experience FeedbackAug 6, 2026
Very easy to use! Some out of stock needed items but overall still very nice!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hannah
Site Experience FeedbackAug 6, 2026
Love being able to search by color and sort by newest to oldest
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cee
Site Experience FeedbackAug 6, 2026
Your website is well designed and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ally
Post-Delivery FeedbackAug 6, 2026
Needed boots for my horse. Viewed website as how to Measure. Discussed with sustainer support, as to best size. They didn’t fit. Return to company
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 4
Online Shopper
Post-Delivery FeedbackAug 6, 2026
I’ve used your company in the past with show horses. You have always been very reliable. I’m very comfortable with your company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Hilltop108
Site Experience FeedbackAug 6, 2026
I am overall pleased with how easy the process was to get my horse started on smart packs
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
K
Site Experience FeedbackAug 6, 2026
Website quickly took me too what I asked for correctly the first time. Prices were reasonable , Check out was eazy and options were easy to see and select.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 6, 2026
I found what I wanted and bought it. It's great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 6, 2026
Very positive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MC
Site Experience FeedbackAug 6, 2026
Pretty easy to purchase what I needed and should arrive within a reasonable amount of time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Dani
Site Experience FeedbackAug 6, 2026
Need to entice my horse to drink more water
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Piper
Site Experience FeedbackAug 6, 2026
Easy to find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy
Post-Delivery FeedbackAug 6, 2026
Our experience purchasing was fine was slow to arrive but did arrive when they said it would. I felt item was expensive because new technology is suppose
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Lindy
Site Experience FeedbackAug 6, 2026
Easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krickett
Site Experience FeedbackAug 6, 2026
Wish they had a joint/muscle options or a joint/ hoof growth combo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skidoooqueen
Site Experience FeedbackAug 6, 2026
it was extremely fantastic navigate and very helpful to compare items. Love that you can do the smart packs that are broken down and easy to feed while away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Degennaro17@yahoo.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 6, 2026
Easy to find what I want and navigate the website. Orders are delivered timely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
KRL
Site Experience FeedbackAug 5, 2026
I love shopping smart equine. The website is easy to navigate and you have a great selection of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
KB
Site Experience FeedbackAug 5, 2026
Good Was looking for product and it was not available on Amazon
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ally
Site Experience FeedbackAug 5, 2026
Wonderful experience finding everything I needed. Great deals!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
Every thing was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MH24
Site Experience FeedbackAug 5, 2026
I am happy I was able to find what I was looking for, but would like to see more brand options on all apparel from the site.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Cowgirl Agosa
Site Experience FeedbackAug 5, 2026
Anything for my horses to keep them happy and healthy, keeps me happy.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Love the product selection and customer support staff, always so kind & knowledgeable
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Optimistic
Site Experience FeedbackAug 5, 2026
Ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Leslie
Post-Delivery FeedbackAug 5, 2026
The fly mask is great quality and I loved that I could get it monogrammed. Will continue to purchase this product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Quin
Site Experience FeedbackAug 5, 2026
It was easy to find what I was looking for. Checkout was simple.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 5, 2026
SmartPak is THE place for horse and rider shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackAug 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
This interaction was good. I had to change auto ship because I was unable to change my product size on my auto ship.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ebeth
Site Experience FeedbackAug 5, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SK
Site Experience FeedbackAug 5, 2026
Great experience, would love more smartpak options
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SM
Site Experience FeedbackAug 4, 2026
I wish there were more helmets but overall good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 4, 2026
I ordered some small buckets that were supposed to be burgundy in color. I was hoping they would match my other burgundy buckets (which is the color for my vet clinic) but these buckets are more like a pinkish/red color. They definitely do not match my other buckets. I also ordered some Canter mane and tail spray, which was in the same shipping box with these buckets and a salt lick on a rope. The salt lick dented the Canter spray bottle in multiple locations. Was hoping to get a replacement for the Canter spray and maybe see about returning the odd colored buckets.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 4
- Customer Support: 5
Online Shopper
Site Experience FeedbackAug 4, 2026
I was looking for suspensory support boots and perhaps it was that I used bad search terms but only one came up. Then I did a google search for them and saw that you guys had more options. So I'm not sure what's up with the search.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 4, 2026
Smart Equine has a wide variety of products and I can usually find what I am looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
PONYMOON
Site Experience FeedbackAug 4, 2026
I always find everything I need in a fraction of the time on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bangs
Site Experience FeedbackAug 4, 2026
Very well. I like that is recommends supplements for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TD
Site Experience FeedbackAug 4, 2026
Great discounts for autistic. Great interactions overall
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 4, 2026
Very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BG
Site Experience FeedbackAug 4, 2026
Happy with time it took to order and finalize.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The fisher’s
Site Experience FeedbackAug 4, 2026
I have no complaints! Everything was easy to do and I appreciate the patience of the team members!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelby
Site Experience FeedbackAug 4, 2026
Love the ease of access and use of smartpaks. My only concern is how long shipping takes. Typically more than a week to receive products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Avery
Site Experience FeedbackAug 4, 2026
It was all good. Thanks for the wraps being a good choice.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fox Fire
Site Experience FeedbackAug 4, 2026
It was fine. No issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Fancy Meadows
Site Experience FeedbackAug 4, 2026
Love the product, ease of website navigation and checkout and quick delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10