SmartEquine Customer Reviews
SmartEquine holds a 9.4/10 overall rating and 1,110 verified post-delivery reviews on Bizrate.
SmartEquine Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 88% |
 Neutral | 5% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartEquine
Showing 1 - 50 of 7,358
Leslie M
Site Experience FeedbackAug 12, 2026
Easy to use. Took me no time to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CeCe
Site Experience FeedbackAug 12, 2026
easy to navigate; easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jayelle
Site Experience FeedbackAug 12, 2026
I gave my email address because the website said I'd get $10 off this order if I did. It said it could be applied at checkout. There was no information about how to apply it when I checked out and it was never applied to my order. I find that very dishonest.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 12, 2026
Great experience had just what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debster
Site Experience FeedbackAug 12, 2026
Good experience online as all of my info was already present I’m glad that vitamin E comes in 5000mg
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackAug 12, 2026
I love shopping at smart equine! The experience is easy and customer service is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackAug 12, 2026
your products have helped my horse. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Consumer
Site Experience FeedbackAug 12, 2026
Easy to find what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
maskona
Site Experience FeedbackAug 12, 2026
The website is easy to navigate. The only negative thing to say is when I have my shipment delivered to the barn, it can take as long as two weeks -- but I know I could just have it shipped by itself and pay the postage. Just annoying that it can take that long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
I receive too many emails from SmartEquine. The product I receive is just what I want and I am very happy with it and the auto ship.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
phoenix
Site Experience FeedbackAug 12, 2026
overall excellent
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Great deal and great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mtngirl1971
Site Experience FeedbackAug 12, 2026
I found what I was looking for... ended up ordering completely different product.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Blue
Post-Delivery FeedbackAug 12, 2026
I bought a Panacure power pack and Smart Pak had the best price. It was packaged well so it wasn’t damaged when it arrived. I’ve looked into their supplements though, and I’m not loving their ingredients list. It’s not that I don’t think the supplements would work. I just don’t like preservatives, fillers, or any sort of synthetics going into my horses. I just put them on a feed that doesn’t have all the “junk” in it, so I definitely wouldn’t want to just add it all back with a supplement. I’d use mad barn for supplements. Theirs are clean and work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: N/A
LGration
Site Experience FeedbackAug 12, 2026
after fixing initial problems, it then went as expected.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Debbie
Post-Delivery FeedbackAug 12, 2026
Great customer support!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Honey
Site Experience FeedbackAug 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Star
Site Experience FeedbackAug 11, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Post-Delivery FeedbackAug 11, 2026
I have 3 mini ponies whose health issues require minimal sugar intake. They love these treats and I am comfortable letting them enjoy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
BR
Site Experience FeedbackAug 11, 2026
Fairly easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
katiew
Site Experience FeedbackAug 11, 2026
overall good, but shipping estimates seem odd. the economy was estimated to get here sooner than standard shipping methods.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
abs
Site Experience FeedbackAug 11, 2026
amazing items to choose from can't wait to get my first product! love the website so easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 11, 2026
Fly boots oversized is not oversize at all. Disappointing hoping they would be a true oversize
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Bee
Site Experience FeedbackAug 11, 2026
Easy Checkout. No issues. Wish there were more promo codes available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betsy
Site Experience FeedbackAug 11, 2026
Very easy , fast and you have all products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mweiss
Site Experience FeedbackAug 11, 2026
I enjoy the ease of finding what i am looking for along with being able to have it shipped with an existing order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackAug 11, 2026
No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pittsboro
Site Experience FeedbackAug 11, 2026
Easy to navigate and checkout
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 11, 2026
all good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
GP
Site Experience FeedbackAug 11, 2026
Very quick and easy, love the thoroughness
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
judy
Site Experience FeedbackAug 10, 2026
My horses had several fly masks, but they are actually wearing out. This is a change, they used to get destroyed by their neighbors. Either they are getting older and more wise, or the masks are made stronger.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Fast & easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Franny
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mandyk
Site Experience FeedbackAug 10, 2026
I will always order from them the customer service is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rex
Site Experience FeedbackAug 10, 2026
Love Smart Equine - hoping they can keep things in stock - I know many rely upon their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OTBS
Site Experience FeedbackAug 10, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Good experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Katie
Site Experience FeedbackAug 10, 2026
Clear description of products and overall positive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Winter
Site Experience FeedbackAug 10, 2026
My interaction with the website was fine no problems
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kelly M
Site Experience FeedbackAug 10, 2026
My friend is having financial issues and her horse just got out of the hospital. I am going to gift her the Ulcergard. It's nice to save money with the 6 pack.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackAug 10, 2026
So good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KP
Post-Delivery FeedbackAug 10, 2026
It was quiet the sticker shock, it went from 25.00 to 38.00 a package, not sure if I can continue to purchase this item when the price is so high
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackAug 10, 2026
HAVE USED SMARTPAK ON PREVIOUS HORSES AND BEEN GOOD SERVICE & GOODS
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 10, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikie
Post-Delivery FeedbackAug 10, 2026
Always have great results from the products that I purchase from SmartEquine. Always a pleasure to call in my order. Great people! I recommend them every time my friends are in need of horse products. Can’t think of anything bad to report.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
cope
Site Experience FeedbackAug 10, 2026
Very easy to navigate the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hoofgirl
Site Experience FeedbackAug 9, 2026
Promotions were a little unclear, but eventually figured it out
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 9, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10