SmartEquine Customer Reviews
SmartEquine holds a 9.3/10 overall rating and 1,131 verified post-delivery reviews on Bizrate.
SmartEquine Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 5% | 7% |
 Negative | 7% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartEquine
Showing 1 - 50 of 7,438
SM
Site Experience FeedbackAug 4, 2026
I wish there were more helmets but overall good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 4, 2026
I ordered some small buckets that were supposed to be burgundy in color. I was hoping they would match my other burgundy buckets (which is the color for my vet clinic) but these buckets are more like a pinkish/red color. They definitely do not match my other buckets. I also ordered some Canter mane and tail spray, which was in the same shipping box with these buckets and a salt lick on a rope. The salt lick dented the Canter spray bottle in multiple locations. Was hoping to get a replacement for the Canter spray and maybe see about returning the odd colored buckets.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 4
- Customer Support: 5
Online Shopper
Site Experience FeedbackAug 4, 2026
I was looking for suspensory support boots and perhaps it was that I used bad search terms but only one came up. Then I did a google search for them and saw that you guys had more options. So I'm not sure what's up with the search.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 4, 2026
Smart Equine has a wide variety of products and I can usually find what I am looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
PONYMOON
Site Experience FeedbackAug 4, 2026
I always find everything I need in a fraction of the time on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bangs
Site Experience FeedbackAug 4, 2026
Very well. I like that is recommends supplements for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TD
Site Experience FeedbackAug 4, 2026
Great discounts for autistic. Great interactions overall
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 4, 2026
Very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BG
Site Experience FeedbackAug 4, 2026
Happy with time it took to order and finalize.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The fisher’s
Site Experience FeedbackAug 4, 2026
I have no complaints! Everything was easy to do and I appreciate the patience of the team members!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelby
Site Experience FeedbackAug 4, 2026
Love the ease of access and use of smartpaks. My only concern is how long shipping takes. Typically more than a week to receive products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Avery
Site Experience FeedbackAug 4, 2026
It was all good. Thanks for the wraps being a good choice.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fox Fire
Site Experience FeedbackAug 4, 2026
It was fine. No issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Fancy Meadows
Site Experience FeedbackAug 4, 2026
Love the product, ease of website navigation and checkout and quick delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
4Horses
Post-Delivery FeedbackAug 4, 2026
Nice product, fly masks fit better and protect better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
HeyJude
Site Experience FeedbackAug 4, 2026
It was great! I’m definitely going to keep shopping here. I’ve heard so many wonderful things about these products, and so far they haven’t disappointed. The prices seem fair, and with all the great reviews and positive results, I feel confident recommending them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blue
Site Experience FeedbackAug 4, 2026
Finding what I needed was easy. The $20 off referral codes are nice. The $10 off welcome discount was nice. The website was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Roger
Site Experience FeedbackAug 4, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
No complaints
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Deaner
Site Experience FeedbackAug 4, 2026
Extremely easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
It's very easy. My entire barn uses Smart Gut.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blue heron paint horses
Site Experience FeedbackAug 3, 2026
Search function was easy to use. You were helpful reminding me that I was eligible for a discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lindsey
Site Experience FeedbackAug 3, 2026
Everything was well laid out and easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cee
Site Experience FeedbackAug 3, 2026
Smart Equine is a very easy to navigate website. Thank goodness! Their products are top notch and if the web site was laborious I would be shopping somewhere else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley V
Site Experience FeedbackAug 3, 2026
I was able to find the supplement I wanted right ash
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chip
Post-Delivery FeedbackAug 3, 2026
My vet reccomended this for my horse. Love the packaging.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Georgia
Site Experience FeedbackAug 3, 2026
Very easy to use. Also because I trust smart pak products, it was easy to find the right supplement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
Pricing is always good and deliver in a timely fashion
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
chris
Site Experience FeedbackAug 3, 2026
the website is amazing, always great deals to find and the Perks are awesome. Website is very easy to navigate and compare products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
it is always great. its easy to find what you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
I have used SmartPak/ Smartequine since the beginning of the company. Great product and service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
Cin size fly boots correct fit for QH with thin legs
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sue
Site Experience FeedbackAug 3, 2026
The experience was good. I found what I needed quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah C
Site Experience FeedbackAug 2, 2026
I wish there was more selection of riding clothing, and also I was looking for Kerrits waterproof sneakers, but otherwise I love everything about Smartpak!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackAug 2, 2026
I like the website and ease of order, but the filter options could use some enhancement to filter for multiple things and search easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jude
Site Experience FeedbackAug 2, 2026
Easy, efficient, good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beebee
Site Experience FeedbackAug 2, 2026
One product is coming in a couple days but product i really need is taking 8 days☹️
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Patty
Site Experience FeedbackAug 2, 2026
Was recommended to purchase a leather halter from smartpak due to quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J&G14
Site Experience FeedbackAug 2, 2026
It was easy to look up items and decide. Easy to purchase through checkout
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
C
Site Experience FeedbackAug 2, 2026
Found what I was looking for quickly. The options for purchase, having the day supply labeled is helpful when counting for multiple horses
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brenda
Site Experience FeedbackAug 2, 2026
The process was easy. Bit of difficulty find the correct replacement peice
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 2, 2026
Great website, easy to navigate. Great pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pixie
Site Experience FeedbackAug 2, 2026
It was amazing, super easy to find what I needed. Nice to make it auto ship.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparrow
Site Experience FeedbackAug 2, 2026
My horses needs change all the time, but there is always something I need from Smartpak
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 2, 2026
Rachel was helpful !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poppy M
Site Experience FeedbackAug 2, 2026
Everything is very easy to use and the products are top notch!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackAug 2, 2026
My experience was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeeDee
Site Experience FeedbackAug 2, 2026
Easy to find what I’m looking for and good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10