SmartEquine Reviews - 1,198 Post-Delivery Reviews - 9.4/10
SmartEquine Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 88% |
 Neutral | 5% | 5% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 86% |
Neutral | 10% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartEquine
Showing 1 - 50 of 7,831
Oregon Horse girl
Site Experience FeedbackJun 21, 2026
I won a gift card so I went to the site to find something to buy. I have heard of SmartPak but figured it was more expensive than I want to spend. It is not as high as I thought and the ability to customize the paks is great.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Birdie
Site Experience FeedbackJun 21, 2026
Loved the comparison ability with supplements and the wizard, it made selection the supplements my mare needs a breeze! Excellent and helpful site that was easy to navigate. Very happy and confident with my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Steffi
Site Experience FeedbackJun 21, 2026
Product I needed was easy to find.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Gonzo1
Site Experience FeedbackJun 21, 2026
Very satisfied overall using this website easy to use and purchase products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Erica
Site Experience FeedbackJun 21, 2026
Very easy to shop and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mother Faith
Site Experience FeedbackJun 21, 2026
Ez to use. Hope the items I ordered will help.my.horse
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hopelesslyretro
Site Experience FeedbackJun 21, 2026
Had some trouble adding a new horse. And then I noticed I misspelled his name and couldn’t figure out how to correct it such I just added him again with the correct spelling.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Alex
Site Experience FeedbackJun 21, 2026
Very smooth transaction. Website easy to navigate and found exactly what I needed for my horse, Nova.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DB Louie
Post-Delivery FeedbackJun 21, 2026
I purchased a Wishing Well Services LTD slow pasture feeder through SmartEquine and had issues with Fed Ex Freight delivery (no tracking info provided). While I was awaiting delivery, I called Smart Equine and spoke the Randi to find out more about the timing of the delivery. She was AMAZING with her customer service. Although she couldn’t provide me with tracking information since the product was shipped direct from the manufacturer, she found a phone number for me to call for the local Fed Ex Freight location and I was able to speak with someone who told me the delivery would arrive within an hour. The delivery came as scheduled and I couldn’t be happier with the product. Huge kudos to Randi for the help she provided. It took all of the stress away from and otherwise difficult situation!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Jill
Site Experience FeedbackJun 21, 2026
Website easy to navigate and product was exactly what I needed, and I got free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
User-friendly website, an excellent range of products, prompt delivery—what more can you ask for? 😊
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
MollyC22
Site Experience FeedbackJun 21, 2026
Loved it! Love smartpak and their customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PeachyAB
Site Experience FeedbackJun 21, 2026
I love smart pak fly masks and the variety they come in. I have 23 horses, so the variety makes it easier to keep track of which belongs to who.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Aleks
Site Experience FeedbackJun 21, 2026
Good experience no issues or complaints to report.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great products from knowledgeable horse owners
Site Experience FeedbackJun 21, 2026
Great products, knowledgeable, efficient, personable and professional customer service and great shipping and return options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
William
Site Experience FeedbackJun 21, 2026
The SmartEquine site is easy to use and checkout is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kel
Site Experience FeedbackJun 21, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BellaBo
Site Experience FeedbackJun 21, 2026
I was searching for Sony to help with welts on my horse from bug bites and m search led me to SmartPal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brooke
Post-Delivery FeedbackJun 21, 2026
Really liked the fly boots. Not a huge of the fly sheet but I will still use it if it works for a different horse.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Order Confirmation emails would be greatly appreciated! I have NEVER received one…
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KS
Site Experience FeedbackJun 20, 2026
Typically when I use Apple Pay I have to actually select my payment from my phone but it didn’t do that. Makes it inconvenient if I want to change it from my default. But overall enjoy products!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackJun 20, 2026
Super easy to use and compare products, love the vet discount (would likely buy way less without out)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Last time I was on the site years ago there was a great selection of products, now it seems like they are liquidating or something because there are no good apparel items
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Becky
Site Experience FeedbackJun 20, 2026
Very easy to sign up and place order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackJun 20, 2026
I compared the different options and picked the one for the best price with the best deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sophie
Site Experience FeedbackJun 20, 2026
I always love all of my items from smart pack, the shipping is very quick and the website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackJun 20, 2026
I liked that i could find the product in my price range through Smartpak. I want to do what’s best for my mare, but it was looking disappointing when i couldn’t find anything under close to $100 or more. I can’t pay that much. I’m glad smartpak had what i was looking for for a good price and usable amount. I’m praying this product is the answer to my mare’s health issue.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Megs
Site Experience FeedbackJun 20, 2026
Every order I’ve ever made has been quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CoreyMamma
Site Experience FeedbackJun 20, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Charlie (my horse)
Site Experience FeedbackJun 20, 2026
It was very easy to order from SmartEquine. I had no problem finding what I needed and got it ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A.J.
Site Experience FeedbackJun 20, 2026
I'm a long-time SmartPak customer and *love* the way you do what you do! My horse always looks great and the auto-ship makes it all easy. The order history is so helpful as I change his supplements seasonally. SmartPak is also one of my first stops when I need equipment, saddle pads, etc. Today, it took me a bit of hunting around to find his current SmartPak. My credit card had expired so I don't know if that made a difference or not.Once I found it, though, everything was right there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
prettygroovy
Site Experience FeedbackJun 20, 2026
Long time customer, SmartEquine is my first shopping spot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
It’s me
Site Experience FeedbackJun 20, 2026
Very good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Given a $10 off coupon on the website for signing up. Said it would automatically apply in checkout and then checkout said “we cannot apply this coupon”. That’s scammy
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Sammy
Site Experience FeedbackJun 20, 2026
Excellent interaction, easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kittle
Site Experience FeedbackJun 19, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aprilrein
Post-Delivery FeedbackJun 19, 2026
Smart Equine is a really good company to deal with. They have great prices and options for auto orders. Products are always good and they do have a good return policy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
RM
Site Experience FeedbackJun 19, 2026
Easy and clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ponygirl
Site Experience FeedbackJun 19, 2026
I always have a good experience with this company always shop here when I need to order something
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AS62
Post-Delivery FeedbackJun 19, 2026
While my order arrived very quickly, the items were a mess - saddle pads embroidered with my monogram were very sloppy, tons of loose threads in each one that were highly visible
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 7
Miss kitty
Site Experience FeedbackJun 19, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rider
Site Experience FeedbackJun 19, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
wilk4tt
Site Experience FeedbackJun 19, 2026
It was a really good experience. The website was easy to use. Also, these boots came highly recommended from another person at the barn and I can’t wait to get the rep products for my Horse Freedom
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Braveheart
Site Experience FeedbackJun 19, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Relic
Site Experience FeedbackJun 19, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
julz
Site Experience FeedbackJun 19, 2026
it took several times to reset my password
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LW
Site Experience FeedbackJun 19, 2026
IT TOLD ME I HAD A COUPON, BUT THE COUPON DID NOTHING.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Great Customer Service
Post-Delivery FeedbackJun 19, 2026
Great customer service. Knowledgeable and friendly staff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
I like the website! It is easy to find, get information and purchase products!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9