SmartEquine Reviews - 1,195 Post-Delivery Reviews - 9.4/10
SmartEquine Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 5% | 4% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 10% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartEquine
Showing 1 - 50 of 7,808
Kat
Site Experience FeedbackJun 23, 2026
It was fine
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
Kenzie
Site Experience FeedbackJun 23, 2026
Easy to use website. Used the wizard quiz. I spent 10 minutes from first entering site to check out. So was very easy for me in my busy day. Love the recurring shipping option so it’s one less thing for me to remember
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nf89
Site Experience FeedbackJun 23, 2026
Easy to use multiple options for each category
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bearcreek
Site Experience FeedbackJun 23, 2026
So far it’s been an easy place to get what I needed
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
JH
Site Experience FeedbackJun 23, 2026
Awesome!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJun 23, 2026
No problems - easy to compare different products to get what I am wanting. Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
Great quality and service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Satisfied
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackJun 23, 2026
worked efficiently for me - lked the intro offer savings a lot!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IndyGirl259
Site Experience FeedbackJun 23, 2026
Smartpak is a very user-friendly website and business. They usually have everything I am looking for and generally have the best pricing and always have the fastest shipping! Smartpak also has the best customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Always easy to use. As well as when I call customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
Great company!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
In ordered the fly predators and they came all wet and none hatched….i also have Spaulding labs send them and no issues their packaging is best
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 23, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackJun 23, 2026
It was fine. Everything quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 23, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Minsbuddy
Site Experience FeedbackJun 23, 2026
Everything went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gracie
Site Experience FeedbackJun 23, 2026
It was quick and easy to find what I was looking for. I just had to log in to my account to checkout which only took a couple seconds.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
CoachAnnie
Site Experience FeedbackJun 23, 2026
SmartPak is always easy to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andi
Site Experience FeedbackJun 23, 2026
As usual, Smartpak has everything I need at great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ELLIE
Site Experience FeedbackJun 23, 2026
Great selection of tack and supplies! Great prices and products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Easy to use, will be back soon!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dina Dear
Site Experience FeedbackJun 23, 2026
Extremely well thought out. Understand what supplements, ingredients, benefits and reviews easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ella
Site Experience FeedbackJun 22, 2026
Great variety of options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kate
Site Experience FeedbackJun 22, 2026
rcrxctvtvtv
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ginger D
Site Experience FeedbackJun 22, 2026
I’ve always found the website to be very easy to use and I’m satisfied with the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diane
Site Experience FeedbackJun 22, 2026
The website is great! I miss having a SmartPak store nearby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lilas Callowayne
Site Experience FeedbackJun 22, 2026
It wasn't necessarily bad but I feel at though it could have been better and even more use friendly simply put.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Good product and good service
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Cluy
Site Experience FeedbackJun 22, 2026
I love how easy the return is and I love that you get store credit. I wish the sizing was more accurate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Website was very clean and simple too use.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ABill
Post-Delivery FeedbackJun 22, 2026
Mud Defender lotion-one of the best products I have used on mud fever. I have an extremely sensitive skin TB and this product not only was soothing to his skin, the mud fever softened and scabs would just fall off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Shell
Post-Delivery FeedbackJun 22, 2026
Happy with all the choices in supplements they have. Love having some great discounts along the way too.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Moon and Cappy’s stable groom
Site Experience FeedbackJun 22, 2026
Wanted to purchase more Smartpak fly leg wraps because they really work and take a beating. They wash up nicely too. Surprised by the pretty color choices that are different than last year.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
TLC
Site Experience FeedbackJun 22, 2026
I had changed the shipping address for our auto ship but it was never shipped so I came on the site to see that it didnt update so starting the autoship again today.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
caretaker
Site Experience FeedbackJun 22, 2026
always easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 22, 2026
I have bought all my fly masks from Smart Equine and have been very satisfied with size, quality and ease of ordering online. While other fly mask may be a little cheaper, the quality idoes not compare and I have found it hard to fit my horse. I will continue to buy these fly masks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
PonyMomLife
Site Experience FeedbackJun 22, 2026
Magic Cushion was out of stock, with a delayed shipment of over a month. I didn't purchase and set up a subscription because of this. There are product on Chewy, like the Magic Cushion, which is affiliated with SP, but the cost was higher. There is no incentive to purchase Ulcergard multipacks because the savings isn't worth it.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Aspen
Site Experience FeedbackJun 22, 2026
I ordered some supplements. I’m excited to see if the smartpak makes my day-to-day life easier.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Oregon Horse girl
Site Experience FeedbackJun 21, 2026
I won a gift card so I went to the site to find something to buy. I have heard of SmartPak but figured it was more expensive than I want to spend. It is not as high as I thought and the ability to customize the paks is great.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Birdie
Site Experience FeedbackJun 21, 2026
Loved the comparison ability with supplements and the wizard, it made selection the supplements my mare needs a breeze! Excellent and helpful site that was easy to navigate. Very happy and confident with my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Steffi
Site Experience FeedbackJun 21, 2026
Product I needed was easy to find.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Gonzo1
Site Experience FeedbackJun 21, 2026
Very satisfied overall using this website easy to use and purchase products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Erica
Site Experience FeedbackJun 21, 2026
Very easy to shop and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mother Faith
Site Experience FeedbackJun 21, 2026
Ez to use. Hope the items I ordered will help.my.horse
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hopelesslyretro
Site Experience FeedbackJun 21, 2026
Had some trouble adding a new horse. And then I noticed I misspelled his name and couldn’t figure out how to correct it such I just added him again with the correct spelling.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Alex
Site Experience FeedbackJun 21, 2026
Very smooth transaction. Website easy to navigate and found exactly what I needed for my horse, Nova.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DB Louie
Post-Delivery FeedbackJun 21, 2026
I purchased a Wishing Well Services LTD slow pasture feeder through SmartEquine and had issues with Fed Ex Freight delivery (no tracking info provided). While I was awaiting delivery, I called Smart Equine and spoke the Randi to find out more about the timing of the delivery. She was AMAZING with her customer service. Although she couldn’t provide me with tracking information since the product was shipped direct from the manufacturer, she found a phone number for me to call for the local Fed Ex Freight location and I was able to speak with someone who told me the delivery would arrive within an hour. The delivery came as scheduled and I couldn’t be happier with the product. Huge kudos to Randi for the help she provided. It took all of the stress away from and otherwise difficult situation!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10