SmartPak Customer Reviews
SmartPak holds a 9.4/10 overall rating and 1,072 verified post-delivery reviews on Bizrate.
SmartPak Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 5% | 4% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 88% |
Neutral | 10% | 10% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for SmartPak
Showing 1 - 50 of 7,119
Online Shopper
Site Experience FeedbackSep 3, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vane
Site Experience FeedbackSep 3, 2026
Very easy to place order. Discount codes all worked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackSep 3, 2026
It was not immediately obvious how to edit the smsrtpaks.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Claire
Site Experience FeedbackSep 3, 2026
The login process was a bit redundant when trying to link paypal
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
J
Site Experience FeedbackSep 3, 2026
I enjoy shopping with smarkpak - Great products, easy to use website and fast delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dex
Site Experience FeedbackSep 3, 2026
Price was so low I wasn't sure if this was a legit site. Googled it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lizzy
Site Experience FeedbackSep 3, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 3, 2026
I will never buy a blanket from another company again, having blanket warranty is priority for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Mstlvdogs
Site Experience FeedbackSep 3, 2026
I was happy to see I could ship it directly to the barn
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bud
Site Experience FeedbackSep 3, 2026
It was easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Kara
Site Experience FeedbackSep 3, 2026
Great options and affordability!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
It was hard to figure out how to simply start a horse on Smartpaks. I kept getting forced to the wizard. I did not like that. I have been doing business with you for years. I don't want the wizard.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
RK
Post-Delivery FeedbackSep 3, 2026
Smartpak has excellent customer service on the phone, they know their products well and will spend all the time you need to find a product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Ease of website
Site Experience FeedbackSep 3, 2026
Love smartpak website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aubrey
Site Experience FeedbackSep 3, 2026
Very easy interface and easy to sign up for t h e colicare program.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lance
Site Experience FeedbackSep 3, 2026
Great! And a great deal! Extra 20% was a pleasant surprise!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackSep 3, 2026
It was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hazel
Site Experience FeedbackSep 3, 2026
Love the Labor Day sale! Wish could get faster shipping cheaper :/ but overall, always love smartpak and the experiences I’ve had when I call in with a question or issue, keeps me coming back !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DP
Site Experience FeedbackSep 3, 2026
Easy user experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
HorseHeart24
Site Experience FeedbackSep 3, 2026
Easy to use and clear instructions on how to use the discount code before checkout.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dancer's Mom
Site Experience FeedbackSep 3, 2026
SmartPak is convenient and the customer service is great! My horses love their supplements!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackSep 3, 2026
The website is easy to navigate. I can always find what I need for my horse, cat, and dogs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sorite
Site Experience FeedbackSep 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
All good. Had to reset password bc I forgot but it was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Post-Delivery FeedbackSep 2, 2026
This is an excellent product and a very good price. I will buy it again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Piston
Site Experience FeedbackSep 2, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brenda
Site Experience FeedbackSep 2, 2026
Had an auto ship coming up soon but wanted to apply the 20% Labor Day promo so cancelled existing auto ship and reordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Easy and helpful research on gut supplement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Madison
Site Experience FeedbackSep 2, 2026
Everything was great! Love shopping at smartpak!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Newport
Site Experience FeedbackSep 2, 2026
I don’t like surveys. Nice website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nat
Site Experience FeedbackSep 2, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stella
Site Experience FeedbackSep 2, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
DCurry
Site Experience FeedbackSep 2, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barbsy
Site Experience FeedbackSep 2, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Sophia
Site Experience FeedbackSep 2, 2026
Super Nice and easy to select item and buy it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
No problem so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackpot
Site Experience FeedbackSep 2, 2026
Very easy to use and was very clear on instructions
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackSep 2, 2026
Website is very user friendly, and pricing of the desired hoof product is reasonable. Have a mare prone to laminitis issues and needed a quality product that works. Thank you SmartPak!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greta
Site Experience FeedbackSep 2, 2026
everything was easy to order and there were free shipping options
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 2, 2026
The website was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BLT
Site Experience FeedbackSep 2, 2026
Love Smart Pak- always easy to navigate and customer service is always amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MP
Site Experience FeedbackSep 2, 2026
Always a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
LEW
Site Experience FeedbackSep 2, 2026
I KNEW WHAT I WAS LOOKING FOR, FOUND IT EASILY, AND WAS ABLE TO APPLY A SIGNIFICANT DISCOUNT TO MY ORDER.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E
Site Experience FeedbackSep 2, 2026
Good prices and selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Easy to use website and great off for Labor Day
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
eqlanding
Site Experience FeedbackSep 2, 2026
very positive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackSep 2, 2026
Excellent- easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Horse Mom
Site Experience FeedbackSep 2, 2026
No complaints. The experience was very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aly
Site Experience FeedbackSep 2, 2026
Easy to search what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10