ShoeMall Customer Reviews
ShoeMall holds a 9.1/10 overall rating based on 1,041 verified post-delivery reviews on Bizrate.
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 81% |
 Neutral | 9% | 9% |
 Negative | 7% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 85% |
Neutral | 13% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,985
Satisficio
Site Experience FeedbackJun 29, 2026
Easy to use. Easy to see product selection.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
N/A
Site Experience FeedbackJun 29, 2026
regular purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vic
Site Experience FeedbackJun 29, 2026
Easy to manage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nini
Site Experience FeedbackJun 29, 2026
Looking for very hard to find 91/2 Narrow sandals with some style. They are so hard to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lady blue
Site Experience FeedbackJun 29, 2026
I love the color the shoes come in, it’s hard to find that color. The fact that you had 1 pair in my size left and that was perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ET
Site Experience FeedbackJun 29, 2026
Overall good experience, was quick and easy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
BGL
Site Experience FeedbackJun 29, 2026
I found the shoes I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJun 29, 2026
non
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
My new favorite shoe place!
Site Experience FeedbackJun 29, 2026
I have no complaints. The website was very easy to use which is extremely refreshing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sterling
Site Experience FeedbackJun 29, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cica
Site Experience FeedbackJun 29, 2026
Easy selection and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
It was okay
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
fairly easy to order on line
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nezumi
Site Experience FeedbackJun 29, 2026
Experience was awesome. There was almost too much to choose from. I don't have anything negative to add. Everything was outstanding!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shirley
Site Experience FeedbackJun 29, 2026
I found the website worked very well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
Positive All
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TAB
Post-Delivery FeedbackJun 29, 2026
so glad you had the shoe i wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jim
Site Experience FeedbackJun 29, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
It's good and clear to understand.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Becky.
Site Experience FeedbackJun 29, 2026
I was very easy to navigate. I will be shopping here in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackJun 29, 2026
This was a quick purchase. I was shopping another site and Rakuten said I could get it cheaper on your site. I was very happy because my husband needed theses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
clean design easy to navigate website. Needed extra wide size and this was available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KK
Site Experience FeedbackJun 29, 2026
Good- looking for a Navy Vaneli pump and found exactly what i was looking for!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Stevie
Site Experience FeedbackJun 29, 2026
I have no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Floraliza
Site Experience FeedbackJun 28, 2026
Shoe size are available, excep that some itama do not have available width
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kimmy
Post-Delivery FeedbackJun 28, 2026
The high-quality shoes I wanted at the good price, ShoeMall website is easy to find the products & check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Penny
Site Experience FeedbackJun 28, 2026
Super happy with the shoes I found
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
fashion lady
Site Experience FeedbackJun 28, 2026
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frankyj
Site Experience FeedbackJun 28, 2026
I didn’t find the color I was looking for. But I found the size
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JuJu
Site Experience FeedbackJun 28, 2026
I find the website easy to navigate as well as fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jeffro
Site Experience FeedbackJun 28, 2026
transaction went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joy
Site Experience FeedbackJun 28, 2026
You need more variety of dress shoes 11w, for women
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Kristi
Post-Delivery FeedbackJun 28, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Bluethunder
Site Experience FeedbackJun 28, 2026
First time using Shoe Mall very good prices and a large amount of options. Will be my go-to going forward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackJun 28, 2026
Would like to easily find promo codes
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
dave
Post-Delivery FeedbackJun 28, 2026
I was looking for deals on a particular style (suede loafers), found it on ShoeMall, and as a bonus found Ben Sherman sneakers in my size that were out of stock where I first saw them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Molly
Site Experience FeedbackJun 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fish
Site Experience FeedbackJun 28, 2026
I have negative thoughts about your website thank you
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Shopping Girl
Site Experience FeedbackJun 28, 2026
I enjoyed how easy the website is and the availability of wide widths for women, along with good sale prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fefe
Site Experience FeedbackJun 28, 2026
Everything was very pleasant I have no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tricia
Site Experience FeedbackJun 28, 2026
Nothing bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 28, 2026
K found just the right shoes for the school color I was looking to represent in my new position and found them. In checking out, I was looking for the discount for joining the mailing list - the message told me to check my email - but did not mention the code might land in my promotions tab in Gmail. I spent a good bit of time resubmitting and trying again, when I called the 800 number the clerk did not offer that I should check Spam/Promotions tabs etc. I almost clicked off the site in frustration, but went back to my email once again and found it. Once I found it, I could justify buying two pair of shoes I don't realllly need...that extra $10 off did the trick...
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Noname
Site Experience FeedbackJun 28, 2026
Easy
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy M
Site Experience FeedbackJun 28, 2026
Was looking for shoes for my son’s wedding. I have 11 wides, so finding anything that is appropriate in my size (and color) has been a challenge. I found THREE pairs today that i am going to give a try. Fingers crossed.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Fm
Site Experience FeedbackJun 28, 2026
It was easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10