ShoeMall Reviews - 1,026 Post-Delivery Reviews - 9.1/10
ShoeMall Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 83% |
 Neutral | 8% | 8% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 13% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for ShoeMall
Showing 1 - 50 of 8,815
Rosequeen
Site Experience FeedbackJun 15, 2026
Website was very user friendly and offered a wide selection of shoes. Free shipping was offered by just opening an account.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NJ Under Armor
Site Experience FeedbackJun 15, 2026
I was surprised that the shipping date changed while my item was in the cart, from 6/19 to 6/24.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
mytop
Site Experience FeedbackJun 15, 2026
nice
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 15, 2026
First ordered from u. Will see how fast it shows up
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nani
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pink
Site Experience FeedbackJun 15, 2026
The site was similar to others, a little bummed that if the shoes don't work out I will have to pay return shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lucy
Site Experience FeedbackJun 15, 2026
Good shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LA
Site Experience FeedbackJun 15, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buggy
Site Experience FeedbackJun 15, 2026
Super easy to order off of! They had a selection I couldn't find at any other store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeeBee
Site Experience FeedbackJun 15, 2026
I was having difficulty signing in. System kept telling me it was unable to identify me.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
C
Site Experience FeedbackJun 15, 2026
Good interaction. Everything was straightforward.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gsxrat12
Site Experience FeedbackJun 15, 2026
Easy and great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoe Lover
Site Experience FeedbackJun 15, 2026
I love ARRAY brand. Their footwear is of good quality and comfortable for walking.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Shoe fanatic
Post-Delivery FeedbackJun 15, 2026
Shoe fanatic, your shoes are beautiful and can be worn with casual and after 5 attire.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Good website easy to navigate. Good selection of shoes and at good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Devin
Site Experience FeedbackJun 15, 2026
Not Applicable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Site Experience FeedbackJun 15, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Need narrow sizes
Site Experience FeedbackJun 15, 2026
Very easy to find what your looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cee
Site Experience FeedbackJun 15, 2026
Nicely laid out site. Multiple views of shoes. detailed search choices. Fast sign up and check out.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RunningGirl
Post-Delivery FeedbackJun 15, 2026
As I just stated, you have very misleading marketing. I'm not even sure if the product I got was actually made by the company that I was looking for.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 7
- Customer Support: N/A
Babs
Site Experience FeedbackJun 15, 2026
I found this website when looking for white sneakers. They have a good variety and prices in my range. Also, free shipping was especially appreciated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Good overall experience, didn't want to go back to see if I qualified for a discount
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Smile
Site Experience FeedbackJun 15, 2026
I prefer not to answer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bennyjojo
Site Experience FeedbackJun 15, 2026
Easy to find items and availability.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curlylocks111
Site Experience FeedbackJun 15, 2026
Easy to use and nice sale promotion
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Booma
Site Experience FeedbackJun 15, 2026
So far a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 15, 2026
never mind
- Overall Rating: 4
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: N/A
Purple
Site Experience FeedbackJun 14, 2026
Using your website today was fairly easy. I was very happy to find and see that you have a good selection of shoes in a 6&1/2 Wide size!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
silvia
Site Experience FeedbackJun 14, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BigCreamyDaddy
Site Experience FeedbackJun 14, 2026
Loved it great deal can’t wait to shop again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BBaily
Site Experience FeedbackJun 14, 2026
Found great deals. Free shipping helps. Will peruse again.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 1
Birdie
Site Experience FeedbackJun 14, 2026
Very easy to locate product and select appropriate item.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Gino
Site Experience FeedbackJun 14, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Wrkgman
Site Experience FeedbackJun 14, 2026
Excellent website. Very easy and straightforward to navigate and to make a purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
I love shoes
Site Experience FeedbackJun 14, 2026
Easy app
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJun 14, 2026
It was very easy to navigate and quick process!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 14, 2026
Good promotion
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kojo
Site Experience FeedbackJun 14, 2026
I have always enjoy shopping shoemall
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 14, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 14, 2026
On page 1 of the survey, I went with sevens or eights because I just placed the order today and have not received my purchase yet. On the website, shoes looked like what i was shopping for. right size, and seem fair priced.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dolly
Post-Delivery FeedbackJun 14, 2026
I share my experience with my sister about the quality of the product ordered and reasonable of the sale price,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Las
Site Experience FeedbackJun 14, 2026
All was good. I would just like the option to get them faster.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Al
Post-Delivery FeedbackJun 14, 2026
Good job!!!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Candy
Post-Delivery FeedbackJun 14, 2026
Very nice item great quality and fantastic price
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
mimi
Site Experience FeedbackJun 14, 2026
the process wasclear,simple and direct purchase went quickly and smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 14, 2026
It was a great pleasure to visit the website great shoes and good sales price. No complaints at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 14, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Momof2wv
Site Experience FeedbackJun 14, 2026
It was easy and fast free shipping if you sign in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy 77
Site Experience FeedbackJun 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Butch
Site Experience FeedbackJun 14, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10