Scuba.com Customer Reviews
Scuba.com holds a 9.1/10 overall rating and 1,014 verified post-delivery reviews on Bizrate.
Scuba.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2021 Winner Circle of Excellence
10 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 81% |
 Neutral | 9% | 12% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 14% | 14% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Scuba.com
Showing 1 - 50 of 5,559
Ricknkc
Site Experience FeedbackOct 11, 2026
good experience, waiting to see if my item arrives without any problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ry
Site Experience FeedbackOct 11, 2026
Great service and website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SF Scott
Site Experience FeedbackOct 11, 2026
Found products that I wanted but were higher priced on other sites.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackOct 11, 2026
We recommend everyone to scuba. Cc om cause your products are excellent and at affordable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Slediver
Site Experience FeedbackOct 11, 2026
Scuba.com has a great selection and the mobile site is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff Appel, Brenham
Post-Delivery FeedbackOct 11, 2026
scuba light with laser pointer... the best way to get someone attention underwater. Jeff Appel, Brenham, Tx
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
P.A.
Site Experience FeedbackOct 11, 2026
I appreciate the vastness of the options and the prices, the only thing is that I'd appreciate if there was some notice that was more accurate marking the availability in store because I went to the shop thinking there were items in there, that in fact were not available, but I must say that the attention at the store was top notch, very helpful staff. Aside from that, the search AI search bar on the website was frustrating, given it's a mix of a chat and suggested items based on the search, instead of just showing the results on the actual page, I had to go browse each item by category.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
diver
Site Experience FeedbackOct 11, 2026
Everything went nice and smoothly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Amber
Post-Delivery FeedbackOct 11, 2026
Had the exact set I wanted and needed.. thank you for getting them to me so quickly. Super fast shipping made sure I had them in time for our reef trip.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
julie
Site Experience FeedbackOct 11, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diver
Post-Delivery FeedbackOct 11, 2026
The tracking information was not working initially due to holiday schedule but had to contact customer support to understand why.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 11, 2026
Didn’t like no coupons worked including student after verification.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackOct 10, 2026
site was easy to navigate, it's very professional
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
SMotta
Site Experience FeedbackOct 10, 2026
Ease of finding products and AI assistance with sizing- hopefully it’s accurate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JY
Site Experience FeedbackOct 10, 2026
Scuba.com has been great. Good customer service, responsive, and with a constructive, helpful approach to customer requests/inquiries. I’ve been a regular customer over some years and have always been satisfied with my experience.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JLGas
Site Experience FeedbackOct 10, 2026
Went fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian
Site Experience FeedbackOct 10, 2026
Flawless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Axel-san
Site Experience FeedbackOct 10, 2026
I could not log in. I had to change my password and the when I signed in, never showed up as being logged in and just gave me a quick blip when I clicked to sign in again.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Michelle
Post-Delivery FeedbackOct 10, 2026
I love these Crosskix Tetra shoes. They fit well even through as a size 9.5 I ordered the ten. Great support.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MIKE
Site Experience FeedbackOct 10, 2026
GREAT !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AKdiver
Site Experience FeedbackOct 10, 2026
Easy to check out. Sometimes the postage cost to Alaska is something that makes me pause. Postage was great on this purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sparta9501
Site Experience FeedbackOct 10, 2026
Overall my experience was good, I have bought stuff from this website in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackOct 10, 2026
i find what i need at Scuba.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 9, 2026
Not as many choices as I hoped for.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
hilld
Site Experience FeedbackOct 9, 2026
The military discount (6%) barely applied to any items, a bit of a disappointment.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Chewy
Site Experience FeedbackOct 9, 2026
the site was super easy to use and had a great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WarmWaterDiver
Site Experience FeedbackOct 9, 2026
I found what I needed with a simple google search. The actual website search provided too many or unwanted result for my search parameters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 9, 2026
Available products at a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
Scuba Steve
Site Experience FeedbackOct 9, 2026
Good item description, reviews and pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Woody
Site Experience FeedbackOct 9, 2026
As always, no problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nunya
Site Experience FeedbackOct 9, 2026
Could not use military discount for the items I ordered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
sully
Site Experience FeedbackOct 9, 2026
you a great selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mase
Site Experience FeedbackOct 9, 2026
quick & easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bacon
Site Experience FeedbackOct 9, 2026
I like scuba.com pricing. But this is my third survey while shopping and I haven't received anymore discounts, prizes or excessive points..otherwise I like the store
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Fio
Site Experience FeedbackOct 9, 2026
Main concern with purchasing full face dive masks was the proper expulsion of CO2 from the mask. Scuba assures me that the Ocean Reef mask takes care of that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 9, 2026
Ian and Tim were both great to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
baang
Site Experience FeedbackOct 8, 2026
overall good. shipping serviced, exact ones used listed would help on every order, usps, fed ex, ups
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Troy
Site Experience FeedbackOct 8, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff in Hilo
Site Experience FeedbackOct 8, 2026
Here in Hilo we don't have any good options for finding and buying good gear other than driving for three total hours to the Kona side, and even then the selection isn't great. I've ordered from Scuba.com in the past and have always been happy. It's a big plus that you don't charge a fortune to deliver to Hawaii.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 8, 2026
Product was great. Shipping was really slow
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 4
- Customer Support: N/A
KatZipster
Site Experience FeedbackOct 8, 2026
Just fine. Purchase was easy and choosing product was clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristina
Site Experience FeedbackOct 8, 2026
Very clear and straight forward, especially with finding the size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 8, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 8, 2026
Great online site and product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 8, 2026
It met expectations. It wasn’t an awesome sale, but acceptable
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 5
- Customer Support: N/A
Richmo
Site Experience FeedbackOct 8, 2026
Pretty well described product, easy purchase
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jenny
Site Experience FeedbackOct 7, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackOct 7, 2026
Good experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dan
Site Experience FeedbackOct 7, 2026
Scuba.com was very easy to navigate and had all the info without having to navigate to other pages.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paddler
Site Experience FeedbackOct 7, 2026
really easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10