Scuba.com Customer Reviews
Scuba.com holds a 9.1/10 overall rating and 900 verified post-delivery reviews on Bizrate.
Scuba.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2021 Winner Circle of Excellence
10 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 84% |
 Neutral | 8% | 8% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 82% |
Neutral | 14% | 13% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Scuba.com
Showing 1 - 50 of 4,981
The beast
Site Experience FeedbackAug 24, 2026
Fantastic
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Peter
Site Experience FeedbackAug 24, 2026
I used ChatGPT to track down an 84 inch all rubber low pressure dive hose. You had the item in stock and at the lowest price. The only mistake that ChatGPT made was saying Shipping was free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dgotang
Site Experience FeedbackAug 24, 2026
Easy to order online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 24, 2026
I placed an order for two scuba strap masks with buckles. I received two sleeves there were nothing close to what I ordered nor did they have the design. Extremely disappointed in this experience and don't choose to do it again.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
GAW
Site Experience FeedbackAug 24, 2026
AI assistant was useful in getting to the correct product; but useless in getting to an actual agent (to ask about a first time buyer discount).
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 24, 2026
Description of items could be in a larger font and easier to see the differences between similar choices.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Scuba Dog
Post-Delivery FeedbackAug 24, 2026
Excellent Experience. Item in stock and shipped fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 24, 2026
I had to call customer service to clarify the sizes for a snorkel pkg (open box).The young woman was v helpful telling me the size of both the mask and the fins. Perhaps it could have been more clearly stated in the posting...or it may be clear to customers who but gear more frequently than I do.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lolafin
Site Experience FeedbackAug 24, 2026
I did a Google search for an item and your listing came up. It was accurate and a good price. Easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 24, 2026
Shipped short, customer service took care of the shortage with package shipping within an hour.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Salrod
Site Experience FeedbackAug 24, 2026
Excellent experience. A little bit for all my scuba needs
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackAug 24, 2026
great site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red
Post-Delivery FeedbackAug 24, 2026
I would recommend scuba. Although I have not charged or used my knew rechargeable batteries to test them yet they look like they will be a very nice battery.. I'm excited to use my orcatorch rechargeable 14500 batteries I just have been too busy atm. That's why the low rating cause I just don't know yet. I have not tested them but I herd they are a good choice:-)
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: 5
Jason
Site Experience FeedbackAug 24, 2026
I accidently ordered the wrong size mask and it was very easy to cancel and redo my order. I appreciate the quick and free shipping. I will definitely use SCUBA.com again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EE
Post-Delivery FeedbackAug 24, 2026
Great product, fast shipping!!! Great job.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
biolojon
Post-Delivery FeedbackAug 24, 2026
It was a good transaction. I was able to find what I wanted, in the size I needed, and have it shipped quickly enough for a SCUBA dive with a friend in just a few days time.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Tim
Post-Delivery FeedbackAug 24, 2026
You had what I wanted and the price was the same as other companies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Captain Corey
Site Experience FeedbackAug 23, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackAug 23, 2026
The site was easy to navigate. Placing my order was a breeze.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
S123
Site Experience FeedbackAug 23, 2026
The website experience was fine.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ricky
Site Experience FeedbackAug 23, 2026
The website is great! My problem is with the new store, where I cannot find the selection you had previously. Especially for wetsuits, if I cannot try it on, I will not buy it on the website. Why pay the sales tax?
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
marco
Site Experience FeedbackAug 23, 2026
good value
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Ox
Site Experience FeedbackAug 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cookie
Site Experience FeedbackAug 23, 2026
I asked a question to confirm the size I picked would fit my existing snorkel & Miguel replied quickly that it would. This gave me the confidence to place my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackAug 23, 2026
Great site and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NorCal underwater Hunters
Site Experience FeedbackAug 23, 2026
Easy to use overall good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diver1
Site Experience FeedbackAug 23, 2026
Went well, can't wait for my items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackAug 23, 2026
It was great. I liked the free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackAug 23, 2026
Overall, very good, so far easy to use and search for products, helpful reviews (important to me!) and competitive prices...better than Amazon even with prime. Free shipping option based on later date was great! Sorry, I think I accidentally put a lower number rating on shipping options than what I meant to put.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dragonfly
Post-Delivery FeedbackAug 23, 2026
My snorkel package arrived on time and brand new with zero problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 23, 2026
so far so good. i/ve used sunny sports, leisure pro, and adorama in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill L
Post-Delivery FeedbackAug 23, 2026
It was easy to find it on the website and my size was in stock. The shipping was fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dimun
Site Experience FeedbackAug 23, 2026
All good!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Divewatchdoctor
Site Experience FeedbackAug 23, 2026
Excelent website, customer service, and easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 23, 2026
Good wish shipping handling was quicker
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Katy
Site Experience FeedbackAug 23, 2026
Hard to search for items using the mobile platform
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
James
Site Experience FeedbackAug 23, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jaj
Post-Delivery FeedbackAug 23, 2026
Gret seelction and great service. Staff very knowledgeable. OVerall greta experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Daddy Diver
Site Experience FeedbackAug 23, 2026
Great site!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 23, 2026
Easy to use and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 23, 2026
I am very pleased with my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Strokal
Site Experience FeedbackAug 23, 2026
Really fast and comfortable checkout, as well as good variety of gear.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Greg V
Site Experience FeedbackAug 23, 2026
Purchase a dive computer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sydney
Site Experience FeedbackAug 22, 2026
Easy purchase. You had what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackAug 22, 2026
I could not get the military discount to apply in my account after i was verified.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Max
Site Experience FeedbackAug 22, 2026
It drives me crazy when a company says you can get a discount for being a veteran, first responder, or teacher etc... then I give even more of my personal information to get said discount then its denied at checkout. It is not cool!!!
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Natychaos
Site Experience FeedbackAug 22, 2026
I am a student at peninsula college in Port Angeles WA and your student discount link is broken. Super frustrating! But all else was great, options, sizing , checkout, etc...
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Seabee69
Site Experience FeedbackAug 22, 2026
Easy checkout, good price and love the free shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 22, 2026
While this particular item did not meet my expectations, the ease to return the item for either a refund or trade was very simple. I have purchased many items through Scuba.com over the years, and while I have returned various items, the process has always been straight forward and easy. Keep in mind that we your purchase items on line, you don't always have a chance to try them on before purchasing, so the return process is very important to me.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 5
- Customer Support: 9