SCENT BOX Customer Reviews
SCENT BOX holds a 8.4/10 overall rating and 835 verified post-delivery reviews on Bizrate.
SCENT BOX Rating
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Learn more about reviewsOverall Satisfaction:
8.4out of 10
Would Shop Here Again:
8.4out of 10
Likelihood To Recommend:
8.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 66% | 64% |
 Neutral | 17% | 14% |
 Negative | 17% | 22% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.7 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 70% | 69% |
Neutral | 19% | 19% |
Negative | 11% | 11% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.6 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for SCENT BOX
Showing 1 - 50 of 7,245
Sassie
Post-Delivery FeedbackNov 11, 2026
I had a question about my address change and when I emailed customer service, I got a reply very fast and was able to make sure everything was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackNov 11, 2026
Love the scents that I got. Recommended scentbox to all my friends and family
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
best ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
I enjoy ScentBox's selection, but their prices can be higher compared to competitors. the website is also a little archaic. For example, I wish that I could pause and restart my subscription without sending in a request
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Me
Site Experience FeedbackNov 10, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lelo
Site Experience FeedbackNov 10, 2026
Easy getting deal suck shipping tho
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 10, 2026
The experience was fine until I was forced to enter card information when I'm using credits already on my account, and my card information is already on file.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rianne
Site Experience FeedbackNov 10, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
U2
Site Experience FeedbackNov 10, 2026
M
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Angela
Site Experience FeedbackNov 10, 2026
It was good & fast
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jr
Site Experience FeedbackNov 10, 2026
easy to manage.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Willian Jesus
Site Experience FeedbackNov 10, 2026
Es mi primera compra, tengo muchas expectativas porque he visto buenas recomendaciones
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 10, 2026
It was super easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MyScentBoxSmellsGood
Site Experience FeedbackNov 10, 2026
The scent box website in general is a little difficult to navigate but after a few minutes I usually can find what I need. It also could be harder because I'm using a mobile phone versus using a computer. But in general I like the product so I tolerate the website.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Whodatiz
Site Experience FeedbackNov 10, 2026
I like the transaction but I have to choose after I pay I think and maybe I don’t get scammed . I would love that!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Deonne
Site Experience FeedbackNov 10, 2026
Scentbox is great i always recommend them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coastgurl81
Site Experience FeedbackNov 10, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TheJaded_one
Site Experience FeedbackNov 10, 2026
Had great experience super cheap discounts where awesome can wait to get everything I ordered super excited
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PressedSands
Post-Delivery FeedbackNov 10, 2026
One of the scents lost its effect a little bit quicker than expected. While last longer time isn't at the desired affect. Maybe it's the kind I received or maybe more but I would need something a lil bit stronger to last longer in the day.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Zuri
Site Experience FeedbackNov 10, 2026
I was pleased with this site, easy to maneuver through it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eddy
Site Experience FeedbackNov 10, 2026
Hoping will enjoy the scents
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Newtoscent
Site Experience FeedbackNov 10, 2026
great!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sherrick
Site Experience FeedbackNov 10, 2026
I've never had an issue with Scentbox website. I always receive my orders very neatly and timely-appropriate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Sharon Darnell
Post-Delivery FeedbackNov 10, 2026
I did not like this scent. I DO NOT like sweet smells, I prefer Herbal/Floral.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Peggi
Site Experience FeedbackNov 10, 2026
I have been a customer of scentbox for quite awhile. Good prices, variety of items and good customer service, everything I look for when I spend my money
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Woodrow
Site Experience FeedbackNov 10, 2026
Easy to start a subscription and the starting discount is amazing!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cocochanal
Site Experience FeedbackNov 10, 2026
Very nice perfumes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elle Bee
Site Experience FeedbackNov 10, 2026
I updated my calendar & made a couple purchases to sample some perfumes. The site was easy to navigate & checkout was quick & simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doc
Site Experience FeedbackNov 10, 2026
I got the box that sends me a sent a month I am very excited to start this
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alvin
Site Experience FeedbackNov 10, 2026
Amazing, I always get the scent I want and the website is always helpful any time I have issue I call them or email them and they always help
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
T
Site Experience FeedbackNov 10, 2026
love scent box
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kalayapi
Site Experience FeedbackNov 10, 2026
1st time checking it out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
No comment
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kellz
Site Experience FeedbackNov 10, 2026
Love the options. Wish some full bottles were a little more affordable.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
CR
Site Experience FeedbackNov 10, 2026
It went well
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nikki
Site Experience FeedbackNov 10, 2026
I have been using sandbox for years. It is my favorite perfume site. The Customer Service is outstanding.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
KARKS
Site Experience FeedbackNov 10, 2026
Great site, easy to navigate and find what I am looking for. Product when it arrives is packaged very nice and my first order was great. Would like to see faster shipping options to Canada.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dom
Site Experience FeedbackNov 10, 2026
The website is easy to navigate and the selection of scents is top notch
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goat
Site Experience FeedbackNov 10, 2026
The website is easy to follow. Would like to see a gift option for higher tier scents
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackson
Site Experience FeedbackNov 10, 2026
Your website has been so easy to use in the short time I’ve been a costumer! I’m excited for more scents to come! I just purchased my first big sized bottle of a scent! I have told all my friends to switch to scent box!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zay97
Post-Delivery FeedbackNov 10, 2026
i had scentbird before this subscription, customer support was hard to reach and understand, also not many scents to choose from. Scentbox customer support is amazing, and the smells are great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mike
Site Experience FeedbackNov 10, 2026
Very easy to use and the purchase process was easy
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jung
Site Experience FeedbackNov 10, 2026
Everything today went about as good as I could really ask for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackNov 10, 2026
Excellent website great design
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lia
Post-Delivery FeedbackNov 9, 2026
I prefer this over Scent bird
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Joey
Post-Delivery FeedbackNov 8, 2026
Best way to try out high quality designer colognes without spending hundreds of dollars and see which one you like better
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackNov 8, 2026
I loved it and would continue to order
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Val
Site Experience FeedbackNov 7, 2026
First experience, curious and excited to see how it goes
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 7, 2026
Good experience and straight forward
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Preezy
Site Experience FeedbackNov 7, 2026
First time using
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10