Sarraf Jewelry Customer Reviews
Sarraf Jewelry holds a 8.9/10 overall rating and 194 verified post-delivery reviews on Bizrate.
Sarraf Jewelry Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2022 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 79% |
 Neutral | 12% | 17% |
 Negative | 9% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 79% |
Neutral | 17% | 16% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Sarraf Jewelry
Showing 1 - 50 of 644
Alexander
Site Experience FeedbackAug 23, 2026
Looks good and I got it
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Very satisfied
Post-Delivery FeedbackAug 22, 2026
They looked very nice. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 21, 2026
none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lordofthering
Post-Delivery FeedbackAug 21, 2026
Great price, fantastic quality and quick shipping. Couldn't ask for a better transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 20, 2026
No issues. Purchase and shipping were smooth and ring was exactly as expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jack Drapper
Site Experience FeedbackAug 20, 2026
So far so good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackAug 19, 2026
Easy check out. A 1.2mm box chain would be nice. Or the ability to add lobster claw to 1mm
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 17, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Thanks
Site Experience FeedbackAug 17, 2026
Could have given more specifics on item
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ernie
Site Experience FeedbackAug 16, 2026
It was very interesting and easy to make purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 16, 2026
Great interactions.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackAug 15, 2026
very fiest time and injope ineecwivw my order in two as promised so that invan be a regular customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackAug 14, 2026
I have never had a bad experience with this company every purchase has been exactly what is disclosed. Every piece of jewelry is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackAug 13, 2026
Love the choice of all the 14k and 18k gold chains with different sizes and thicknesses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackAug 13, 2026
Very streamlined UI
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
orangeish
Site Experience FeedbackAug 12, 2026
I was disappointed that there wasn't an adjustable option for the cable chain I purchased. I'm hopeful my wife likes as is. I was made aware that Sarraf can add a jump ring for me; however, then it's not returnable. This is my first time buying a necklace for her, so it would be too risky to have it altered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
R
Site Experience FeedbackAug 11, 2026
It was fine.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 11, 2026
any issued i had with an item it was taken care of immediately costumer service is the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alekey
Site Experience FeedbackAug 10, 2026
I'm very happy because I made my purchase so easily. The website is super simple to use, and I loved the wide variety of high-quality items at great prices. I recommend this store for buying gifts or nice little somethings for special people.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Simon
Site Experience FeedbackAug 10, 2026
It was great, great customer service and easy website use.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 9, 2026
Both ring bands where tighter than other weding bands of the same size
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
Jostin E
Site Experience FeedbackAug 8, 2026
What a good experience and fair price
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Herringbone necklace was as describe
Post-Delivery FeedbackAug 8, 2026
I wish the price was a little less. The website needs more pictures of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Chuck
Site Experience FeedbackAug 8, 2026
Easy checkout
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cassie
Site Experience FeedbackAug 8, 2026
I love shopping with this company. I am always satisfied with every purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tanya Step
Site Experience FeedbackAug 7, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackAug 7, 2026
I found the website very easy to navigate and convenient. The selection and prices of your items cannot be beat. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trey
Site Experience FeedbackAug 7, 2026
Good experience, I am awaiting to receive my order confirmation and order in general. My option will change when i receive my product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
NC
Site Experience FeedbackAug 6, 2026
Great prices, very easy to order. Look forward to getting my necklace!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dbp
Site Experience FeedbackAug 5, 2026
its good, but the chain by the inch should offer or come with the lock,
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Leapon
Site Experience FeedbackAug 3, 2026
Fine although many items where displayed when Indidn’t ask for them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jnice
Site Experience FeedbackAug 3, 2026
Quick and easy to pick
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dev
Site Experience FeedbackAug 2, 2026
It was a pleasant experience
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Shannon
Post-Delivery FeedbackJul 31, 2026
Sarraf is a wonderful company providing hard to find bezels for my gold collection. I 100 percent recommend this company for beautiful products, good pricing and expeditious delivery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
mater361
Site Experience FeedbackJul 30, 2026
Many options, all kinds of styles. Corresponded via email with a representative and they were so quick to respond. I wish the specs for each size were more readily available on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juan
Site Experience FeedbackJul 29, 2026
I love their weding rings. The quality is very good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jeeh
Post-Delivery FeedbackJul 28, 2026
N/a
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
DaveT
Site Experience FeedbackJul 26, 2026
Website is basic but to the point. I love the options to select from different lengths and thickness, and that each of these lists an approximate weight. I'd like to see comparison charts for thickness and length
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shannon
Site Experience FeedbackJul 26, 2026
I had a wonderful experience shopping with Sarraf jewelers and found their products to be superior
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PAR 913
Site Experience FeedbackJul 25, 2026
Very satified
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Post-Delivery FeedbackJul 24, 2026
Sarraf provided a wonderful product at an unbelievable price. I am so happy with the pendant I bought. It is beautiful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
TheMadTatter
Site Experience FeedbackJul 23, 2026
Very happy to find my new wife a wedding band she will love, and that will be here fast since her engagement ring is out being resized.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mariah
Site Experience FeedbackJul 22, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AEY
Site Experience FeedbackJul 20, 2026
Found what I was looking for at the good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Post-Delivery FeedbackJul 20, 2026
Worker and use as directed
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackJul 20, 2026
Overall, I had a great experience purchasing from Sarraf. The ordering process was smooth, shipping was fast, and the ring arrived exactly as described. The quality and craftsmanship look excellent, and I'm very happy with the appearance and comfort of the ring. The only thing that surprised me was how quickly the high-polished 14K white gold finish developed fine surface scratches after normal wear. I understand this is a characteristic of polished gold, but as a first-time buyer I wasn't expecting it. It would be helpful if this were explained more clearly in the product description so customers know what to expect. Overall, I'm very satisfied with my purchase and would recommend Sarraf for their quality and customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 20, 2026
I really like my bracelet just the clasp not a good one and I’m going to see if I can get a better one on it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
PJ
Post-Delivery FeedbackJul 20, 2026
Ease of website. Product was exactly what I wanted. I would definitely buy from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Shannon
Post-Delivery FeedbackJul 18, 2026
I was a bit frustrated that I received the wrong item. I did contact Sarraf via email and was sent a return label. The item is due to arrive there on Monday July 20th. Upon receipt of the incorrect item, I was advised that the company would send the correct diamond cut bezel.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 8
Chain and bracelet gift
Post-Delivery FeedbackJul 18, 2026
The quality of the necklace is great. The quality of the charm is great, the quality of the bracelet was great except I don't think it really was 4mm wide because it's the same width as the chain and the chain was 3.5mm wide. I don't think the chain is really 3.5mm either. Not really happy about the width not being as advertised. Especially when the total cost was over $3,500 kind of disappointed, but like I said the quality is good, just wish the widths were really what they say they were.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A