Roots Customer Reviews
Roots holds a 9/10 overall rating and 3,280 verified post-delivery reviews on Bizrate.
Roots Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 76% |
 Neutral | 11% | 9% |
 Negative | 10% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 86% |
Neutral | 15% | 12% |
Negative | 5% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Roots
Showing 1 - 50 of 10,367
Blondeguymi
Site Experience FeedbackOct 23, 2026
I thought it was an amazing website and very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yessica deGuy
Site Experience FeedbackOct 23, 2026
Coolest designs
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Brat
Site Experience FeedbackOct 23, 2026
Site was easy to follow.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
bdo
Post-Delivery FeedbackOct 23, 2026
the clothes are incredibly comfortable and arrived in a reasonable amount of time:)
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
goravens
Site Experience FeedbackOct 22, 2026
my son tried to order first, but had issues, so I had to do a separate order not sure what went wrong. it said the address was not deliverable.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 22, 2026
Clear website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scout
Site Experience FeedbackOct 22, 2026
Such an easy online shopping experience, with high quality product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noro
Post-Delivery FeedbackOct 22, 2026
ilove the green sweat pants. best qualitymaterial and the suzung is perfect for a 4. the black swaets are not the same quality-thinner material and the size is a little smaller around the waist. Bith are made in Cambodia but they are different feeling. idont r3ally like the black ones as much.i wont reorder them.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Joe
Site Experience FeedbackOct 22, 2026
Description and pics of wallets could be a bit better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1stroot
Site Experience FeedbackOct 21, 2026
easy transaction quickly found what inwas looking for and used the express checkput done in minutes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mamabearnoza
Site Experience FeedbackOct 21, 2026
I enjoyed shopping on your site, it is cheerful and wholesome, products appear fashionable, well made, still classic
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dylan
Site Experience FeedbackOct 21, 2026
Long time supporter of Roots, graduated from the University of Pittsburgh in 2019, but used to go on Fraternity formal trips to Niagara Falls where we went to Dragonfly, Boston Pizza, visited the falls, and the guys always made sure to stock up on Roots gear at Roots! Love the sweatpants Roots makes, the whole fraternity has been supporting for a long time. Thank you Roots!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cb
Site Experience FeedbackOct 20, 2026
The website was easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emilie
Site Experience FeedbackOct 20, 2026
I couldn't go back to the item when I clicked on it in my cart. I had to search for it again. Idk if this is only a mobile website issue. It made my selection take longer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackOct 20, 2026
everything was fine. I very standard experience. nothing unexpected and everything as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Canadian Ex-Pat
Site Experience FeedbackOct 20, 2026
Good but wish there were gender sorting options so I don't need to guess if my gift is appropriate. Still very excited about the gift, though
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Matz
Site Experience FeedbackOct 20, 2026
very good first found roots at Vancouver airport love the t shirt
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Angry
Post-Delivery FeedbackOct 20, 2026
Arrived Late & Damaged!
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
EM
Site Experience FeedbackOct 19, 2026
It was ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scottie
Post-Delivery FeedbackOct 19, 2026
This is an absolute beautiful cardigan. It fits perfectly. I sized down since others commented it as an over sized fitting. I am usually an XL but the large fits perfectly. The quality is amazing and a must have for your wardrobe collection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Aleyna
Site Experience FeedbackOct 19, 2026
Website is very easy to use; no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 19, 2026
It was really confusing that the total showed the 25%, but each item didn't show the 25% off for the coupon. I almost backed out of the entire order because it said the sweatpants were full price still. When I added them up it was the right total.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KittKatt
Site Experience FeedbackOct 19, 2026
Again, the shopping cart kept emptying, which was frustrating. And navigating from PAIGE to PAIGE was taking a long time for some reason, perhaps because of the sale. But I sometimes had to search for the same item. I was looking for for over five minutes.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Awesome amazing company
Site Experience FeedbackOct 18, 2026
Roots (online experience) was very pleasant and easy. I appreciate the categories and organization of shopping. I also REALLY really appreciate that your company is clear about what fees are included or not especially around international shipping.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cdubz
Site Experience FeedbackOct 18, 2026
Roots is always the best! Great customer service, great website and the BEST clothes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SHRKATK
Site Experience FeedbackOct 18, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mom of 3
Site Experience FeedbackOct 18, 2026
We live in the states. Everything was great except I wish the prices were a bit cheaper
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Abby
Site Experience FeedbackOct 18, 2026
Roots are my favorite sweats. I purchase new ones every year.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay b
Site Experience FeedbackOct 18, 2026
If was good! Simple straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AmyCooper24
Site Experience FeedbackOct 18, 2026
The website was fine. Easy to find what I wanted. I wish there were more savings or deals on all items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terre Strial
Site Experience FeedbackOct 18, 2026
Downside: Deceptive with offer of sale price, but size sold out. Upside: great tops
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Happy
Site Experience FeedbackOct 18, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nora
Site Experience FeedbackOct 18, 2026
All went well
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 18, 2026
not user friendly
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
mkids
Site Experience FeedbackOct 17, 2026
I ordered 2 purchases for the first time. They are good design and colors. I am looking forward to receive them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ivansuisse
Site Experience FeedbackOct 17, 2026
I loved it. Everything was well explained.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
Internet is poor design and difficult to put an address
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
Products are expensive and rarely on sale
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Chuck
Site Experience FeedbackOct 17, 2026
Good easy to navigate quick checkout.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Pabitra
Site Experience FeedbackOct 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michael P
Site Experience FeedbackOct 17, 2026
Love Roots always, used to shop at Devonshire mall Windsor Ontario
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
Good quality. Sweatshirts hold their shape and color. Fabric doesn't pill up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackOct 17, 2026
i was going to also buy some heritage items, but they were excluded from the discount so i removed them from my cart
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Crazy Al
Site Experience FeedbackOct 17, 2026
Website worked fine no issues finding what I wanted and checkout was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KA
Site Experience FeedbackOct 17, 2026
Everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monkey
Site Experience FeedbackOct 17, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackOct 16, 2026
Unable to process my payments through paypal though it was presented as an option
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackOct 16, 2026
Love Roots: website was easy to navigate and overall great purchasing experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LHN
Site Experience FeedbackOct 16, 2026
Fairly easy to navigate site. No problems ordering online v
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Post-Delivery FeedbackOct 16, 2026
I love the sweater that I just got. It was perfect because it’s finally turning colder. It’s very comfortable to wear. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10