Roots Customer Reviews
Roots holds a 9/10 overall rating and 3,542 verified post-delivery reviews on Bizrate.
Roots Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 76% |
 Neutral | 12% | 13% |
 Negative | 9% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
8.8out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 71% | 70% |
Neutral | 20% | 20% |
Negative | 9% | 10% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Roots
Showing 1 - 50 of 11,458
Online Shopper
Site Experience FeedbackJul 30, 2026
Your site is not always stable. Got error notification for a couple hours.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Lynz
Site Experience FeedbackJul 30, 2026
As a previous employee, I continue to purchase merchandise as I love the quality but find it a little pricey.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emz
Site Experience FeedbackJul 30, 2026
It’s difficult to search for items under each category.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Bbbb
Post-Delivery FeedbackJul 30, 2026
Quick delivery of products and sizes not available in store
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mel
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Very satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
PRABH
Site Experience FeedbackJul 30, 2026
IT WAS GOOD.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mom
Site Experience FeedbackJul 29, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 29, 2026
I love roots
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shohreh
Post-Delivery FeedbackJul 29, 2026
All good overall. The only issue was that one item appeared to be available and was added to my cart, but after I placed the order, I was notified that it couldn’t be delivered. My credit card was still charged in full, and it took five days for the refund to be processed. Other than that, I love Roots products!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
The great outdoors
Site Experience FeedbackJul 29, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mila
Site Experience FeedbackJul 29, 2026
It’s more convenient doing it online. It’s very quick. The only thing is some items which me & my husband likes has no available sizes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
vdk
Post-Delivery FeedbackJul 29, 2026
Hi there, I ordered three t-shirts. The quality is really good, sizing, hmmm not so much. The Torotonto Tempo t-shirts look great with the exception of the massive sizing. I thought I was ordering XL Woman and it was a very big XL Men. Would have been good to have that clarified.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
A Piece of Home in my Home Away from Home
Site Experience FeedbackJul 29, 2026
I was very excited about this collab! Excited to represent my hometown in my new city
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Drezzy
Site Experience FeedbackJul 29, 2026
Was great but when I was checking out .. asked me for one time code … like 8 times
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chattefrancaise
Site Experience FeedbackJul 29, 2026
Absolutely love this company!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AliC
Site Experience FeedbackJul 29, 2026
All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
Easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Karyn
Post-Delivery FeedbackJul 29, 2026
I love the design and fabric of their products and I identify with the brand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dee
Site Experience FeedbackJul 28, 2026
Everything was good, but I had to keep re-adding the sweater to my cart. If I stepped away from my computer and it went to sleep, when I opened it again all of my saved items were gone. My shopping cart was empty.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandon
Site Experience FeedbackJul 28, 2026
It was easy to find what I was looking for but the website took forever to open the paypal page.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sktergirl
Site Experience FeedbackJul 28, 2026
I be love the quality, the site is easy to just wish your leather Banff bags would go on sale. I am a repeat roots leather purse owner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TattonA
Post-Delivery FeedbackJul 28, 2026
Roots products are reliably always great quality from socks to leather bags, they last forever.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Blue moon apple blossom
Post-Delivery FeedbackJul 28, 2026
I wish I had the option to ship to an address in the states. This was a gift for my friend in Iowa and it would have been more convenient to ship directly to him.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
NYCshopper
Post-Delivery FeedbackJul 28, 2026
I placed an order for a quite a few items 1 month ago. I am still waiting for one of the items without any updates. Additionally, one item arrived damaged with machine grease and ripped and the customer service refused to reship a replacement. I am stuck with a damaged top .
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- On Time Delivery: 4
- Customer Support: 1
StephC
Post-Delivery FeedbackJul 28, 2026
I recently received the small woven leather tote in gray. I also got the matching wallet, wristlet and keychain coin purse. The set is gorgeous, luxurious. I absolutely love it. I know when I purchased anything from ROOTS it’s going to be the best quality. I am so happy with my new bag and accessories.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Jess
Site Experience FeedbackJul 28, 2026
I found that I needed with a Google search and was and to create an account, obtain a welcome code with the guidance of customer service, and place my order. Just wish prices were cheaper.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NHam
Post-Delivery FeedbackJul 28, 2026
The items I bought for my son fit perfectly. The quality of the material is top notch. I’m very satisfied and can’t wait to shop at Roots again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Optics
Post-Delivery FeedbackJul 28, 2026
After visiting the store and the product were not available, I ordered them online. I had tried on one item in a different colour but the second item was not in stock at the store so I didn’t try it on. It is the wrong size. I will be returning it.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 28, 2026
Love Roots
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mocking bird
Site Experience FeedbackJul 27, 2026
Many bugs
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Joe G
Site Experience FeedbackJul 27, 2026
posibe experience. i appreciated that when i used a filter by size the items consolidated the color choices of an particular item to one link. it seemed on the opening screen there were multiple links for different colors of the same shirt.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Audrie Marie
Post-Delivery FeedbackJul 27, 2026
Love the leather bags. Would love more affordable and variety of leather products made in Canada
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Syd
Post-Delivery FeedbackJul 27, 2026
I was charged extra on credit card and online receipt shows a lower amount. That is a mis-reporting issue. Why am I charged 296 when amount is 272 on online receipt. I know there was a hold of payment but even after that was removed these items and my credit card payments do not match online receipt.
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 1
Namimom
Site Experience FeedbackJul 27, 2026
Please fix the navigation on ethe website. When you “load more” and then have to go back, there is no “return to shopping” or by pages. Otherwise it returns to the beginning and you have to keep scrolling and “load more”.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lizl
Post-Delivery FeedbackJul 27, 2026
Love the zipped sweatshirt and cap I purchased. Great quality. The sweatpants I ordered to match the sweatshirt is still ‘processing’ after more than 2+ weeks. Another cap I ordered was cancelled. FedEx tracking is just silly. It said my order was at a pickup location, then back at the depot, when I’d actually received 2 of the 4 items I’d ordered
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: 6
defence616
Site Experience FeedbackJul 27, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andrey
Site Experience FeedbackJul 27, 2026
Was a bit too difficult to find the item, since the search function automatically sends you to one of the products that matches what you are lloking for, rather than giving you alist of items that matches your search.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 27, 2026
Website stalled several times midst purchase
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 27, 2026
Would love to a sale section on the website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Adam
Post-Delivery FeedbackJul 27, 2026
i had bought a sweatshirt while i was on holiday in Banff that i absolutely loved and two months later the zipper stopped working. i reached out without much hope of getting the issue resolved, but everything was amazing and i was taken care of with getting my old one sent back and a new one ordered which came in hardly no time at all! i would order again from Roots without question!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
RAK
Site Experience FeedbackJul 27, 2026
Great Job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donna J
Post-Delivery FeedbackJul 27, 2026
My friends liked what I purchased - got compliments.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: N/A
Hyena
Post-Delivery FeedbackJul 27, 2026
The pants were as described and are very comfortable. The fabric feels like it will last a long time. I repurchased the pants, because I like having duplicates of clothes I know I'll wear often.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Carol Ann
Post-Delivery FeedbackJul 27, 2026
Always keeping up with their excellent products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Belle
Site Experience FeedbackJul 27, 2026
It was good but expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Post-Delivery FeedbackJul 27, 2026
I was looking for quality sweaters for the kids that I could reuse for smaller ones and Inalways think of Roots because they last and wash well There were some online on sale and this was perfect since going in the store with little ones is a chore.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 27, 2026
It was good, easy thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 26, 2026
one item is not available but I didn't know until I receive the package. The discount email that I receive is only available for regular price item so it is not helpful.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8