Roots Reviews - 8,573 Review - 9.2/10

Jan 11, 2025
Founded in Toronto, Canada in 1973, Roots is a premium outdoor lifestyle brand that embodies a comfortable cabin-meets-city style, made for everyday adventures. Varsity Jackets are an emblem of Roots style.

Roots Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection8.8 /10
Ease of Finding8.7 /10
Checkout Satisfaction9.0 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

74%75%

Neutral

18%17%

Negative

7%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.7 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.0 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Roots

Showing 1 - 20 of 8,573

Ray

Post-Delivery Feedback

Jan 09, 2025

I got good deals on clothing during boxing week sales. Because most items arrived separately one delivery was very delayed.

Online Shopper

Site Experience Feedback

Jan 03, 2025

I like Roots clothing but having to pay shipping for a small item is rather annoying.


Post-Delivery Feedback

Jan 09, 2025

I had several items to return, only because of the pickiness of my daughters. One had been given to me with a Reduced label. However, the person in the store in Guelph was very helpful and all the items were processed and I received credit for all of them. I was really happy.

Y.Ehara

Site Experience Feedback

Dec 29, 2024

Store option was not available. Neither Text nor Email sign up incurred any $10 discount.


Post-Delivery Feedback

Jan 09, 2025

The item was not in a good condition, looked dirty and not presentable just as though someone clumsily shoved it in the package before shipping itout. It clear indication that people used it and/or returned it. I am sad that I am unable to return it due to being on the sale. Other stores (e.g.H&M, Zara, Uniqlo, RW&CO etc) allow sale items to be returned, so next time on I won't purchase from Roots anymore.

Deba

Site Experience Feedback

Jan 03, 2025

Quality is very good


Post-Delivery Feedback

Jan 09, 2025

I felt I was dealing with a very reputable honest company , that means the world to me.

Online Shopper

Post-Delivery Feedback

Jan 09, 2025

Love roots. The sweatpants are super high quality and my partner loves them! I would have ordered a third pair but it was sold out in his size.

LA

Post-Delivery Feedback

Jan 09, 2025

I have always loved the quality of Roots merchandise. I wanted to share this quality with an American friend.

MLM25

Post-Delivery Feedback

Jan 09, 2025

The product is very satisfying along with the ease of ordering online. Order arrived in a decent time frame.

JEA

Site Experience Feedback

Dec 24, 2024

No problems- when the item I wanted was out of stock I selected an alternate.


Post-Delivery Feedback

Jan 08, 2025

Purse was exactly as described-

David

Post-Delivery Feedback

Jan 08, 2025

The hoodie and everything was fine. Its just that I don't know if it was the packaging or the shipping company but I found a hole in my hoodie!

Grant O

Post-Delivery Feedback

Jan 08, 2025

Easy and user friendly online shopping experience. The quality of the garments is what keeps me coming back to Roots.

Online Shopper

Post-Delivery Feedback

Jan 08, 2025

Sizing was very difficult. I ended up getting a size too big. And because it was on sale there is no return or exchange. So I’m stuck with a size too big. However, the quality of the sweat pants I ordered was was very good

Online Shopper

Site Experience Feedback

Dec 29, 2024

Searching and using gift cards is difficult and it was hard to tell if my gift cards were applied

Falkyrie

Site Experience Feedback

Dec 16, 2024

It kept bringing me to the category "what's new", but I wanted to browse all products, and when I would change categories it would bring me back to the "what's new" section. This was inconvenient. Otherwise, the website is functioning correctly.


Post-Delivery Feedback

Jan 08, 2025

Some of the socks I wanted to buy were unfortunately unavailable, but I ended up finding some to my taste that were also on sale. I don`t know if I would by then full price as it is quite expensive, but the quality more than makes up for this.

Great look

Post-Delivery Feedback

Jan 08, 2025

Excellent products. Love the look

Poppy

Post-Delivery Feedback

Jan 08, 2025

Delivered on correct date. I would recommend buying from Roots. The articles were too big. but kept them anyway, as will probably shrink.

Hal

Site Experience Feedback

Dec 16, 2024

Roots’ website mirrors its stores: well organized and easy to browse. Products and their descriptions are clear and accurate. It’s a pleasure to shop.


Post-Delivery Feedback

Jan 08, 2025

The Roots joggers I purchased as a gift for my teenage son were a great fit in terms of style and quality and design. He loves them and wears them all the time.

Al

Site Experience Feedback

Dec 24, 2024

Always check out as guest because program presents payment issues if I check out as customer.


Post-Delivery Feedback

Jan 08, 2025

I love my Roots clothing—the quality of the fabric, the consistency of the sizing, the cut and comfort, the consistency of the colours so I can add pieces and know the colours will match or blend. I don’t live near a Roots store & order on-line with confidence. Service is outstanding.

Online Shopper

Post-Delivery Feedback

Jan 07, 2025

I had gotten a track suit as a gift and the pants were too small. I went back to the store to exchange for the right size, but they did not have the size. The store clerk tried to help as much as they could but didn’t seem to have all of the information, so offered me a store credit. I went home, looked online, found the size. Ordered them, and they came a day early. And by far the comfiest jogging suit I have.

Online Shopper

Site Experience Feedback

Nov 28, 2024

Had trouble checking out on tablet. There was no response when I placed the order.

Pat

Site Experience Feedback

Dec 27, 2024

I like the quality of Roots.I don't have any bad comments .


Post-Delivery Feedback

Jan 07, 2025

I have ordered 2 items.Only one item they deliverd on time.They didn't deliver other item on time.I have contact with customer service(tracking my order) they did not give me proper answer for my question.After that they deliverd my item.