Roots Customer Reviews
Roots holds a 9/10 overall rating and 3,071 verified post-delivery reviews on Bizrate.
Roots Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 79% |
 Neutral | 10% | 10% |
 Negative | 9% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 87% |
Neutral | 13% | 10% |
Negative | 5% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Roots
Showing 1 - 50 of 10,005
Sue
Site Experience FeedbackNov 1, 2026
I like your models and the quality of Roots.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EmilyD
Site Experience FeedbackNov 1, 2026
Loved the sweater bought in store, and came back for 3 more in different colors online.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
tj
Site Experience FeedbackNov 1, 2026
great interaction i thought it felt homey for an online shop!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rootsgirl
Site Experience FeedbackNov 1, 2026
good interaction - easy to use and navigate tabs - easy check oit
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Joe Joe the dump truck
Site Experience FeedbackNov 1, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 31, 2026
I want more offerings of this kind of product. They sell out quickly and are only available in the pre-holiday season. Make more!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Louis
Post-Delivery FeedbackOct 31, 2026
Highest recommendation! Visited Roots stores in person during Canada trip and love the Cloud Sweat collection!! So soft and well made. I ordered additional items on-line using the US website despite trade issues and tariffs, and it was a great experience. Roots clearly listed pricing before I purchased and tracking through FedEx was easy. Shipping was covered and customs was not an issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tyler
Site Experience FeedbackOct 31, 2026
Website works great. Found exactly what I wanted and all necessary info easily. I can't comment on if I'll return or how I like my purchase until after I receive it, but will leave a review.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Park City
Post-Delivery FeedbackOct 31, 2026
item was sold out online Park City had the item and they took care of my needs and Deliverd it in Time for my Grand Daughters Birthday way to go Park City Staff......Your The Best !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CanucksFanStill
Post-Delivery FeedbackOct 31, 2026
great profucts, great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
LOLO
Site Experience FeedbackOct 31, 2026
VERY GOOD NO PROBLEM
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackOct 31, 2026
Website navigation was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
La
Site Experience FeedbackOct 30, 2026
My first package was lost by Fedex. Roots was very helpful. They were understanding and refunded my order right away. They then gave me a coupon code to buy the item again. I am very happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
i did not have any difficulty with the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NK
Site Experience FeedbackOct 29, 2026
Online purchase - pretty easy to navigate. Great interface & Excellent Customer Service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackOct 29, 2026
Good experience been wearing roots since high school
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackOct 29, 2026
Easy to navigate, found what I wanted
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Vegas
Site Experience FeedbackOct 29, 2026
Easy to use with good photos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alli
Site Experience FeedbackOct 29, 2026
All good - searched for what I wanted and found it. The checkout process was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Aleyna
Post-Delivery FeedbackOct 29, 2026
Roots is one of the few sweatpants brands that makes women’s pants that are long enough for me. I just wish the 32.5” inseam pants came in more colors!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Root
Site Experience FeedbackOct 29, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
mamabearnoaz
Post-Delivery FeedbackOct 29, 2026
Beautiful clothing and great customer service, what a joy!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Vicki
Site Experience FeedbackOct 28, 2026
Easy peasy to order my super comfy socks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
carol
Site Experience FeedbackOct 28, 2026
when I asked questions it wasn’t helpful at all
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Michigander1
Site Experience FeedbackOct 28, 2026
Website is easy to use. Not sure why there are duplicate items, such as “Cloud hoodie”.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Terre
Post-Delivery FeedbackOct 28, 2026
I hesitated to order online with Roots because I was double billed on a previous order, but the second charge was deleted once I contacted the company customer service. The Renew shirts that I ordered are great for travel, which is why I re-ordered. With this second order, I was billed correctly, and received the products in a timely manner, although they were packaged separately, and arrived over a two day period, which was a relatively minor inconvenience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 7
G
Site Experience FeedbackOct 28, 2026
would like to be able to zoom in on the graphic tshirt art, not easy to see
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryan C
Site Experience FeedbackOct 28, 2026
Easy to use and pretty good checkout experience. Enabling Apple Pay would take it from a 8-9 to a 10
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
RE
Post-Delivery FeedbackOct 28, 2026
My favorite sweats to buy year after year!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
DA
Site Experience FeedbackOct 28, 2026
I love Roots. I appreciate stating the size the model is wearing on pictures, but it would be great to have the actual sizing matching the outfit shown when you click on the sizing info. At present that info from some stock sizing and not useful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackOct 27, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ems
Site Experience FeedbackOct 26, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 26, 2026
Pants were way too long, would be nice if short lengths were available instead of costing short folks an extra $20 just to have things altered.
- Overall Rating: 7
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: N/A
Gena
Site Experience FeedbackOct 26, 2026
Wish you carried Cooper plaid T-shirts in relaxed fit.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Grandma Carol
Post-Delivery FeedbackOct 26, 2026
My recent purchase from Roots was great! I bought Roots beaver socks when we were in Canada and decided they would be a fun present to give out at the family Christmas party. So, I ordered a pair for each family member. I think they will be pleasantly pleased with their gift of a pair of socks from Roots, since Roots was one of the sponsors of the 2002 Olympics in Salt Lake City. They are good quality and shipping was on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jill
Site Experience FeedbackOct 26, 2026
The flow involving creating an account then checking out isn't smooth. I entered info then went to check out and entered info again including name. I wanted to create an account and not do it via apple as I anticipate coming back and wanted it to be easy. It didn't feel easy. Also I entered the 3 digit code right to pay before it accepted it. I almost gave up.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JennyK
Post-Delivery FeedbackOct 26, 2026
I love the clothes!!! the entire process was seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Amy
Post-Delivery FeedbackOct 26, 2026
I love all of my Roots product and would encourage anyone to buy your product. The website is easy to use and the shipping was fast. Items are amazing, especially on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tee
Site Experience FeedbackOct 26, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackOct 25, 2026
The site is very easy. I do like when you click an item and then go back to the main page it where you left off…. You don’t have to start over with your scrolling. I
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Odette
Site Experience FeedbackOct 25, 2026
Whole experience was relatively easy, except using the $10 promotion which normally is with payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EB
Post-Delivery FeedbackOct 25, 2026
I love the quality of the product. Roots never disappoints. My whole family loves Roots for the style and the quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mich
Site Experience FeedbackOct 25, 2026
I really don’t like that there is no way to view the full product page of an item in my cart. The quick view on other sites usually have a link to view full details. This was incredibly annoying. I had to search the item again.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Luci
Site Experience FeedbackOct 24, 2026
Good found what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adam Lorincz, Ph.D.
Site Experience FeedbackOct 24, 2026
Easy to navigate, loads fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
All good, easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackOct 24, 2026
I’d suggest with sweatshirts that you lead with the original fit rather than slim. It certainly would make the search a little easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monty
Post-Delivery FeedbackOct 24, 2026
Quality product, on time delivery, very happy!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Alison C
Post-Delivery FeedbackOct 24, 2026
The Roots 1/4 zip organic hoodies are such a great product. I already had the light blue and pale pink. I was so excited to see the new colours of raspberry and purple, so I ordered them. Such great quality and perfect weight for inside or outside. Keep the new colours coming!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Blondeguymi
Site Experience FeedbackOct 23, 2026
I thought it was an amazing website and very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10