Roots Reviews - 8,573 Review - 9.2/10
Roots Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 8.7 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 74% | 75% |
Neutral | 18% | 17% |
Negative | 7% | 8% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Roots
Showing 1 - 20 of 8,573
Ray
Post-Delivery Feedback
Jan 09, 2025
I got good deals on clothing during boxing week sales. Because most items arrived separately one delivery was very delayed.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 03, 2025
I like Roots clothing but having to pay shipping for a small item is rather annoying.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 09, 2025
I had several items to return, only because of the pickiness of my daughters. One had been given to me with a Reduced label. However, the person in the store in Guelph was very helpful and all the items were processed and I received credit for all of them. I was really happy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Y.Ehara
Site Experience Feedback
Dec 29, 2024
Store option was not available. Neither Text nor Email sign up incurred any $10 discount.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Y.Ehara
Post-Delivery Feedback
Jan 09, 2025
The item was not in a good condition, looked dirty and not presentable just as though someone clumsily shoved it in the package before shipping itout. It clear indication that people used it and/or returned it. I am sad that I am unable to return it due to being on the sale. Other stores (e.g.H&M, Zara, Uniqlo, RW&CO etc) allow sale items to be returned, so next time on I won't purchase from Roots anymore.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Deba
Site Experience Feedback
Jan 03, 2025
Quality is very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deba
Post-Delivery Feedback
Jan 09, 2025
I felt I was dealing with a very reputable honest company , that means the world to me.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 09, 2025
Love roots. The sweatpants are super high quality and my partner loves them! I would have ordered a third pair but it was sold out in his size.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
LA
Post-Delivery Feedback
Jan 09, 2025
I have always loved the quality of Roots merchandise. I wanted to share this quality with an American friend.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
MLM25
Post-Delivery Feedback
Jan 09, 2025
The product is very satisfying along with the ease of ordering online. Order arrived in a decent time frame.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JEA
Site Experience Feedback
Dec 24, 2024
No problems- when the item I wanted was out of stock I selected an alternate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JEA
Post-Delivery Feedback
Jan 08, 2025
Purse was exactly as described-
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
David
Post-Delivery Feedback
Jan 08, 2025
The hoodie and everything was fine. Its just that I don't know if it was the packaging or the shipping company but I found a hole in my hoodie!
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Grant O
Post-Delivery Feedback
Jan 08, 2025
Easy and user friendly online shopping experience. The quality of the garments is what keeps me coming back to Roots.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 08, 2025
Sizing was very difficult. I ended up getting a size too big. And because it was on sale there is no return or exchange. So I’m stuck with a size too big. However, the quality of the sweat pants I ordered was was very good
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 29, 2024
Searching and using gift cards is difficult and it was hard to tell if my gift cards were applied
- Overall Rating: 1
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Falkyrie
Site Experience Feedback
Dec 16, 2024
It kept bringing me to the category "what's new", but I wanted to browse all products, and when I would change categories it would bring me back to the "what's new" section. This was inconvenient. Otherwise, the website is functioning correctly.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Falkyrie
Post-Delivery Feedback
Jan 08, 2025
Some of the socks I wanted to buy were unfortunately unavailable, but I ended up finding some to my taste that were also on sale. I don`t know if I would by then full price as it is quite expensive, but the quality more than makes up for this.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 6
- Full ratings for this review »
Great look
Post-Delivery Feedback
Jan 08, 2025
Excellent products. Love the look
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Poppy
Post-Delivery Feedback
Jan 08, 2025
Delivered on correct date. I would recommend buying from Roots. The articles were too big. but kept them anyway, as will probably shrink.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Hal
Site Experience Feedback
Dec 16, 2024
Roots’ website mirrors its stores: well organized and easy to browse. Products and their descriptions are clear and accurate. It’s a pleasure to shop.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Hal
Post-Delivery Feedback
Jan 08, 2025
The Roots joggers I purchased as a gift for my teenage son were a great fit in terms of style and quality and design. He loves them and wears them all the time.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Al
Site Experience Feedback
Dec 24, 2024
Always check out as guest because program presents payment issues if I check out as customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Al
Post-Delivery Feedback
Jan 08, 2025
I love my Roots clothing—the quality of the fabric, the consistency of the sizing, the cut and comfort, the consistency of the colours so I can add pieces and know the colours will match or blend. I don’t live near a Roots store & order on-line with confidence. Service is outstanding.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 07, 2025
I had gotten a track suit as a gift and the pants were too small. I went back to the store to exchange for the right size, but they did not have the size. The store clerk tried to help as much as they could but didn’t seem to have all of the information, so offered me a store credit. I went home, looked online, found the size. Ordered them, and they came a day early. And by far the comfiest jogging suit I have.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 28, 2024
Had trouble checking out on tablet. There was no response when I placed the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pat
Site Experience Feedback
Dec 27, 2024
I like the quality of Roots.I don't have any bad comments .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pat
Post-Delivery Feedback
Jan 07, 2025
I have ordered 2 items.Only one item they deliverd on time.They didn't deliver other item on time.I have contact with customer service(tracking my order) they did not give me proper answer for my question.After that they deliverd my item.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 5
- Full ratings for this review »