Roots Customer Reviews
Roots holds a 8.9/10 overall rating and 3,512 verified post-delivery reviews on Bizrate.
Roots Rating
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 81% |
 Neutral | 12% | 11% |
 Negative | 9% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.9 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 72% | 77% |
Neutral | 19% | 17% |
Negative | 8% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Roots
Showing 1 - 50 of 11,306
ISham
Site Experience FeedbackSep 2, 2026
its fast, but the top menu falls down when you want to explore the website itself and its annoying.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Heidi
Site Experience FeedbackSep 2, 2026
Good experience except whenever I looked at an item and then went back it took me to the first page instead of where I left off.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bare
Site Experience FeedbackSep 2, 2026
Hard to find US shipping
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Spooky
Site Experience FeedbackSep 2, 2026
No complaints, fast checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
n/a
Site Experience FeedbackSep 2, 2026
product pricing
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
DA
Site Experience FeedbackSep 2, 2026
Already shared the information in previous section of the survey.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackSep 2, 2026
Always pleased with my shopping experience with Roots. I can find gifts for family members and quality merchandise for myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Lau S
Post-Delivery FeedbackSep 1, 2026
I was very happy with my purchase, but I had to return to the store because I noticed a stain on it when I opened it at home :( The staff exchanged it for me, but the associate started scrubbing it with a brush, which worried me as I thought they would damage it. When I asked them not to do that, they clarified they were giving me a replacement anyway, so that was just a mix-up on my part. I would just suggest inspecting the merchandise a bit more carefully so customers don't have to make a return trip
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
Tito
Site Experience FeedbackSep 1, 2026
I couldn’t be more disappointed and disgusted with the POTUS and the way he is treating Canada. The website was easy to navigate and made it easy to support a Canadian company. I look forward to wearing my Roots sweatshirt!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
alpet
Site Experience FeedbackSep 1, 2026
The targeted ad that I received made me purchase this item. Your marketing is reaching the target audience!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Wheelzz
Site Experience FeedbackSep 1, 2026
Website is easy to navigate. Pricing is quite high for sweats
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barb
Site Experience FeedbackSep 1, 2026
If you had coffee mugs, I didn't find them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Katie
Site Experience FeedbackAug 31, 2026
Found what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tulu
Post-Delivery FeedbackAug 31, 2026
I've been a Roots shopper since 1973 when it was a little shop near Rosedale. Quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
NM
Site Experience FeedbackAug 30, 2026
Easy to search. Fast shipping. Excellent quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TK
Site Experience FeedbackAug 30, 2026
great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marley
Site Experience FeedbackAug 29, 2026
The site is easy to navigate. Checkout was extremely quick and smooth, it’s nice to not have to go through several pages before you actually hit “purchase”. I do wish there was a way to filter by weight (cloud vs original).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackAug 29, 2026
good easy to naviagte and i was able to filter search to hone down to what imwas looking for
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackAug 29, 2026
one of the items arrived with the plastic security tag, needed to go to a store to get it removed. deluvery arrived sooner then expected, tracking information was not upto date on early deluvery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MYB
Post-Delivery FeedbackAug 28, 2026
I find the quality of the apparel to be well made. I have purchased other products in the past and they hold very well after a lot of play and a lot of washing. Colors remain intact, clothes do not shrink and they do not stretch. Again, great craftmanship.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 28, 2026
Good quality material
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Claire
Post-Delivery FeedbackAug 28, 2026
The sales associate who helped me with my return at metrotown mall Burnaby, BC was very rude. Other than that, it was good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gander
Site Experience FeedbackAug 27, 2026
Some problems with the website. A little unstable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moose
Site Experience FeedbackAug 27, 2026
The filters for kids clothes could be improved, like sweats, shorts, t shirts. Overalll a great website and brand, will definitely use again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pink
Post-Delivery FeedbackAug 27, 2026
Love your clothes. Well made.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Womey
Site Experience FeedbackAug 27, 2026
My grandchildren are Canadian. When we vacationed in Aspen we always shopped the Aspen Roots store. Love the quality and style of items. As an American I feel obligated to shop more and proudly wear Roots clothing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SpicySauce16
Post-Delivery FeedbackAug 27, 2026
Amazing fit and very comfortable. Product is made to last! Great quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gayle
Site Experience FeedbackAug 27, 2026
Couldn’t find a feature to search just long sleeves in best sellers for kids.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Shelly
Post-Delivery FeedbackAug 26, 2026
Wonderful design and quality but hopefully cheaper
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 26, 2026
pricey
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Michigan Carol G
Site Experience FeedbackAug 26, 2026
no issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Wendys
Post-Delivery FeedbackAug 26, 2026
On time delivery product high quality Good fit
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Monk
Site Experience FeedbackAug 26, 2026
Good experience. The site is laid out well. The merchandise is displayed well. Overall, it's an inviting website.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 26, 2026
I love the quality of Roots product. Everything is so well made. Ordering from your site was very simple and everything arrived very quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Rama.Y.
Post-Delivery FeedbackAug 26, 2026
I always make sure to purchase Roots T-shirts for travels, for the family and as gifts. Everyone loves them and they make great gifts as well, as Canadian brand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
tooter200
Post-Delivery FeedbackAug 26, 2026
I love my purchase from Roots. I can always count on the high quality Roots offers. I try not to make recommendations on anything as they often come back, either directly or indirectly, as negative responses.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
Lori
Post-Delivery FeedbackAug 26, 2026
Online shopping experience was great! No hiccups! Product quality is amazing, I’m super happy - love the color, the fabric is sturdy and cozy, and fits perfectly even for my petite frame.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
KV
Site Experience FeedbackAug 26, 2026
I was able to find what I was looking for easily. It would be helpful if all colors for each product were displayed initially instead of having to click on the specific item. For example, I thought the seasonal colors were no longer available for the men’s sweatshirts until I clicked on one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DA
Site Experience FeedbackAug 26, 2026
Easy to navigate. This is my second order for the same item. The first one did not arrive. I was refunded. Crossing fingers for that one.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rose
Site Experience FeedbackAug 26, 2026
Sorting through filter options was not what I typically see. So, I scrolled through a lot of items that did not apply to what interested me. I could have tried harder to sort!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elena
Post-Delivery FeedbackAug 25, 2026
My experience was excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Anonymous
Site Experience FeedbackAug 25, 2026
Website was easy to use. I was able to find everything I was looking for. I like how clean and organized the website design is.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lizl
Post-Delivery FeedbackAug 25, 2026
Part of my order was once again cancelled by roots. Love the sweatpants I received
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 8
amg707
Post-Delivery FeedbackAug 25, 2026
Always great quality goods of every category and range. Love the summer road trip collection, just wish it didn’t sell out so fast!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
sugar
Site Experience FeedbackAug 25, 2026
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ipoczy03
Post-Delivery FeedbackAug 25, 2026
I bought the Original Heritage sweatpants in a size 3xl, could go down to a 2xl, but cant be bothered to return and exchange the product, same with the original sweatshirt, bought a 4xl, could go down a size to 3xl.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Sher
Post-Delivery FeedbackAug 24, 2026
Ordered 2 waffle long sleeve tops in black and oatmeal. Fit well, very comfortable and soft! Great quality as usual. My problem is waiting to long to order and then missing out on my size. My advice is order when you think you love it...you can always return
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 24, 2026
Good quality product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Support Canadian products
Site Experience FeedbackAug 24, 2026
Great website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AIM
Site Experience FeedbackAug 24, 2026
1st time on line. Visited stores throughout Canada many times. Love the product and on-line was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10