Roots Customer Reviews
Roots holds a 9/10 overall rating and 3,543 verified post-delivery reviews on Bizrate.
Roots Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 78% |
 Neutral | 12% | 12% |
 Negative | 9% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 72% | 70% |
Neutral | 19% | 21% |
Negative | 9% | 10% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Roots
Showing 1 - 50 of 11,451
JennieV
Site Experience FeedbackJul 25, 2026
Love finding collaborations with other brands and seeing the high quality look and style is a bonus and must purchase item
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 25, 2026
Order placed was received on time, customer support contacted by email was very courteous and helpful. Would highly recommend Roots.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Laura(23)
Site Experience FeedbackJul 25, 2026
Love the branding and products but i think it would be nice to have larger models to sow more inclusivity. otherwise an app or updated website for phone use.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
AB
Site Experience FeedbackJul 25, 2026
Tried to login to my account but couldn’t Tried to pay but kept getting codes
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Everest
Site Experience FeedbackJul 25, 2026
Easy to navigate. Lots of selection. Plenty of information on products.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Hailey
Site Experience FeedbackJul 25, 2026
love the clothing but wish they were more affordable so I could shop here more often
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mish
Site Experience FeedbackJul 25, 2026
I love this item but can’t get in local store so ordered on line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Client
Site Experience FeedbackJul 25, 2026
A bit expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OLD man bag
Post-Delivery FeedbackJul 25, 2026
The product is very OLD man… and not what I expected based on the photo and description.
- Overall Rating: 7
- Would Shop Here Again: 2
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Derano
Site Experience FeedbackJul 25, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
USA canook
Site Experience FeedbackJul 25, 2026
Overall good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather
Site Experience FeedbackJul 24, 2026
Good online shopping experience. However, the prices are a bit high.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Meh
Site Experience FeedbackJul 24, 2026
Site kept wanting to correct my address - finally gave up and agreed even though it is not exactly correct. Wouldn’t accept payment first time. Came back an hour later and had same issues.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJul 24, 2026
Refer to previous answers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TD
Site Experience FeedbackJul 24, 2026
Some items could have had better images and also the ability to zoom in to view them closer. Some items only had one image of that item. The site glitched several times when I was checking out.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chuckles
Site Experience FeedbackJul 24, 2026
Easy to navigate website and very good selection.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brad
Site Experience FeedbackJul 24, 2026
Overall good. Checkout not so good, bouncing back and forth between PayPal and Shop to finalize payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PBS
Site Experience FeedbackJul 24, 2026
I had no issues with website
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 24, 2026
Very happy with my purchase - delivered carefully and on time. The jackets themselves are exactly as described, and even cozier than they look. High quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 24, 2026
Checkout was problematic
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Greatsisterinlaw
Site Experience FeedbackJul 24, 2026
Quick amd Easy
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 24, 2026
Easy transaction
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 23, 2026
Good and easy experience will do again
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
NN
Site Experience FeedbackJul 23, 2026
Good experience, easy and quick to find the item. Lots of options and good sizing options. Like the tall sizing. Lots of colors. Good quality. My favorite sweatpants brand. Today seen many online. Good checkout expertise and experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tootsie
Site Experience FeedbackJul 23, 2026
Overall shopping experience on the website was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Eddie
Post-Delivery FeedbackJul 23, 2026
Soft and reliable garments. They look great and feel amazing. They will last a long time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Lmdns
Site Experience FeedbackJul 23, 2026
Sizing in sweats easy to misunderstand.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 23, 2026
I really like the clothing and style, find the website a bit confusing when just long lists you have to go through - wish that the style and color variations were just combined instead of multiple pictures in a list
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJul 23, 2026
Great interations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dwinst
Site Experience FeedbackJul 23, 2026
Easy and efficient
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 23, 2026
Received some of my order promptly. The remaining piece I tracked, first said coming from Windsor, at least in my province. Then coming from Richmond BC! All the while that item was available in my local Roots store! I ordered online as there was a one day sale and I was unable to get to the store. And because the sale said Final , I could not purchase that item and return the ordered one. VERY surprised Roots still uses Canada Post. So many faster options, Purolator, FedEx etc.
- Overall Rating: 2
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: N/A
Becca
Site Experience FeedbackJul 22, 2026
Great sale prices and cute colour choices, unfortunate that some of the items I wanted were sold out, such as toddlers clothing in size T4 was sold out for multiple items and the Leather Varsity Jackets with the "roots" on the front instead of the "R". But website loaded fine - more of a stock issue.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alix
Site Experience FeedbackJul 22, 2026
Good, really easy checkout
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
LauraN
Site Experience FeedbackJul 22, 2026
Website and search is good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
nicster33
Post-Delivery FeedbackJul 22, 2026
The pullover I received came with a big stain above the Roots logo. It says a lot about a company that allows their product go out the door looking like that.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: N/A
Rae
Site Experience FeedbackJul 22, 2026
I was hoping to find some more options that were on sale or less expensive
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Smuzz
Site Experience FeedbackJul 22, 2026
Great! I even used the customer serve chat bot to answer a question.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The mystic pumpkin
Post-Delivery FeedbackJul 22, 2026
I bought a unisex sweater with roots embroidered on the front I got a size up the men’s small woman medium for a nice cosy relaxed fit, it’s so nice and soft it’s my new favorite sweater, I got twice a cooper quarter zip in cotton candy and the dark grey sweater but the dark grey is like softer it seems I definitely want to get another one and also size it up for the super cozy fit, like I can sleep in this sweater cus it fits over my big sleep shirts but it’s not too big that it looks frumpy it’s perfect with a pair of leggings and a ball cap or touque and cute moccs would be such a nice fit! And it’s such good fits too compared to cheaper clothing it really is worth the price even if I think it’s still a lil expensive. But I got everything on sale !
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Bubby B.
Post-Delivery FeedbackJul 22, 2026
The Cloud line is the most comfortable hoodies/crew necks/ sweats i have ever owned. I have multiple from the ONE line, but the Cloud line is by far the best. The nylon line is perfect for travel and relaxing. I wear them on days off and they survive mountain biking, jogging, boating, swimming, or daily activities. I am brutal to them, and have never had a rip or tear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Elizabeth K.
Site Experience FeedbackJul 22, 2026
Great experience! Items arrived very fast via standard delivery service.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Andre4
Site Experience FeedbackJul 22, 2026
It’s well organized, clean and easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
E
Post-Delivery FeedbackJul 22, 2026
Sweater was 30% off and says no returns or exchanges. 3 put of 4 sweaters fit perfectly but one is extremely large and cannot be returned...
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 22, 2026
At checkout, could not enter my address. Fortunately, I could use Shop or PayPal, or I wouldn't have been able to make the purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jane
Post-Delivery FeedbackJul 22, 2026
Order online easy, one item not available delivery was within a week.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Marty
Post-Delivery FeedbackJul 22, 2026
Shipping package was torn and melted onto some of the clothing. The torn package was placed in another package for mailing. I provided pictures and they want me to ship back the goods that clearly have melted plastic on them. Doesn’t make sense to waste money on shipping bad goods back. Ideally would just get a refund. Don’t you all have shipping insurance?
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 6
- Customer Support: 6
MG
Site Experience FeedbackJul 22, 2026
Kept crashing. Hardest to place order. I order a lot online but this was somewhat frustrating. Charging for delivery is simply wrong especially when store pickup is unavailable.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Potato
Post-Delivery FeedbackJul 22, 2026
Roots was having a clearance sale and it was great !! All the sale items were another 30% off. I got so much great stuff for a good price .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
S
Site Experience FeedbackJul 21, 2026
Hard to navigate
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Tum
Site Experience FeedbackJul 21, 2026
Roots is the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Molly
Site Experience FeedbackJul 21, 2026
Good ,easily accessible
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8