Roots Reviews - 3,448 Post-Delivery Reviews - 9.1/10
Roots Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 82% |
 Neutral | 11% | 13% |
 Negative | 7% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 73% | 73% |
Neutral | 19% | 19% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Roots
Showing 1 - 50 of 11,361
Julianna Irene
Site Experience FeedbackJun 18, 2026
Mobile site friendly
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
super frustrated that couldn't order for delivery. the website kept crashing and unable to purchase for store pick up
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Pamie
Site Experience FeedbackJun 18, 2026
Easy to choose, stylish and classic design
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ehara
Site Experience FeedbackJun 18, 2026
I was so happy to see the option of "In Store Pick up" to save overall cost from shipping fee.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
FrozenMarcs
Site Experience FeedbackJun 18, 2026
I love how aesthetically pleasing the site is, and everything was smooth. I loved the products, they're all great designs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ek
Site Experience FeedbackJun 18, 2026
My online order has been cancelled 3x for sizing issues but website still shows availability of selected size so cancellation not .akimg sense. Tried calling help line but only got generic automated voice responses.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Lori
Post-Delivery FeedbackJun 18, 2026
I own a lot of Roots products and anyone that knows me knows how much I love Roots. This dress was a huge disappointment. I have 3 shorter ones of that style and thought a longer one would be nice. It looked hideous - the pockets bulged out at my hips and looked ridiculous. Disappointed with the return in the fact that you get hit with a $12 fee or you get a gift card. I chose the gift card. I didn’t realize the one store in MA had closed so my only option was to mail it back.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Laura
Site Experience FeedbackJun 18, 2026
The website is built well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJun 18, 2026
The checkout process was not very easy to use.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Billy
Site Experience FeedbackJun 18, 2026
The website worked well. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackJun 18, 2026
The only problem I had was going back after viewing it kept taking me to the beginning of the category
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJun 18, 2026
My interaction with the website was smooth and clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lex
Site Experience FeedbackJun 18, 2026
I received a code for $10 off my order 2 days ago; when I tried to use it today it said invalid or expired . Was not impressed with that , but since I love Roots and I found the colour I wanted for the items I wanted , I continued with my purchase
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 18, 2026
web site hard to check out
- Overall Rating: 2
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Kosma
Site Experience FeedbackJun 18, 2026
Other sites offer shorter shipping times on regular shipping. Even Roots express shipping isn’t as fast especially for the cost.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackJun 17, 2026
Easy online shopping, I like that they offer store availability. Check out is quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buzzy
Site Experience FeedbackJun 17, 2026
Overall good experience. A little issue checking out with Paypal, but I think that was on Paypal's end.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tomia
Site Experience FeedbackJun 17, 2026
Love that Roots offers so many items made in Canada. Searching and checkout were easy but getting discounts was not.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
DAY
Site Experience FeedbackJun 17, 2026
I am a Roots employee (currently employed at Square One - employee number 127404) and was unable to use my discount towards this purchase. As well with the extreme dissatisfaction and disappointment that the article of clothing I had purchase was not available for me to pick up in store, my store or any store in the GTA never had any in stock of this product, the collection is limited edition, I reached out to the marketing team to see if we can collaborate in order to showcase the Ghana hoodie as on all Roots’ social media, you guys have not shown any representation of the Ghana hoodie, tshirt and/or hat.
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
SK
Site Experience FeedbackJun 17, 2026
I notices that some of the search filters don’t seem accurate. For example, choosing Classic fit and he results don’t have all the items with classic fit.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shaz
Site Experience FeedbackJun 17, 2026
Easy to use and really appreciate the sale as I buy products for my grandson
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
really great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 17, 2026
item has not been received. no tracking information available from FedEx. I followed up with Roots online chat and they're making me wait an additional week to see if FedEx can find the item. But Roots has still charged my credit card!
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 3
KayCee
Post-Delivery FeedbackJun 17, 2026
From start to finish, the ordering process is very easy. Normally, my orders are fulfilled locally in the GTA but this time, it was fulfilled in Calgary, making the delivery time a little longer than usual. Still not a deal-breaker at all but normally, Roots delivery is lightning fast and I think I've been spoiled by that. Love this company and their products, I wouldn't care if I had to wait for them to be delivered from the other side of the world.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Happy
Site Experience FeedbackJun 17, 2026
Our family is root family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clara
Site Experience FeedbackJun 16, 2026
Nothing to remark. It was east and simple
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
H1234
Site Experience FeedbackJun 16, 2026
Overall interaction with the website was great. I knew exactly what item i wanted and didn't shop around on the site too long.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mars
Site Experience FeedbackJun 16, 2026
I typed in “sale” and “sale in women” popped up which is great and accurate. All sorts of lavender items popped up, as if the algorithm knew I love lavender and pinks!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 16, 2026
Great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barzzi
Site Experience FeedbackJun 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
the website is not the best. it kept skipping.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
longlasting
Post-Delivery FeedbackJun 16, 2026
i love roots because their products last.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Linny
Post-Delivery FeedbackJun 16, 2026
I ordered Canada Day t shirts for my American grandkids coming for Canada.The shirts are excellent quality .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
LJ
Site Experience FeedbackJun 16, 2026
Good, we'll see when it comes if I'll be buying again
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
SPJ
Site Experience FeedbackJun 16, 2026
Good experience. Fast and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 16, 2026
The dress is so pretty and I love the quality and feel of the material. I had placed an order and needed a different size but my only option was to return instead of exchange. So I had to return my item, take a $12 return hit, and then reorder my item at original price which was frustrating since I just wanted to exchange for a different available size. But I'm very happy with my dress and I would still order again.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 16, 2026
Service in general from Roots has deteriorated over the past several yrs. It took 2 mos. just to finally learn that an item won't be replenished.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Online Shopper
Site Experience FeedbackJun 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
T
Site Experience FeedbackJun 16, 2026
Terrible checkout procedure.
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 1
Alic65
Site Experience FeedbackJun 15, 2026
Roots has the best products and have been wearing for over 40 years!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Easy to use and make choices. Check out quick and without trouble.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brooke
Site Experience FeedbackJun 15, 2026
Roots is da bomb
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lis
Post-Delivery FeedbackJun 15, 2026
I think you should have like Lulelemon made too much sectio for more deals
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Jan
Site Experience FeedbackJun 15, 2026
Good items to bring as gifts for family overseas.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rama
Post-Delivery FeedbackJun 15, 2026
I got the T-shirts as gifts for my family overseas, and they were thrilled, as Roots is one of the outstanding brands in Canada!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 15, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tish
Site Experience FeedbackJun 15, 2026
Colour choice can be selected but colours have separate items. This seems redundant. I was looking in the description if purses had zipper closing or magnetic ones. I couldn’t always find it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Elainer
Site Experience FeedbackJun 15, 2026
Looked on site out of curiosity with fond memories of beautiful leather goods. Styles no longer to my taste but surprised to find new balance shoes listed at great prices.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Shel
Site Experience FeedbackJun 15, 2026
sale prices are reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10