Roots Reviews - 3,452 Post-Delivery Reviews - 9.1/10
Roots Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 81% |
 Neutral | 11% | 13% |
 Negative | 7% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 73% | 73% |
Neutral | 19% | 18% |
Negative | 9% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Roots
Showing 1 - 50 of 11,344
Win
Post-Delivery FeedbackJun 21, 2026
Picked up order at the store. The size was too small. Sales associate gladly helped me returned the order and helped me to purchase a larger size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Doug
Site Experience FeedbackJun 21, 2026
We really like the Roots Product, we shop there regularly.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
shown discounts vanished during checkout
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Jacqueline
Site Experience FeedbackJun 21, 2026
Easy to shop online, simple check out, easy access to available items and where to find them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lex
Post-Delivery FeedbackJun 21, 2026
Was easy to order online and products shipped quickly.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Judy
Site Experience FeedbackJun 21, 2026
Poor checkout - had to place two separate orders since I couldn’t combine gift card and credit card!!! No customer service available to help on weekend??
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJun 21, 2026
It was good.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Orly
Site Experience FeedbackJun 21, 2026
I am fully satisfied to order online all purchases for my wife.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taz
Site Experience FeedbackJun 21, 2026
I wish the clothes used in ads/promos were easier to find online
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
ChrissieJ
Site Experience FeedbackJun 21, 2026
Ease of checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dunner
Site Experience FeedbackJun 21, 2026
overall excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aida
Post-Delivery FeedbackJun 21, 2026
Quality of roots products never disappoints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Ms B
Site Experience FeedbackJun 21, 2026
Great experience wanted matching pieces so bought the whole set
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
A
Site Experience FeedbackJun 20, 2026
I had a gift card and tried using it. Said it would be used until the payment then would not apply it.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
CDNgal2026
Site Experience FeedbackJun 20, 2026
It keep pushing me to use the shop app, but I kept getting a message saying my order couldn’t be processed. Eventually I figured out I didn’t need to use the shop app to finish my purchase. Also every time I clicked on an item to further look at it, when I went back to the main list, it kept making me restart the whole list! It was really annoying having to load more products every time.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dave
Site Experience FeedbackJun 20, 2026
Love Roots!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
The checkout was glitchy, frozen, terrible. I had to repeat the purchase process probably 8 times.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackJun 20, 2026
Sizing is tough I find when buying unseen online.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikeegyal
Site Experience FeedbackJun 20, 2026
When using combination of gift card and credit card for payment, it is not very clear because the website does not show the gift cards being subtracted from the balance. It could ne a little more user-friendly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Eddie
Post-Delivery FeedbackJun 20, 2026
I order Roots because I know their products will be soft and long lasting. I am a Canadian living in the US so I purchase online. I have worn Roots clothing most of my life.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Fraggle rick
Site Experience FeedbackJun 20, 2026
Fix your shipping forum. Half is a common enough prefix to an address! (1/2) Needs to be an option and the fact that you redirect to either fix it or select an option that's straight up wrong was insane.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackJun 20, 2026
Due to this experience, I will not be shopping with Roots again. I worked at Roots while I was in university and have always been a loyal supporter of the brand. That's why this situation has been so disappointing. Attempting to use a gift card online has turned into an unnecessarily frustrating experience, and I have been given no clear explanation of what is actually preventing the transaction from being completed. What is particularly frustrating is that I have not been provided with any reasonable alternative payment options or a clear understanding of how to resolve the issue. For a company that values customer service and loyalty, this level of inconvenience over the use of a gift card is unacceptable. I have always had a positive view of Roots, but this experience has significantly changed my perception of the company.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Lee
Site Experience FeedbackJun 20, 2026
no issues, looking for Canada proud stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
happy camper
Site Experience FeedbackJun 20, 2026
have a nice day. waiting for my jacket.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kate
Site Experience FeedbackJun 20, 2026
The colour I wanted wasn’t available in my size but I chose a different colour.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mickey
Post-Delivery FeedbackJun 20, 2026
winter pants are nice
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 3
Online Shopper
Site Experience FeedbackJun 20, 2026
Buying birthday gifts for children and grandchildren. They love Roots
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackJun 20, 2026
Nice website that was easy to navigate with good products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rickey Bobby
Site Experience FeedbackJun 20, 2026
Overall Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
J
Site Experience FeedbackJun 20, 2026
I knew item I wanted and it was seemless to make the purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niks
Site Experience FeedbackJun 19, 2026
Easy and smooth process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MAW
Site Experience FeedbackJun 19, 2026
Everything was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TL
Post-Delivery FeedbackJun 19, 2026
I've been a Roots customer for a very long time and I've always been happy with the quality of the products, design and the stores that offer a wide range of product selection which makes Roots one of my gift shopping destinations. I am also very satisfied with ordering online as the online shopping experience on the website was seamless. Overall, I personally love this brand and I'm proud to be Canadian as I have owned plenty of Roots clothing pieces myself.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Pajamas Needed
Site Experience FeedbackJun 19, 2026
More selection needed. More pajamas.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Carly
Post-Delivery FeedbackJun 19, 2026
I love Roots. The clothing is high quality. I like that it's a Canadian company too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Love you guys!
Site Experience FeedbackJun 19, 2026
HAVE DONE SO ON PRIOR PAGE
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Hephzibah333
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Livy
Site Experience FeedbackJun 19, 2026
I loved how easy the website was to use and how it provided me with coupons upon signing up. Great website and excited to get the clothes !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Good experience with transaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kim
Site Experience FeedbackJun 19, 2026
When codes are sent, please ensure they work and not told the codes are invalid. I love that the company is Canadian and have purchased from this company since it opened in Toronto.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms
Post-Delivery FeedbackJun 19, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dog momma
Post-Delivery FeedbackJun 19, 2026
I wanted some T-shirts that I knew would be good quality and durable and my first choice was to go to roots because I know that will be what I get and it is a Canadian company. I was very satisfied with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Julianna Irene
Site Experience FeedbackJun 18, 2026
Mobile site friendly
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
super frustrated that couldn't order for delivery. the website kept crashing and unable to purchase for store pick up
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Pamie
Site Experience FeedbackJun 18, 2026
Easy to choose, stylish and classic design
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ehara
Site Experience FeedbackJun 18, 2026
I was so happy to see the option of "In Store Pick up" to save overall cost from shipping fee.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
FrozenMarcs
Site Experience FeedbackJun 18, 2026
I love how aesthetically pleasing the site is, and everything was smooth. I loved the products, they're all great designs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ek
Site Experience FeedbackJun 18, 2026
My online order has been cancelled 3x for sizing issues but website still shows availability of selected size so cancellation not .akimg sense. Tried calling help line but only got generic automated voice responses.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Lori
Post-Delivery FeedbackJun 18, 2026
I own a lot of Roots products and anyone that knows me knows how much I love Roots. This dress was a huge disappointment. I have 3 shorter ones of that style and thought a longer one would be nice. It looked hideous - the pockets bulged out at my hips and looked ridiculous. Disappointed with the return in the fact that you get hit with a $12 fee or you get a gift card. I chose the gift card. I didn’t realize the one store in MA had closed so my only option was to mail it back.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A