Roots Reviews - 3,467 Post-Delivery Reviews - 9.1/10

Aby

Jun 27, 2026

Na

Drew

Jun 27, 2026

Nothing to complain about

Online Shopper

Jun 27, 2026

size shows available but not able to add to cart, had to try several times.

N

Jun 27, 2026

Overall it was an easy transaction. The only concern was when I had applied the gift card, on the summary page of the price it confirmed I was paying by credit card, and then it said "apply giftcard" or something close to that. It would have been helpful if the cost summary on the right hand side showed the GC applied, and the actual total amount that would be charged to my credit card. The only time I knew the total of what I was being charged was when I received a notification from my bank. Until that time I had doubted whether I had entered the GC information correctly.

DenTree

Jun 27, 2026

Excellent never a problem.

Trixie

Jun 27, 2026

Easy to use and functional

Online Shopper

Jun 27, 2026

The website is actually one of the better ones, you don't need to change anything about it. Maybe offer more products? Shoes would be wonderful (I live in my old roots boots), more leather bags?

LEAINUX

Jun 27, 2026

It was a fine experience.

Frustrated Customer

Jun 27, 2026

I purchased 3 tops online but one of the tops has an imperfections on the front of the top. The tag on shirt was created at store level, I’m assuming a return and the packing slip had final sale on it? When I called customer service to find out why that happened she wasn’t sure and checked the website, she confirmed it wasn’t a final sale item. I asked what I need to do to return the top, she put me on hold and whoever she spoke with said I had to send pictures of the top for Roots to see if they could issue a return credit. I asked her why and that is the condition it was sent to me. She put me in hold again and she said that’s all they can do. I told her if I hadn’t mentioned that there was an imperfection on the top Roots would have send me a return label no questions asked. I asked her to escalate this issue because this is horrible customer service from Roots when your website reads “free and easy returns”. There was nothing easy about this, other than causing me frustration and a total waste of time. The moral of this story is, honesty isn’t the best policy. I should have just lied and said I didn’t like the colour and I wouldn’t have gone through 15 minutes of getting put on hold with no resolution. Roots you need to do better and when you ask to speak to a supervisor you should be connected to one, instead of this back and forth on hold with the customer service.

Disappointed

Jun 27, 2026

The outfit itself is cute, sweater much smaller then described ( I have a large amount of root sweaters all the same size and this one was much smaller) to return I have to pay for à label (horrible) or get store credit to return free ( which I would t mind ) but k is I have to pay shipping again…just over all unsatisfied, the quality has gone down hill and prices are going up. May be my last roots purchase

Cozy Outerwear Guy

Jun 27, 2026

I often wear head-to-toe Roots. It's perfect for going from working at home to a bike ride in the forest. The clothing is great quality and I find myself loving the pieces for many years, and counting. I'd love it if Roots introduced a staples line with essentials like plain, daily-wear t-shirts that are the Roots quality but a little cheaper. Then I'd never have to wear anything but Roots.

Online Shopper

Jun 27, 2026

Roots products continue to deliver quality and meet expectations. Amazing company! Thank you.

Helen040

Jun 27, 2026

Always easy to order, fast delivery, and excellent quality!

Lost respect for Roots

Jun 27, 2026

Website for these items are fine, my daughter and I are so so so disappointed that she could not purchase the Blue Jays jacket with the beige leather sleeves . We waited in line at the World Series game 2 missing many innings only to find out there were not any ?????? Now the new gear is the same only available at the Jays shop My daughter lives and works in the U.S. and refuses to ever purchase from roots again. She has emailed you many times NOOOOOOOOO RESPONSE I am purchasing these shorts for her to wear wither Jays shirts Do better ROOTS people want these items make them available.

Online Shopper

Jun 27, 2026

I love the quality of the clothes!

Winnie

Jun 27, 2026

Love Roots products always fit well. I had tried to track the order a few times and unfortunately was never able to access the tracking icon. ?maybe due to it being post vs courier.

dutch

Jun 27, 2026

Navigating around the website, for online purchases was pretty straightforward. Tracking of the item can be a little different. Just with my experience, the tracking works, for the day of the delivery. Not prior, at least for myself.

Lam

Jun 26, 2026

The handbag jewelry is well made and very cute. The fitting of the two tops were very good quality. The fit of these shirts were good for me.

Online Shopper

Jun 26, 2026

Love the products but this was first time ordering online and website kept glitching when trying to put one specific product in cart then when I was trying to pay. A little frustrating but ended up working

Online Shopper

Jun 26, 2026

Your checkout process was unable to send this item as a gift, even though I gave you the recipients name.

So so

Jun 26, 2026

Ok

Annie

Jun 26, 2026

Fast. Easy to navigate site. Great quality products!

Online Shopper

Jun 26, 2026

I told you the shopify checkout wouldn't allow me to checkout 3 different times using different browsers. Awful experience.

Lex

Jun 26, 2026

Sometimes I find the sizing a bit confusing; I usually wear a L but at roots have to size up to an XL . I bought an XL t shirt in this order and it was really big .. I mean I would rather it be big and not too small but I love the color (lavender ) and I have loved roots since I was a teenager and will go back for more … need the lavender hoodie now ! That will be my next purchase but gotta space them out cause let’s face it .. roots is a bit pricey but I still love their stuff

PJM

Jun 26, 2026

I love Roots for my grandchildren or for gifts for grand nieces or nephews. I love the quality and that it's proudly Canadian

Renaybee

Jun 26, 2026

The Roots website has an easy layout to view items as well as easy to filter your specific wants when searching for an item. The check out process has clear instructions and information regarding your order.

Online Shopper

Jun 26, 2026

Average

db

Jun 26, 2026

I love the sweaters, you can always depend on roots for quality products.

blondie

Jun 25, 2026

easy, amazing

Online Shopper

Jun 25, 2026

Good one!

Rose

Jun 25, 2026

I like the clothes and I know that the clothing is well made.

Online Shopper

Jun 25, 2026

Checkout was a bit challenging but I usually check out as Guest so that could be why

Derwoody

Jun 25, 2026

Always great quality and very quick to arrive. One of my favourite brands.

Jacqueline

Jun 25, 2026

I placed 2 online orders that bounced back as cancelled due to lack of product, even though the website stated they had the item in stock so I called the customer contact line. The first girl was very nice but gave me incorrect information on a store that was closed down, so I called back and had another amazing representative take the time to locate the product, speak with her higher ups and confirm the product was at the distribution centre and would be off loaded and in the system for purchase within 48 hours. And, she was correct, I ordered the item and had it delivered and received within 3 days!! I have been wearing Roots items for 40 years and have no plan to stop anytime soon. My kids are wearing my 30 year old sweaters because the quality is bar-none to the that of other retailers. The style is traditional, classic and everlasting. The customer service is brilliant and local which is an advantage to all other consumers lately. Roots has managed to keep the core qualities that has made them such an incredible clothier! Keep doing what has been lost amongst other companies and providing quality clothing and brilliant customer service since 1973! Always and forever a Roots fan:)

JKB

Jun 25, 2026

My husband loved the short’s size and quality.

Kozak Princess

Jun 25, 2026

Love shopping for Roots Products - they are Canadian, comfortable and affordable.

Kris

Jun 25, 2026

I ordered from a premium brand, they sent me the wrong size, I paid very good money for these clothes then they wanted me to pay for shipping, it took me 30 mins of sending pictures, on the live feed to finally get " this is a one time thing" and returned it for free. Its been 9 days since I returned the item and still havent gotten a refund.

Eddie

Jun 24, 2026

Roots clothing is durable, stylish, and my go to for everything!

Online Shopper

Jun 24, 2026

The only issue that I had was that I had to search for the Canadian site to make sure I was paying in Canadian dollars.

Online Shopper

Jun 24, 2026

Great experience

IMAFUNGUY COINS AND COLLECTIBLES

Jun 24, 2026

Everything was great

Willy

Jun 24, 2026

had a hard time checking out using Paypal from my phone.

Daniel

Jun 24, 2026

Good

Karam

Jun 24, 2026

Good

Loyal customer

Jun 24, 2026

I bought a down coat from Roots last year in black and was pleased to pick up the same one in dark brown. The coat fits me well and I wore it a lot I have purchased many great quality items from Roots over the years

Eddie

Jun 24, 2026

Just wanted to let you know how easy ordering online from Roots was. Got what I wanted and delivered without any issues

LC

Jun 24, 2026

Website was easy to navigate - wish there were more color options

Sandy

Jun 24, 2026

The sizing is easier to use now that it's unisex

userx

Jun 24, 2026

Unclear shipping charges. Looks like shipping will take long

octo

Jun 23, 2026

very good