Refill Bay Customer Reviews
Refill Bay holds a 8.7/10 overall rating and 121 verified post-delivery reviews on Bizrate.
Refill Bay Rating
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 85% |
 Neutral | 5% | 0% |
 Negative | 15% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 76% |
Neutral | 16% | 17% |
Negative | 5% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
Recent Reviews for Refill Bay
Showing 1 - 50 of 702
NJ
Post-Delivery FeedbackSep 2, 2026
good stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gil
Site Experience FeedbackSep 2, 2026
Easy, fast to place an order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kivawhite
Site Experience FeedbackSep 2, 2026
I typed in my printer and this popped up immediately. I have had trouble finding ink in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackSep 2, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hotterodder
Post-Delivery FeedbackSep 1, 2026
WHEN I INPUT THE INFO ON MY PRINTER, THEY GAVE ME SEVERAL OPTIONS FOR TONER REPLCEMENTS AT FAIR PRICES, I"LOL BUY FROM THEM AGAIN!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Shopping is Great.
Site Experience FeedbackSep 1, 2026
Products were easy to find, competitively priced and checkout was simple and direct. Overall an enjoyable shopping experience just like the last time. Good job.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Grammy
Site Experience FeedbackAug 31, 2026
I used Google with a model and series number and refillbay appeared to be the most economical selection presented. It was easy to order. It also had good reviews.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sassy
Site Experience FeedbackAug 31, 2026
Found everything extremely easy, was quite surprised! So many websites can be extremely difficult or confusing for some people, and people get frustrated and leave an empty cart. I would give refillbay a 100% star review, I can’t say that I have been able to do that for to many websites!! Thank you for a stress free website, I will be returning for all my supplies!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Donna B
Site Experience FeedbackAug 31, 2026
This is my first purches with refill Bay. Easy to order, clear descriptions of products, easy checkout. If the products all owrk out, I will definately use refill Bay again for my office needs. Donna B.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
KnowMe Foever More Pleasures
Site Experience FeedbackAug 30, 2026
Very easy to find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bonnie
Site Experience FeedbackAug 29, 2026
I've been using RefillBay for years. I don't shop around anymore. Their website is extremely easy to use, with multiple ways to find what I need. I don't think anyone has better prices. They are smart to just focus on ink. They do this and do it well!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Shawn
Site Experience FeedbackAug 29, 2026
The price of the printer cartridges was the lowest I could find on the web. I had trouble changing the billing and shipping addresses. The addresses didn't update after I made changes. I had to click on a link in a different location to actually edit the addresses.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackAug 29, 2026
Good experience as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julio
Post-Delivery FeedbackAug 28, 2026
My experience with RefillBay was not the best, but only because of shipping time been more that it was supposed to be, other than that customer service is good and knowledgeable. product was good and well pack. I will buy from them again.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 4
- Customer Support: 9
Bible study teacher
Site Experience FeedbackAug 28, 2026
Overall experience was easy, even for an old timer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blackdog
Site Experience FeedbackAug 28, 2026
Good price on needed ink.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 28, 2026
It was fine but I will be contacting customer service about the ink cartridges I thought were empty and then leaked all over my car seat.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ry
Site Experience FeedbackAug 25, 2026
Found what I wanted quickly and was able to order without jumping through hoops or having to make an account (though I was given the option, I appreciated that I didn't have to do that)
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Eddie
Site Experience FeedbackAug 25, 2026
Very easy to find the items I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thomas
Site Experience FeedbackAug 24, 2026
I needed some toner, and this site popped up in the google search.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
BAD R
Site Experience FeedbackAug 24, 2026
the information is fine. it's the product that stinks.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Tuffy
Post-Delivery FeedbackAug 22, 2026
The items did not fit the computer. Received an error message that stated that the machine could not print with these infills.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 4
Timbo
Site Experience FeedbackAug 21, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 21, 2026
Difficult getting started as a new purchaser. Would not allow me to put in my own passsword even though I had checked the right box. Then it didn't allow me to see the password that I had put in.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cfc
Site Experience FeedbackAug 21, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
deb
Site Experience FeedbackAug 19, 2026
i had difficulty locating a compatible cartridge for Brother MFC-J1260W, I was leaving your site to check others then, I saw the correct LC501 so I ordered 1 of each color.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Scott
Site Experience FeedbackAug 19, 2026
Good prices, fast service And the town of aberfan, every day, hundreds of tons of ore get pulled from the planes and transported to the surf
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hotterodder
Site Experience FeedbackAug 18, 2026
great pricing and free shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
too many questions
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Alienkia
Post-Delivery FeedbackAug 18, 2026
Great pricing...half the cost at Walmart!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
Satisfied
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 18, 2026
Easy to use website and great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackAug 16, 2026
I like that I got a coupon right away. I found my products within seconds of opening the site. Checkout was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brown Sugar
Post-Delivery FeedbackAug 16, 2026
My order was better than I expected. I am very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Banana
Post-Delivery FeedbackAug 16, 2026
The HP product did not work. The printer noticed it was a fake.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: N/A
Al
Site Experience FeedbackAug 15, 2026
No issues
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 15, 2026
Awesome !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Llini
Site Experience FeedbackAug 15, 2026
Issue with identifying the correctness of the selection of item where you don't have the sample.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
RES
Site Experience FeedbackAug 14, 2026
Overall Good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Goldy
Site Experience FeedbackAug 14, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
-
Site Experience FeedbackAug 13, 2026
Value, shipping charges, simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MemphisMAP
Site Experience FeedbackAug 13, 2026
Never a problem finding what I need at a reasonable price....quick easy check out and speedy delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rita
Post-Delivery FeedbackAug 13, 2026
Just what I needed. Arrived promptly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Matilda
Site Experience FeedbackAug 13, 2026
Actually a great experience, simple and easy to order, I will use them again, pricing also reasonable,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marco
Site Experience FeedbackAug 11, 2026
First time buyer. I was fairly assured that the product will work with the printer, even if the software has been upgraded. Other companies have failed without any help to me, afterwards.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Lee
Site Experience FeedbackAug 11, 2026
Competitive prices!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bergie
Post-Delivery FeedbackAug 11, 2026
I am just an old greenhorn But needed some Ink for my printer. I never done this before. Three places in town didnot have the number I needed where I have got it before. One said try on line. SO Yes it WORKED, Thank You.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
Andy
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alienkia
Site Experience FeedbackAug 10, 2026
Very satisfied with price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10