Rabbit Air Reviews - 462 Post-Delivery Reviews - 9.7/10
Rabbit Air Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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9 years
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 6% | 5% |
 Negative | 2% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.9 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 11% | 9% |
Negative | 2% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Rabbit Air
Showing 1 - 50 of 3,498
Melissa Gomeztagle
Site Experience FeedbackJun 13, 2026
It was a little hard to understand which one was better for my needs. I suggest a questionnaire with a mutliple asnwer question to help me figure out which air purifier I need. Questions like...do you have a pet? Yes or No...what type of pet? Cockatoo, dog ,cat...
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Rabbit Air
Thank you for your feedback. We appreciate your suggestion for a guided questionnaire to help customers identify the best air purifier for their needs. We’d also like to mention that our customer service team is available 24/7 by ...
Read full response »Online Shopper
Site Experience FeedbackJun 13, 2026
Easy purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear the purchase process was easy. Thank you for your feedback.
5KidDadTuj
Site Experience FeedbackJun 13, 2026
I finally got around to ordering a replacement filter. Ordering was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear ordering your replacement filter was quick and easy. Thank you for your feedback.
BB
Site Experience FeedbackJun 13, 2026
chat worked well and answered my questions thus leading me to purchase the product
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Rabbit Air
We’re glad to hear our chat support was able to answer your questions and help you make an informed purchase decision. Thank you for your feedback.
Richie Rich Vegas
Site Experience FeedbackJun 13, 2026
I purchased five Rabbit Air A3 units in August of 2025. Just logged onto Rabbit Air website to purchase filter kits for all five and an additional A3 Airfilter. This product is amazing. Removed not only dirt, allergens, toxins, bugs, etc from the air in my home, but the charcoal element allows me to smoke cigars in the house and 24hrs later, no trace of cigar smell. I love it! The family loves it! The wife loves it. Very effective and I feel so much more healthy breathing cleaner air and no odors in the house. Recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We truly appreciate your support and are honored that you chose five A3 units for your home. It’s wonderful to hear how well they’ve worked for your household and that the entire family is enjoying the difference. Thank you for yo...
Read full response »Sandalina
Site Experience FeedbackJun 13, 2026
I needed to reorder my Rabbit Air filter kit quickly because we had a kitchen fire. The website is super easy to navigate and since I have automatic yearly orders on file, my type of filter came right up without my having to search around for it. Thank You!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Rabbit Air
We’re glad to hear reordering your filter kit was quick and easy, especially under the circumstances. We hope everything is okay after the kitchen fire, and we’re pleased that your order history made finding the correct filters si...
Read full response »Car Buff
Post-Delivery FeedbackJun 13, 2026
No phone number was published. While the online chat was helpful, I prefer speaking on the phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
ND
Site Experience FeedbackJun 13, 2026
Everything great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear everything was great. Thank you for your feedback.
Krystal
Site Experience FeedbackJun 12, 2026
All was good would have been nice to have more financing options cause if so I would have got a bigger different version
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback. We’re glad your experience was positive overall. We appreciate your suggestion regarding additional financing options and will share it with our team.
RabbitFan
Site Experience FeedbackJun 12, 2026
Web site Is easy to use, but I did not receive verification code
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback. We’re glad you found the website easy to use, and we apologize for the issue with the verification code. We’ll share your comments with our team for review.
007
Site Experience FeedbackJun 12, 2026
Very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear you had a very nice experience. Thank you for your feedback.
Not That Happy
Post-Delivery FeedbackJun 11, 2026
Customer service should be quicker. Chat line or quick email answers. UPS is the worst. The unit seems to work but can’t really tell.
- Overall Rating: 8
- Would Shop Here Again: 3
- Likelihood To Recommend: 6
- On Time Delivery: 4
- Customer Support: 5
Shelley
Post-Delivery FeedbackJun 11, 2026
My new Rabbit Air arrived on schedule and the outer box was torn. I took a photo and sent it to support who apologized and asked if the product was okay. I didn't know at that point. The next day I unpacked it and set it up with no problems. Simple to setup! It's been running ever since. I'm amazed at how quiet it is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ida
Site Experience FeedbackJun 11, 2026
Purchase was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
That is great to hear! Thank you for sharing your experience!
Ms. Ve
Post-Delivery FeedbackJun 11, 2026
Replacement filters are always delivered within a few days after ordering. No long wait time for for filters. They are securely packaged - No way they are going to be damaged. You know how frustrating it is to receive a damaged product because of flimsy packaging - Not with Rabbit Air. Plus they notify you during the delivery process letting you know where your package is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Sofia
Site Experience FeedbackJun 11, 2026
Quick and straightforward.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for the positive feedback!
Online Shopper
Site Experience FeedbackJun 11, 2026
I use these in my business. We have 3 A2 units in our lounge. The definitely help but these seem like they would be better suited for a smaller room space. Good product though!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Rabbit Air
We’re glad to hear the A2 units are helping in your lounge and appreciate you using Rabbit Air in your business. The website sq ft rating is based on an 8ft tall ceiling and average indoor air quality. For alternate situations suc...
Read full response »Joe
Site Experience FeedbackJun 11, 2026
Filter replacement set started as showing just the Germ option. It should just say replacement set, not include germ, I thought you were out of all the other options and could only select that, until I clicked on it. For the specifications, I think you should be more transparent and specify kw/hour and how that can translate to cost. Now it just lists KW, and is a bit disingenuous on the ad portions noting how cheap ot is to run, but does not male ot clear, that is based on its lowest setting.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
This is very helpful feedback, and we appreciate you taking the time to explain where the filter selection caused confusion. We also understand your concern about energy-use transparency, and we’ll share your suggestion about clea...
Read full response »Blairebear
Site Experience FeedbackJun 10, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From Rabbit Air
Thank you for sharing your feedback!
Dee
Site Experience FeedbackJun 10, 2026
It was so easy to read reviews and questions/answers and choose new filters. We’ve noticed a real life difference since using this filtration system- Rabbit Air
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
That’s wonderful to hear. We’re glad the reviews and Q&A made it easier to choose the right filters, and we’re especially happy your unit has made a noticeable difference in your home.
Online Shopper
Site Experience FeedbackJun 10, 2026
Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Quick and easy is always what we like to hear. We’re glad the process was simple and efficient for you.
Online Shopper
Site Experience FeedbackJun 10, 2026
I went to Amazon and found that it was $10 more expensive there, so I completed my purchase through this website directly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! Yes, the filters are $10 more expensive on Amazon as they take a sizable percentage of each sale. We always appreciate customers who purchase directly! Thank you!
Bob
Site Experience FeedbackJun 10, 2026
It was a fast checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re happy to hear checkout moved quickly for you. An efficient purchase process is exactly what we want our customers to experience.
Leigh
Site Experience FeedbackJun 9, 2026
Good. We knew what we were looking for. We have 2 already but are experiencing more fires around our area and they help. My parents have 3 and directed us to you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad Rabbit Air has already been helpful for your household, especially with increased fire concerns in your area. It means a lot that your parents trusted us enough to point you our way, and we appreciate your continued sup...
Read full response »Gaby
Site Experience FeedbackJun 9, 2026
Good service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re happy to hear our team took good care of you. We appreciate you choosing Rabbit Air and taking the time to share your experience.
Dave
Post-Delivery FeedbackJun 9, 2026
I have tried several air cleaners and filters over the years...the Rabbit is by far the best...it is amazing and well worth the investment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Great air
Site Experience FeedbackJun 9, 2026
It was good.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From Rabbit Air
Thank you for your feedback. We’re glad you had a good experience and appreciate you taking the time to share it.
Online Shopper
Site Experience FeedbackJun 9, 2026
It’s easy to view products and checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback. We’re glad browsing products and checking out was easy and convenient for you.
Merissa
Site Experience FeedbackJun 9, 2026
Quick and efficient.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for sharing your positive feedback!
Online Shopper
Post-Delivery FeedbackJun 9, 2026
Expensive necessary parts to keep the machine running
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- On Time Delivery: 9
- Customer Support: N/A
Doobiewoobie
Post-Delivery FeedbackJun 9, 2026
Set up filter subscription. Super simple. Recommend.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Patrick
Site Experience FeedbackJun 8, 2026
The website was easy to navigate and the free shipping was an added benefit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
That is great to hear! We work hard on the website to make it as user-friendly as possible!
Online Shopper
Site Experience FeedbackJun 8, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for the wonderful feedback!
Online Shopper
Site Experience FeedbackJun 8, 2026
Ordering so easy, very clear directions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear ordering was easy and that the directions were clear. Thank you for your feedback.
Liz
Site Experience FeedbackJun 8, 2026
No good or bad. Was basically a reorder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback. We’re glad the reorder process was straightforward.
DocNosey
Site Experience FeedbackJun 8, 2026
excellent, efficient and very straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear the experience was excellent, efficient, and very straightforward. Thank you for your feedback.
Chrispy
Site Experience FeedbackJun 8, 2026
Product was easy to find and easy to purchase. Took less than 5 minutes to complete the order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear the product was easy to find and purchase, and that you were able to complete your order in just a few minutes. Thank you for your feedback.
Lee
Site Experience FeedbackJun 8, 2026
It was hard to understand at first what I needed to click to just buy full filter replacements
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your feedback. We understand it was not immediately clear how to purchase a complete filter replacement kit, and we’ll share your comments with our team to help improve the experience.
Kirkl444
Site Experience FeedbackJun 8, 2026
Great experience will buy again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear you had a great experience and look forward to serving you again in the future.
Platoste
Site Experience FeedbackJun 7, 2026
Easy to use - prompted from the app to direct me to buy new filters. Wanted to add a new air filter also since we have a new baby coming but I could browse the websites for additional items, only to but the filters for my device…
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
We’re glad to hear the app made it easy to reorder your filters. We appreciate your feedback regarding browsing additional products during the reorder process and will share it with our team. Congratulations on the new addition to...
Read full response »Carol
Post-Delivery FeedbackJun 7, 2026
I was given my RabbitAir as a gift a couple years ago The purchase I just made was for new filters. I got the one effective for pet dander and so far it is great! I loved the ease of purchasing (nice website); speed of delivery, accuracy of order and the product itself. I had no problem removing the old filtration system and installing the new one. Each item was clearly marked to indicate sequence of installation. Great product. Will buy again next time I need new filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lori
Site Experience FeedbackJun 7, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
We’re glad to hear you had a great experience. Thank you for your feedback.
Moxie
Site Experience FeedbackJun 7, 2026
I’m extremely happy with the website and the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear you’re extremely happy with both the website and the product. Thank you for your support.
Big man
Site Experience FeedbackJun 7, 2026
Great product well worth the money Stamd it's test and durability
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Rabbit Air
We’re glad to hear you feel the product has proven its value, durability, and long-term performance. Thank you for your support.
Online Shopper
Site Experience FeedbackJun 7, 2026
Easy to use and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear the website was easy to use and that ordering was simple. Thank you for your feedback.
Serg
Site Experience FeedbackJun 6, 2026
Everything was excellent and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear everything was excellent and easy. Thank you for your feedback.
DrRock
Site Experience FeedbackJun 6, 2026
Very clear site; easy to find info; good index at the end
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear the site was clear, easy to navigate, and that the index was helpful. Thank you for your feedback.
Clean Air Lover
Site Experience FeedbackJun 6, 2026
The air purifier helps with pet dander
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
From Rabbit Air
We’re glad to hear the air purifier has been helping with pet dander. Thank you for your feedback.
Mijuchjola
Site Experience FeedbackJun 6, 2026
These purifiers have been amazing. I’ve had my original BioGS for over 15 years and it’s still going strong!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We truly appreciate your long-time support. It’s wonderful to hear your original BioGS has been running strong for over 15 years and continues to perform well.
Alex
Site Experience FeedbackJun 6, 2026
I didn’t spend too much time on the website because I am refilling my filter through the app. It’s night that the app takes you directly to checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear the app made reordering easy and that being taken directly to checkout was convenient. Thank you for your feedback.