Rabbit Air Customer Reviews
Rabbit Air holds a 9.7/10 overall rating based on 477 verified post-delivery reviews on Bizrate.
Rabbit Air Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 93% | 96% |
 Neutral | 6% | 2% |
 Negative | 2% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Rabbit Air
Showing 1 - 50 of 3,553
Online Shopper
Site Experience FeedbackJul 17, 2026
Website is fine, we purchase filter replacements yearly. Just wish they weren’t so expensive- we have an A2 in every bedroom so it adds up.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blanny
Site Experience FeedbackJul 17, 2026
Very easy website to use, I love your products but they are on the more expensive side for sure
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
e
Site Experience FeedbackJul 17, 2026
Rabbit air has been good! Looks good, runs smooth, no problems here.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Psphil
Site Experience FeedbackJul 17, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
From Rabbit Air
Thank you for your feedback! We're glad to hear your experience was quick and easy. We appreciate your support!
Chris
Site Experience FeedbackJul 17, 2026
I carefully compared air purifiers. I was hesitant to spend this much but I have a lot of bird dander and my allergies are worse with the house closed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We understand that choosing an air purifier is an important investment, and we're honored you chose Rabbit Air. We hope it helps make a noticeable difference with the bird dander and indoor air in your...
Read full response »suebee
Site Experience FeedbackJul 17, 2026
Easy to navigate, products look awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad you found our website easy to navigate and that you enjoyed the look of our products. We truly appreciate your support!
Bern
Site Experience FeedbackJul 17, 2026
Wonderful product, the house air is so fresh. Filters are a bit expensive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're delighted to hear you're enjoying fresher air in your home. We also appreciate your comments about filter pricing and will be sure to share them with our team. Thank you for your support!
Hardy
Site Experience FeedbackJul 17, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
London
Site Experience FeedbackJul 17, 2026
Easy to find the replacement kit for my filters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear you found the replacement filter kit easily. We appreciate your support and look forward to serving you again!
unferrc
Site Experience FeedbackJul 17, 2026
Excellent air purifier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're thrilled to hear you're enjoying your Rabbit Air purifier. We truly appreciate your support!
dzldick
Post-Delivery FeedbackJul 17, 2026
An associate told me about his experience with Rabbit Air thapiqued my interest so I took the plunge and bought one. After my purchase I was prowling around on the site and saw that a veteran's discount was available. I contacted customer support and they seemed happy to give the discount post-purchase. So far I am happy with the item I purchased.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 1
- On Time Delivery: 8
- Customer Support: 10
Hank
Site Experience FeedbackJul 17, 2026
Had problems with payment
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Rabbit Air
Thank you for your feedback. We're sorry to hear you experienced problems during checkout. We appreciate you letting us know, and we'll share your comments with our team as we continue working to improve the purchasing experience....
Read full response »NYC
Site Experience FeedbackJul 17, 2026
Easy to find products and to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Rabbit Air
Thank you for your feedback! We're glad to hear you found our website easy to navigate and were able to find the products you were looking for. We appreciate your support!
Peach_nj
Site Experience FeedbackJul 16, 2026
I think the website function well I was able to find what I needed quickly. See that there is an upgrade for my next future purchase. And make sure that I got the customize filter that I was hoping for toxins so it was good.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your feedback! We're glad to hear you were able to quickly find what you needed, explore upgrade options for the future, and purchase the customized Toxin Absorber filter you were looking for. We truly appreciate you...
Read full response »Jay
Site Experience FeedbackJul 16, 2026
Simple and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear your experience was simple and easy. We truly appreciate your support!
PeterRabbit
Site Experience FeedbackJul 16, 2026
We have used the BioGS filters for years, we buy new filters pretty regularly. The website is not complicated, and we can easily pick out the items we need, thanks for keeping it uncomplicated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your kind feedback! We're grateful for your continued support over the years and are delighted to hear you've found it easy to purchase your BioGS replacement filters. We're also glad our website makes it simple to f...
Read full response »Mo
Site Experience FeedbackJul 16, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear you found the website easy to use. We truly appreciate your support!
Laulu
Site Experience FeedbackJul 16, 2026
Very clear and well designed
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Rabbit Air
Thank you for your feedback! We're delighted to hear you found our website clear and well designed. We truly appreciate your support!
It’s Me
Site Experience FeedbackJul 16, 2026
Professional responses and excellent product. Recommended to many. Website easy to navigate and ordering is a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear you've had a great experience with both our customer support and your Rabbit Air purifier. Your recommendation means a great deal to us, and we're glad you found our w...
Read full response »Ryan
Site Experience FeedbackJul 16, 2026
Very easy and intuitive, really no criticism. Quickly found what I needed and checkout with Shop was efficient and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear you found our website easy and intuitive to use, and that checkout with Shop was quick and seamless. We truly appreciate your support!
Hidegarde
Post-Delivery FeedbackJul 16, 2026
I had wanted to use this in my sunroom as the house next door was torn down and now they are building a huge home and garage. Lots of construction dust and debris. However I ended up fostering an immune compromised cat, so am using it in his room.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Rabbit Air
Thank you for sharing your experience! We're glad your Rabbit Air purifier has been able to adapt to your changing needs. We hope it's helping provide a cleaner environment for your foster cat during their recovery, and we truly a...
Read full response »Shell
Site Experience FeedbackJul 16, 2026
I easily found what I was looking for. Cheaper than Amazon, and quicker.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad you found what you were looking for quickly and that you had a great experience shopping directly with us. We truly appreciate your support!
Old Coot
Site Experience FeedbackJul 16, 2026
Took a while to find help on which air filters to choose. Have 2 Rabbit Air purifiers and have purchased filter sets in the past. Decided to choose Pet filters for the bedroom air purifier and Toxic for first floor.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We appreciate your continued support and are glad you were able to find the right filters for your needs. We also appreciate your comments about finding filter guidance and will share your feedback wit...
Read full response »Kirkyboy
Site Experience FeedbackJul 16, 2026
Just wanted to have the replacement filters for when I need them in the future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! It's great to hear you're planning ahead by keeping replacement filters on hand. We appreciate your support and hope your Rabbit Air purifier continues to serve you well!
wreck
Site Experience FeedbackJul 16, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Glad you liked it!
Online Shopper
Site Experience FeedbackJul 16, 2026
Super easy to make a purchase and easy to find what we were looking for. We experienced RabbitAir at Delano/The W in Las Vegas and loved them so much we decided to purchase for our home!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're thrilled to hear you found the purchasing process easy and that your experience with Rabbit Air at the Delano/The W in Las Vegas inspired you to bring one into your home. We truly appre...
Read full response »91Viking
Post-Delivery FeedbackJul 16, 2026
Bought a used unit from a local business and needed a new filter set. Purchase was great online and delivered as expected. Unit works great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Rabbit Air
Thank you for your feedback! We're delighted to hear your online ordering experience was smooth and that your replacement filters arrived as expected. It's also wonderful to know your Rabbit Air purifier is performing great. We ap...
Read full response »Gregg
Site Experience FeedbackJul 16, 2026
Was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're so glad to hear you had a great experience. We truly appreciate your support!
Wellness Guru
Post-Delivery FeedbackJul 16, 2026
I have owned my Rabbit Air purifier for many years and it has stood the test of time. The filters can be vacuumed and the HEPA filter lasts a long time before needing replacement. A good quality product that senses when I need more filtering and kicks in to do the job.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Rabbit Air
Thank you for your thoughtful feedback! We're delighted to hear your Rabbit Air purifier has stood the test of time and continues to perform well. It's great to know the long-lasting filters and automatic air quality sensing have ...
Read full response »Laker
Site Experience FeedbackJul 16, 2026
Good. Need new filter because of wildfire smoke
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad we could help you get the filter you needed. We hope it helps you stay more comfortable during the wildfire smoke, and we appreciate your support.
Online Shopper
Site Experience FeedbackJul 15, 2026
Easy to navigate. Got what I needed easily.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your feedback! We're glad to hear you found the website easy to navigate and were able to quickly find what you needed. We appreciate your support!
Online Shopper
Site Experience FeedbackJul 15, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your positive feedback!
Kimberley C.
Site Experience FeedbackJul 15, 2026
I felt informed and well educated in the ability and quality of the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear you felt well informed about the quality and capabilities of our products. We appreciate your support and are grateful you chose Rabbit Air!
Hammy
Post-Delivery FeedbackJul 15, 2026
The product is a great product and the order process was very smooth and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Rabbit Air
Thank you for your kind words! We're delighted to hear you're enjoying your Rabbit Air purifier and that your ordering experience was smooth and simple. We truly appreciate your support!
MS
Site Experience FeedbackJul 15, 2026
Please continue discount code or provide a discount for subscription products. More likely to purchase if there is a discount for subscription products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We appreciate your suggestion and understand how a discount on subscription products could make them even more appealing. We'll be sure to share your comments with our team for consideration.
Kiki
Post-Delivery FeedbackJul 15, 2026
Great product and easy to replace filters by mail.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Rabbit Air
Thank you for your feedback! We're happy to hear you're enjoying your Rabbit Air purifier and that replacing your filters by mail has been easy and convenient. We appreciate your support!
DR
Site Experience FeedbackJul 15, 2026
My interaction was very positive. The navigation is simple, order process was uneventful. Keep up the good work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your kind words! We're glad you found the website easy to navigate and that your ordering experience went smoothly. We appreciate your support and look forward to serving you again.
Amy smith
Site Experience FeedbackJul 15, 2026
I wish I could click on the kind that I was looking for so you had older air/pet/detox I was looking for smelling air quality. I just wish it was just easier to navigate click quickly make the purchase.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From Rabbit Air
Thank you for your feedback. We appreciate you taking the time to share your experience. We'll pass your suggestion along to our team, as making it easier to quickly find and purchase the right filter is important to us.
cabcof
Site Experience FeedbackJul 15, 2026
Website was very user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear the website was very user-friendly. Thank you for your feedback.
Excellent product, website could use update
Site Experience FeedbackJul 15, 2026
Website had some glitching, same as last time. I think there is an issue in the web design that it is not set up to be responsive to mobile devices making it difficult to scroll reviews, it continuously tries to reload the top of the page. I did not find information specific to how the filters address benzene and other similar pollutants that comparable brands to name and demonstrate how effective they are at removing them in a one hour cycle. I return to Rabbit because I have had the same air purifier for many years and it such a high quality and reliable product. I am disappointed to see the toxic defense is no longer an option for the minus A2 and there are no other decorative panel options for it.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your detailed feedback and for being a loyal Rabbit Air customer for so many years. We sincerely apologize for the issues you experienced on our mobile website. Several of the items you have listed are available on t...
Read full response »Get the app for all refills! Works well!
Site Experience FeedbackJul 14, 2026
Very user friendly and helpful! I love that the app helps me find exactly what I need with little to no thought on my part! Very doable for anyone!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're thrilled to hear you found the app user-friendly and that it made finding exactly what you needed quick and effortless. We appreciate your support and are so glad it's been such a posit...
Read full response »JL
Site Experience FeedbackJul 14, 2026
Much better than keeping the door open in the summer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your review! We're so glad your Rabbit Air purifier is helping keep your space fresh and comfortable, especially during the summer.
Sam
Site Experience FeedbackJul 14, 2026
Simple and quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad you found the experience simple, quick, and easy. We appreciate your support and look forward to serving you again.
Online Shopper
Post-Delivery FeedbackJul 14, 2026
After 9 years running 24/7 it finally gave up. Rabbitair support offered to repair and not only did they pay shipping but repaired at really great price. Looking forward to 9 more years of this great filter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Rabbit Air
Thank you for sharing your experience and for trusting Rabbit Air for the past nine years! We're delighted our support team was able to get your purifier back up and running, and we look forward to helping you enjoy many more year...
Read full response »JR
Site Experience FeedbackJul 14, 2026
Very Happy with how it went
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad to hear you were very happy with your experience. Thank you for your feedback and support.
Kimber4939
Site Experience FeedbackJul 14, 2026
Your filer prices are very high. Discounts should be available to loyal customers.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From Rabbit Air
Thank you for your feedback. We understand your concern regarding filter pricing and appreciate your loyalty as a Rabbit Air customer. We do offer a 10% discount through our filter subscription program, which helps customers save ...
Read full response »Wacano
Post-Delivery FeedbackJul 14, 2026
I’m very satisfied with the product, and the customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
D.S.
Site Experience FeedbackJul 14, 2026
I have been ordering from Rabbit Air since 2017. We have been pleased with our Rabbit Air air purifier and the filter replacements, instructions, and packaging. We receive our orders quickly and without incident.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your continued support since 2017. We’re delighted to hear that you’ve been pleased with your Rabbit Air purifier, replacement filters, instructions, and packaging. We truly appreciate your loyalty and are glad your ...
Read full response »Kati
Site Experience FeedbackJul 14, 2026
I’m satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Rabbit Air
We’re glad to hear you’re satisfied with your experience. Thank you for your feedback and support.
Atom
Site Experience FeedbackJul 13, 2026
I wasn’t expecting to download a new app
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback. We understand that being asked to download a new app may have been unexpected. We appreciate you sharing your experience and will pass your comments along to our team for consideration.